Printful: Print on Demand , 5,830 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.
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Awesome service. They even have an API which you can automate product creation. Really and truly helpful at getting started with a shop full of unique products.
Thank you for your review!
We're glad to hear that you're enjoying our services and look forward to our ongoing collaboration. :)
- Vita
Just starting out with the POD setup, I think Printful has put all the tools needed to make this a smooth and helpful transition.
this is very great to work with. It is really amazing and helps a lot ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️
I should have checked their company history and BBB rating before ever using this manufacturer! I have had nothing but problems. They have cost me customers, and money. The latest problem was the last straw- I created an item and ordered it as a sample for myself (May 30). I received notification (from printful) on June. 8 that it had shipped. I received notification on June.9 (from DHL) that an electronic shipping label had been created. I waited and waited for the arrival date of June 16- June 22 - still no package. I messaged printful and was told to just keep waiting- it's on the way. So, on June 29, I contacted DHL - they told me that never received the package, and therefore nothing was coming- I should contact the manufacturer. So, on June.29 I contacted Printful again (after waiting in a queu line of 66 people to virtual chat because they have NO PHONE NUMBER)- I was again told to just keep waiting. I told them that DHL never received the package. They denied everything and took no responsibillty and told me to just keep waiting. I finally received a call back from a manager 2 days later- and was told- yes, there was an error-the item was never shipped. Tracking was never updated, I was never notified- nothing- and I had to DEMAND a refund in order to get one. After all of this, i received another e-mail (from a different manager) giving me a completely different story- and telling me to keep waiting. UNBELIEVABLE! This company is shady, has horrible customer service, and is completely unreliable! STAY AWAY!
Thank you for your review, we truly appreciate hearing your feedback!
We are, however, sorry to see that you have met with these concerns, it should certainly not be the expected quality for our shipments.
From what we understand, this order was lost in transit, even though it was shipped out from our fulfillment facility, as this is also something that can happen on the way to the carrier.
Our phone support has been off, while we helped clear the large email backlog, but we see that you have successfully reached us via a call and we hope these concerns are now put to rest.
If you have any additional feedback, as well as any questions or concerns, be sure to reach out at feedback@printful.com!
- Vita
i just started using this app for my online clothing store and so far I like what i see. The lay out and its functionality. I like all the types of products I get to pick from ranging from shirts to canvases.
A business owner and one man shop who does it all. This is a great App for anyone who is starting a retail store. Saves you time and money! What I would like to see more of though, are eco-friendly clothing Made in the USA for genders and accessories.
Look forward to seeing more additions!
Terrible for Shopify/Amazon/Ebay stores - NO regard for customer service, delivery windows. Dishonest support answers.
I run an Amazon store, a shopify store and an ebay store. I integrated printful to do some of the on demand printing.
When Covid started, there seemed to be a mad rush to get my orders fulfilled as if they wanted to rush production before they got shut down. Then mid April every week a new change would happen with fulfillment times. Constantly changing their "window" on previously existing orders even though the orders were already placed under the delivery windows published at the time.
So I would put an item on Amazon or Shopify or eBay, going with the Covid scheduling, saying "This will ship in 14 business days...".. customer places order thinking this is true. 4 days later Printful changes its policy silently (unless you constantly check their ugly website blog) saying, orders take up to 4 weeks. So now what? 1st off, your Amazon seller metrics take a hit if you do not deliver the order within the original 14 days or if you cancel the order, and your customer can leave you a bad review because they didn't get their shirt on time.... Customer support takes no responsibility for this, simply saying "our blog updates show the timeframe"...
Then when you think it can't get worse, Printful decides to start having orders for the USA printed in Latvia, at which point they sit in a warehouse waiting for other orders to ship to North Carolina where they then re-ship to the customers. Blank garments sourced in Europe are NOT materially the same as blank garments sourced in the USA. And they are not the items I ordered. Printful denies this though my Gildan rep does not. They also tell me that they can't cancel or rush an order as it is already sitting in Latvia and replace it with a USA order, even though I NEVER agreed to such a ridiculous fulfillment method.
There is NO transparancy with Printful, their support tells me it will take 48 hours for a manager to "get back to me" then after 40 minutes of pushing i got to talk to someone in Latvia and then someone in NC all of which are dishonest.
And here is a real unethical issue.
Printful puts priority on Amazon store orders over Shopify and eBay store orders. With 99% of orders I got for all my stores of the same items going to the same places on the same days, the Shopify and eBay orders took 3-5 times longer to process/fullfil. They will NOT admit this, but it is happening internally.
Avoid printful if you don't want to wait 4-6 weeks for your order to start being processed if you have an external store where metrics or feedback are important. You will take a hit and they will do NOTHING to rectify it.
Hi there!
Thank you for sharing your feedback on our services. I'm truly sorry to hear your experience hasn't been the best, I hope we can improve it going forward!
I absolutely see how frustrating these fulfillment and shipping delays can be for you as a business owner.
During these difficult times, when we still see the effects of Covid-19 restrictions, the order fulfillment will really take longer than our regular 2-7 business day time frame. At this time, we are working based on average estimates, not hard deadlines and we wouldn't be able to guarantee any specific deadlines. Our fulfillment estimated time frame can change weekly or even daily based on the current situation in our facilities so it is possible for the fulfillment to take even longer than originally expected.
Covid-19 has been a challenge for many businesses out there. We have continuously provided many resources with the latest information on our Covid-19 page as well as providing tools such as this blog post ( https://www.printful.com/blog/covid-19-and-online-stores/ ) on how to inform the customers about these changes and manage expectations about order delivery. We strongly recommend to check the information and updates on your store platform to make sure you’re compliant with seller guidelines.
About the order fulfillment queues. Although we try to fulfill orders in first in- first out basis, the way orders are fulfilled would depend on the products as well as their quantity, the fulfillment center, variant specifics, printing areas and many other factors. This means that the orders can be fulfilled at different speeds. We will always try our best to route the orders to the closest facility based on the customer's location, during Covid-19 your orders could be routed to other facilities, where we think the order can be fulfilled more efficiently. This information can also be found on our Covid-19 page (link here https://www.printful.com/covid-19).
I’ve sent you a quick follow up about your experience with using our services, I hope we can find the best solution that works for you going forward!
If you have any additional feedback or anything else, please send us a message to feedback@printful.com
-Lauma
Highly recommend this app. Easy-to-use, great quality products and printing and pretty fast shipping too. Have trialled a few, and this definitely is the best I've seen for all round print-on-demand needs.
Thank you for your review!
We're glad to hear that your experience with us has been positive and look forward to our continued collaboration! :)
If you have any suggestions, questions or concerns, be sure to reach out to us at feedback@printful.com, we'd love to hear from you!
- Vita
Cool features like 3d preview of product and can easily port over items into shopify store. Love it!
Thank you for your feedback, we truly appreciate it.
We're glad to hear that your experience with us has been great and look forward to our ongoing collaboration! :)
- Vita
I love my using Printful Press & the fun, easy to use mock up generator. Tech support was also great in giving me super helpful tips. I look forward to this journey