Scorpion Syndrome Apparel
While I enjoy using Printful for most of the apparel on my website and love that they keep adding more. One thing that is a huge red flag is the lack of great customer service. Anytime I "chat" with a rep; they're always very rude and not enthused about helping the customer solve an issue. I'm leaving this review after a one year observation because I'm not the one who goes around writing reviews for every issue but I felt like this review was needed. Work on your customer service because it sucks.
Hi, thank you for your review! We really appreciate hearing from you and I'm very sorry to hear about your experience with our customer support team! It is definitely important to us that you receive high-quality and polite service when contacting us, so we will definitely review your interactions with our team members to see how the communication can be improved moving forward.
I will follow-up with you via email regarding your experience with our team and I hope we can improve your experience with us!
Custom Family Gifts
Very basic. A lot of arbitrary restrictions when it comes to variants.
Working with prints and can only create size variants. 2 prints of the same size cannot variate for a single product, which is very restrictive. Got a print that comes in slight color variations? Out of luck.
Cannot variate products based on medium. Same print as wrapped canvas or poster, cannot be variants. Can only variate by color.
Hi, thank you for your review!
When adding products from Printful to Shopify, it won't be possible to add multiple designs which would create multiple variants based on the selected size/color combinations and the designs you've uploaded. Instead, only one design per product can be used.
You can consider a more manual approach in adding more variants to your products if you want to offer different designs. This means that you would have to add additional variants to the listing in your Shopify admin -> go to Printful -> Stores -> Sync -> Refresh data, click on Not synced -> Edit and the new variants you have added to your listing should show as having a "Choose product" option, click on that and you'll be able to choose any item from our catalog and add any of your designs. Each new variant will have to be synced (created) manually like so. It is generally suggested to create separate products for each design/item you want to offer in your store to avoid incorrectly synced variants, but this approach definitely works.
Thank you for your feedback on this matter! Hopefully, we're able to improve this process as we move along and make further improvements to our platform.
If there's anything we can help with or if you have any other suggestions, surely reach out to us at email@example.com. We like hearing from you!
The Ship's Store
App works great... The only limits that are set are on the Shopify side. I have a large store to fill and apparently on my Shopify plan they throttle you down, especially when pushing a lot of variants. If I get on a roll it will allow me to create about 100 products, which amounts to about 300 variants as well, before it stops me. Apparently there is an algorithm called the leaky bucket. When the "bucket" fills up with enough products and variants, it won't take anymore. It SLOWLY trickles out the products until there is room for more. If you don't wait long enough, it will fill up quickly. If you wait about a full day, it will be completely empty. UPDATE 10/6/20 - I down graded my review to a 3 star review...The wait time have become a serious issue. When COVID hit I had to spend every day trying to convince customers to patiently wait because orders were so backed up. It took up to a month and half to get a shirt printed and out. They eventually got it sorted out in about the end of August. Now, I am right back to the same situation. Long waits, products out of stock, and complaining customers. Some of my orders are approaching 1 month. Printful only counts business days, I guess to make the charts look better, but the rest of the world just counts days. Be prepared for long wait times and complaining customers.
Thank you for sharing your review- we truly appreciate it!
We are very sorry to see some of your orders have taken longer to be fulfilled. We have contacted our fulfillment team to make sure these orders go out as soon as possible!
The fulfillment times are based on average estimates in business days, since these are estimates we cannot promise hard deadlines and sometimes orders can take a bit longer. Please reach out directly if you have any concerns about your order fulfillment times and we'll do our best to help you out and find the best solution!
If you have any further questions or anything else, please let us know at firstname.lastname@example.org!
noice, very flexible designs any many choices but, it lacks of diversity for bigger sizes, i hope they do in the futures
Thank you for your review, we appreciate hearing from you!
We are always looking into adding more new products and sizes to our offer, which is why we truly appreciate your feedback on this!
If you have any specific model and size suggestions, I invite you to add them to our feature requests here: https://www.printful.com/feature-request for a community vote.
Feel free to also send an email our way to email@example.com, if you have any additional suggestions or questions, we'd love to hear from you! :)
Submitting this review to get rid of the pop-up. But the apps good too.................................
Thank you for your review, we appreciate your feedback!
If you have any suggestions or questions for us, be sure to reach out at firstname.lastname@example.org, we'd love to hear from you! :)
Printful is a great Print on Demand company. I've ordered samples and can say that the quality is quite nice. No chemical odor, packaged individually and shipped in a timely manner. The reason I gave it a 3 stars is that the delivery package looked like the products were shoved in a small delivery bag, so when I received it, it did not look appealing. Also, since I'm based in Canada and my customers likely will come from Canada to start, the customs/duties is likely going to make a negative impact.
Thank you for your review, we appreciate hearing from you!
As you mention some concerns with the quality of the shipment you received, I will be reaching out to you shorty via email for some additional details on these concerns.
I also wanted to let you know that we appreciate your feedback on the customs duties that will be applied to shipments which are shipped over to Canada, as this helps us improve our shipping system and the shipping methods we offer.
I hope that we can improve your experience with us and look forward to our ongoing collaboration! :)
One app can not tell if I am the admin of site or not. To confusing to keep signing in each app associated wit your site
Hi there, thank you for your review!
You can view your user role by going to the Printful app -> click on your name in the upper right-hand corner -> Settings -> Users. The role of each user that is associated with your account will show on this page. The role refers to the entire Printful account, not just specific integrations.
If you have any questions or feedback about this feature, let us know at email@example.com!
