Printful: Print on Demand , 5,830 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.
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Terrible service with basic printing. Multiple times I've had my orders left waiting for over two weeks. When I asked for reimbursement, I was denied. If you use this app, be prepared to lose customers and not be reimbursed for unshipped orders.
Thank you for your feedback! We're sorry to hear your orders encountered fulfillment delays. I was able to find that your order experienced a stock delay, therefore, the fulfillment has started later than expected. It is true that we are still experiencing some restocking delays and stock shortages caused by Covid-19, but the situation is steadily improving.
If something is out of stock for longer than expected, we'd send you a notification about it, asking if you'd like to wait or switch to an alternative. If the fulfillment hasn't started you can cancel the order from your Dashboard.
As a courtesy, we have issued a shipping refund back to your Printful Wallet, in the Billing section.
Again, our sincere apologies for the delay with your order fulfillment and any inconvenience this has caused you!
If you have any additonal questions, feedback, or anything else please let us know at feedback@printful.com
-Lauma
Awesome concept (no inventory), easy to integrate and quality breadth of products to choose from.
The mockup design/upload process has been problematic for us at times (we're perfectionists), requiring some re-work and a lot of back and forth with Printful support. They've generally been ok to deal with, but the process can be slow.
We'd also like to see more products added to the mockup generator...currently, this only includes certain shirts and no hats (which require a 3rd party generator and some guesswork)
If you're looking for an easy way to add a lot of new products to your store, Printful is definitely worth checking out.
I used this app for almost two years during which time it was getting worse and less competitive all the time.
Pros:
Good print quality
Easy to use interface
Fairly good selection of products
Cons:
Arbitrary and incoherent content policy
Inconsistent and often slow turnaround times (even before Covid-19)
Slow and mostly unhelpful customer service
They are among the most expensive pod platforms
Thank you for your review and for sharing your experience with us, we truly appreciate it. We're glad to hear that you have been enjoying some of our services so far, we hope your experience only improves moving forward!
Due to the increased email volume during the Covid-19 pandemic, we were seeing longer Customer Support response times. Our Customer Support team has worked diligently to make sure each inquiry has been responded to as fast as possible. As of right now, our response time is about one day. We're also starting to expand our chat availability to resume 24/7 live support in the near future.
We completely understand how frustrating the fulfillment delays are. Covid-19 global pandemic affected us the same as all other businesses out there. Our main goal was to keep providing our customers with the products, although various restrictions in place and social distancing measures made It very difficult to keep our regular 2-7 business day time frame. We also didn’t expect such a high order volume at this time of the year. Our fulfillment times are nearly back to normal, please follow any fulfillment updates on the Covid-19 page. Our goal is to offer faster fulfillment times in the future.
We’re sorry to hear that you encountered some issue with having your order printed. If a design doesn't follow our acceptable content guidelines (see here https://www.printful.com/policies/content-guidelines ), we reserve the right to decline the printing of the design. While we may not notice the infringing content right away in every order, it is the user's responsibility to provide material that follows our guidelines. We are working on improving our resources and team to make sure that infringing material is detected as soon as possible.
Regarding the prices, we understand where you're coming from- we're not the most affordable POD drop shipper on the market.
However, we believe that with our prices, we offer more value to our customers – in terms of product quality, customer support, and extra services (design services, warehousing). Product prices also reflect more than the cost of printing they also help to cover such features as our mockup generator, the graphics pre-flighting, the integration with different e-commerce platforms.
We do try to lower our prices when we can! We also try to offer a range of brands and prices so you can go for the more budget-friendly products if you prefer. We realize that the prices we offer might not be for everyone, however, we consider them fair taking into account all of our services.
In case there's anything else you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com we'd love to hear from you!
-Lauma
Awesome easy app with basically every resource necessary! And a vast catalog of options! Truly revolutionary service!
I'm loving the many options that Printful has, I have been able to create designs and ideas that I normally couldn't before due to limitations.
I use this app to upload my designs straight into my shopify store.
Quick, easy and helps bulk upload designs quickly.
Many thanks to the developers!
Thank you for your review, we truly appreciate hearing from you!
We're glad to see that you're enjoying our services and look forward to our ongoing collaboration. :)
- Vita
Une aplication trés facile à utiliser les produits de qualité jadore cette aplication je suis trés contente
Very simple. Awesome quality. Worth the prices
BEWARE. This print on demand company has a lot of hidden fees. Some our products ended up costing more than we sell them in our store for because Printful would decide to ship them from one of their locations in another country resulting in higher shipping costs and a VAT tax all at our expense without consent or verification. They'll charge your card and refuse to cancel the order or refund you. There are so many other print on demand companies that don't trick their customers into paying more and have ultimately better quality product and customer service.
Thank you for sharing your review! We are sorry to hear your time hasn't been the best lately, but we hope to improve it moving forward!
When agreeing to use our services you have agreed to our TOS Section 1. and 5.D, you can find this information here: https://www.printful.com/policies/terms-of-service.
Order routing happens automatically using an advanced algorithm to ensure your customers can receive the orders in a timely manner. For example, orders shipped within Europe will be fulfilled in one of our EU facilities if we have the stock available.
We also have this information available on the pricing tab in our Product & Pricing catalog as well as in our FAQ's: https://help.printful.com/hc/en-us/articles/360014068659-Can-I-choose-where-my-products-are-fulfilled-
I understand how this situation can be unpleasant for you and I have reached out to you directly to gather more information and hopefully, we can find a solution!
-Lauma
Extremely simple and easy to use.