Printful is mostly a great and easy way to upload art and put it on shirts. I have had some issues with print quality, and I am still waiting for them to get back to me. Other than that, like I said, it's mostly a great thing to use.
Thank you for your review, we truly appreciate it!
We checked in with our correspondence and it looks like we sent you a reply on September 18.
If you're unable to locate it in your Inbox, we also suggest checking your Spam or Promotions folders, to make sure it hasn't ended up there!
We also sent over another followup to you earlier today! :)
Fauna & Flora Reiki
So happy that Printful exists! I sometimes have issues with the way the colors turn out when I receive my clothing (colors don't always match my designs), but otherwise, Printful's products and support team are super lovely :)
Thank you for your review! We are glad to hear that you are having a good time using our services! :)
We suggest submitting a Problem Report in your Dashboard> Orders and we'll happily check the print outcomes to see if it's expected or we can do better! We take responsibility for any errors made in our fulfillment as per our Returns Policy: https://www.printful.com/policies/returns.
Let us know if you have any further questions or anything else at email@example.com! We love hearing from you!
I used this app to help in the beginning of my brand launch. It has been a great tool. The creating process is simple and easy.
Thank you for your review, we truly appreciate it!
We're glad to hear that our app has helped with launching your brand and definitely look forward to a successful collaboration. :)
The Tshirt Therapist
I primarily use this app to create all my T-shirts and other products. I love the personalized labels that is delivered with my product. I would be nice if the offered multiple colors for ALL products, especially the tote bags.
Thank you for your feedback and suggestion- we truly appreciate it!
Whenever we can, we try adding more products to our catalog, so hearing what our customers want is very important in this process.
Let us know if you have any other suggestions or feedback at firstname.lastname@example.org We'd love to hear from you!
Good customer service. Had an issue with one of my products but they handled it in a timely and professional manner.
Thanks for sharing your review- we truly appreciate it!
To easily add the products to your store, we would recommend using our product push generator. Go to your Printful Dashboard> Stores, click "Add product". You can find a step by step instructions in this link here https://help.printful.com/hc/en-us/articles/360014007480-How-do-I-configure-and-sync-my-Shopify-products- .
If you need any further help with adding your products or anything else, please reach out to our support team at email@example.com We'll be glad to assist you!
The integration between Printful and Shopify has saved us so much time and effort, not just in uploaded products, but creating artwork as well with the Mock-Up Generator. Makes life so much easier!
Thank you for your review, we truly appreciate it.
If you have any additional feedback for us - be sure to reach out at firstname.lastname@example.org! :)
Muy buena aplicacion, solo tengo una duda con respecto a la disponibilidad de camisetas blancas en europa, que no hay....y no se por que...
Estamos muy contentos de saber que estás disfrutando de nuestra aplicación! Ofrecemos camisetas blancas - consulta nuestro catálogo de productos y la pestaña "Disponibilidad" para ver qué artículos están disponibles en Europa: https://www.printful.com/es/personalizables
Esperamos que esto ayude, pero seguramente contáctanos en email@example.com si tienes más preguntas.
I am a little discourage with the timeframe on the shipping my products. When my customer completed their order there was message regarding the due to COVID-19 shipping may take up to 6 weeks to get their order. I am hoping my customers won't get discourage over the long process to get their order.
I have to say so far the process of designing and getting my product up and ready is great!
Hi, thank you for your review, we really appreciate it! We certainly apologize for the longer fulfillment times at the moment! For some product categories we are still encountering delays in production, but we hope to catch up with the order volume soon. We also still recommend referring to the current estimated fulfillment times on our Covid-19 updates page: https://www.printful.com/covid-19. We hope to see the situation normalize soon, so we can continue providing fast print-on-demand services to our users!
We are happy to hear you enjoying the process of designing and adding products and we look forward to improving this process with more features in options in the future!
Thanks again for your review and for your patience during these unusual times! If there’s anything we can help with, be sure to contact us at firstname.lastname@example.org anytime!
One of the things that I love best about Printful is their product selection. The prices for shipping (which are most POD companies' Achilles Heel) is decent.
They're struggling to fulfill orders in a timely manner with everything that's going on right now, but I'll give them a pass this time for it.
They are also opening up a warehouse in Canada which should help offset some international shipping costs.
Hi, thank you for your review, we really appreciate it! We're glad to hear your experience with us has been mostly positive so far and we would definitely like to improve it even more moving forward!
We're happy to hear that you are liking the product selection! We hope to add more and different products to our catalog in the future, and if you have any product suggestions, be sure to let us know. It is useful for us to know what items you would like to offer in your stores, so all suggestions are welcome.
Currently, we are experiencing fulfillment delays due to the situation with Covid-19 and an unexpected order volume at this time, but we are upscaling our printing equipment as well as hiring more production staff. This will help us fulfill orders more quickly and return to our normal fulfillment timeframes sooner. We are working on a production facility in Canada, which will help us with managing order volume in the future as well.
We highly appreciate your understanding during this time and we hope to see the situation normalize soon, so we can continue providing our fast services to all of our users!
If there's anything we can help with, be sure to let us know at email@example.com anytime!
Really like the app and the quality of the products were worth the cost until the pandemic started. Orders took a month to receive, the quality was crap and when argued with them about the quality they told me that for their backup facilities it was still good enough. I can't sell new products that look like they came from a donation store after 10 years of wearing and washing. Very disappointed with their customer service.
Hi, thank you for your review, we really appreciate it! We're glad to know that you've been having an overall positive experience with Printful, but it is saddening to hear that the situation with the pandemic has made your experience less enjoyable. I do hope we can improve it moving forward!
Since we are using printing services of back-up facilities to help us manage the order volume at this time, there might be some slight differences from the quality you might be used to when receiving products from us directly. The back-up facilities were selected based on their quality and speed to ensure that they can provide products and service which are up to our standards. I can definitely understand that it might not be pleasant to receive a product which is not the same quality and your feedback on this experience is definitely useful to us.
We also offer the option to opt out of back-up facility fulfillment in your Printful account -> Stores -> View store -> Settings -> find "Orders" under the Settings section, and uncheck the box for fulfillment at back-up facilities. With this, your orders will be routed for fulfillment to the most convenient facility from the options you have left enabled in your settings.
I see our customer service team has assisted with resolving the situation with the received order.
Thank you again for your review! We hope to return to our regular fulfillment times very soon to continue providing fast services to our users.
In case there's anything else you'd like to share about your time with us, be sure to let us know at firstname.lastname@example.org anytime!