Rage Quit Store
I've been using them for small batches for months now, with mostly good results, but a few hitches. In terms of apps, this is probably the better ones on the market currently, with some great resources and a decent selection of products and printable areas. I'm mostly happy with the results of my DTG prints, and have moved to testing their other services. One major issue that I would love to see addressed is the fairly arbitrary method of dragging and dropping artwork onto a sample product image in order to set the printing placement. If you are doing prints in varying colors (say a black logo on white shirt as well as white logo on black shirt), you will have to create two entirely different entries. Because the drag and drop method is small, vague, and has snapping on edges, AND this is placed above a placeholder mockup image (which differs between all products - even amongst t-shirts), placement of artwork is largely a guessing game and requires some test ordering to get right, and has a large margin of error when trying to make variants of the exact same design.
In terms of customer service, I've had mixed results. When one shirt arrived blurry, I had apprehension over the fact that customer returns and refunds are determined by photos; when I sent pictures of the blurry shirt, it only looked like a blurry photo and customer service admitted that their initial determination was that it was totally fine. But after showing to them the differences in quality between shirts in the same order, they refunded the amount and I was very pleased with the whole exchange. Soon after, however, I had a large order get put on hold. If your order is through their app and not pushed from Shopify, you will not receive an email notification about the status; you will need to check on these orders manually by going to their site. If the order is still pending, the app allows you to modify an order, and I attempted to use this feature to remove the item which was holding up the order, as well as pay for expedited shipping to compensate. The change was saved in the app but never appeared, and so the next day I messaged customer service to confirm it went through. Over the next 3 days, I had messages and emails from 3 different customer service reps, none of whom answered or even seemed to read my inquiry (2 of them merely copy and pasted the initial automated hold message from the app and nothing more). At the end of it I entirely gave up on expediting, as every interaction with a customer service rep has caused me another day in delays for the hundreds of dollars in product I ordered. I can understand the order change being lost at first, but it's very disappointing to have to deal with multiple reps and not have a single one of them address my actual questions - and that's the kind of issue that might make it or break it for any merchants looking for a solid and reliable relationship with their manufacturer.
Hi! Thank you for your review, we highly appreciate it!
Thanks for elaborating on your experience with the drag&drop method! If the print file that you are uploading to the products isn't in the respective dimensions for the specific print area, the placement of the design may differ on the variants since you would have to set the design manually each time. We suggest creating the print file in an image editing program, add your design to it and you can then upload the file to your products. The design will have the same placement because it's already set in the file. Our print file templates can be used for creating these files (find them by going to the Products & Pricing page -> choose a category -> choose a product and go to its page -> scroll down to Print file guidelines).
Regarding your experience with our support team, our agents will certainly try to provide accurate information relating to your situation and any questions. We want to make sure that information regarding holds is available to our user and they can make the necessary adjustments to their orders. However, our team should certainly respond to any other questions you may have.
Since we don't require to have the product shipped back to us in order to review any concerns about the quality, a problem report with photos would be required for us to further investigate the order. Sometimes it may be difficult to represent a concern via photo and this is why we may ask for additional photos so that it is easier for our team to understand what may have happened with the product and help resolve the situation.
We are working on improving our customer support as well as other processes in Printful regularly and user feedback is important in these matters. We love to hear about how users like our interface and services as it helps us see what and how we can still improve to make Printful even better.
Thanks again! In case you have any suggestions or feedback, surely contact us at firstname.lastname@example.org!
SHIPPING, SHIPPING, SHIPPING!
I use different companies for different things I want my designs printed on. I am currently in BETA testing mode with Printful as my Print-on-demand service for my designs.
I need shipping to be EASY, not complicated. I also need it accurately calculated at NO EXTRA COST to me or to my customers. What my customers see during checkout should be the same as what I pay to Printful for shipping provided. If Shopify charges my customer $6.50, Printful should not charge me $6.51 or $6.49. It should charge me exactly what the customer was charged.
I do not want to setup complicated weight based shipping groups. It doesn't work well and either causes me to OVERCHARGE or UNDERCHARGE my customers. My customers, mostly VETERANS, DEMAND and DESERVE accurate shipping rates when checking out. It shouldn't be complicated for the software either in Printful or Shopify to know the shipping location and decide to use Shopify's shipping rates or Printful's. It's 2019, not 1998.
When I joined the live chat to ask for assistance, they tried to UPSELL me to fix the problem. This means it's possibly an issue they know about and refuse to fix as it's profitable to not fix it.
From the MUGS and PHONE CASES I've tested thus far: Print quality has been GREAT! Goods delivered on time as estimated on their website. Packaging is good.
Only 3 stars as shipping can help grow or kill a business.
Hi! Thank you for your review! It's certainly appreciated!
Thank you for providing your feedback on the shipping options and we're happy to know that your experience with the print quality has been positive! Regarding shipping, when setting up the integrations, we add as much functionality as we possibly can while taking into account the limitations of the integration. Different platforms might have different shipping setup options such as live rates and flat rates, and on some e-commerce platforms, the live rate shipping option may cost an additional fee. However, with enabling the live rates, your customers would be able to choose the shipping option they would like to have the order shipped and you would be charged the same amount.
We definitely try to implement as many features as possible to make the app a comfortable experience for our users and feedback regarding the features we already have or you would like to see certainly helps us! In case there's anything else you'd like to share about your time with Printful, let us know at email@example.com anytime!
Kingpin Skinny Pimp's Official Website
They have a good service the only problem I have with them is their prices for their shirts are high . I wish that they would come down on some of their prices so I won't have to charge so much for my products.