Reviews (7,340)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the high-quality products, vibrant colors, and comfortable materials offered, along with user-friendly design tools and seamless Shopify integration. They value the quick 2-5 day shipping times, responsive customer support, and no minimum order requirement, which benefits small businesses. The automated fulfillment process and educational resources like blogs and webinars are also highlighted, alongside a commitment to sustainability and customizable shipping options.
Refine
-
By rating
So far everything is going smooth, I don't find any trouble with printful so far
I initially rated this company 5 stars but after working it them for 9 months I'm updating my review.
Unfortunately, Printful has a slow and inconsistent fulfillment process that makes it very difficult to run and efficient business. Roughly half of my orders have been late and had some type of quality issue. Yes, it can be easy to set up because of easy integration with websites but the execution of the actual fulfillment of orders is embarrassingly slow and inconsistent. When you're competing with companies who have 2-day shipping, it puts your business at a HUGE disadvantage by using Printful. I'm at the point where I'm considering shutting down my entire business because this company has made it so difficult to meet customer expectations. Plus, when I've reached out to customer service with an issue to seek help, they can't do anything about it expect offer faster shipping once the manufacturing is completed. In many cases, it doesn't help enough and still takes weeks (2-4 weeks) for an order to reach the customer. Printful has so much potential to be great but the manufacturing and fulfillment are VERY BAD and SLOW.
I wasn't expecting high quality from this company but after getting two items I ordered to test the process and product, I've archived all products from Printful. Honestly, the quality of the materials and the printing are so bad that I could not buy it or recommended, worse yet sell it. I don't know if it was like this always but all those good reviews are not honest. Be aware!
Hi!
Sorry to hear about your experience. Please know that we intend to provide the best possible quality for all our products and services, so we'd like to look into your orders closer.
It seems that there is no problem report submitted for your order. To review and resolve the situation, we'd love to hear from you directly with photos of the outcome. Please forward these photos to feedback@printful.com, and we will do our best to rectify the situation. Hope to hear from you soon!
-Renate
Bonne liaison entre les 2 plateforme c'est sa marche bien , il y'as de la nouveauté, seul problème le référencement de la boutique shopify
A great way to test new products without having to take a risk on manufacturing and building inventory. We use it mainly for niche posters with low sales volume. The Shopify integration was easy and we even talked to a real person!
Im enjoying designing I haven't got a sell yet but i'm looking forward to it. Thanks for parntership.
Forget it, they're always running behind even before COVID-19 hit. And now it's just silly. They literally disabled their DTG and Print Services. No heads up just have to find it when you get an order and then their chat says "it's on our blog" GTF out of here.
Hi, thank you for your review! We’re sorry to hear your experience with us during this time has not been the most positive, but we hope we can improve it moving forward! We do apologize for the delays in fulfillment and we are doing our best to catch up with the order volume.
We are still experiencing fulfillment delays due to the situation with Covid-19 and an unexpectedly high order volume at this time of year. We have temporarily disabled some options on our site such as the sample orders and also some product categories in the product push. By disabling these options, we hope to catch up with the current order volume and to return to our normal fulfillment timeframes. Existing items in your store are not affected by this update and non-apparel products can still be added to your store. We do provide updates on these decisions on our Covid-19 updates page here https://www.printful.com/covid-19 (we recommend following this page regularly for the latest Covid-19 related updates) as well as via dashboard notifications, to make sure our users are aware of these changes and can further make decisions for their own stores and customers.
We understand that having some products temporarily disabled may not be the ideal solution for some users, but we expect this to help us manage the order volume and decrease production timeframes. These are temporary decisions and we look forward to re-enabling these items in product push again soon. We are working diligently to fulfill all orders as quickly as possible and, hopefully, the situation normalizes in the very near future.
If there’s anything we can help with, be sure to contact us at feedback@printful.com!
- Zana
The Printful app works seamlessly with shopify and made it so easy to get products up to the store quickly. Then you go back to Printful and set up the products there...instructions are clear and simple on their site and they have really straightforward short tutorials that show you exactly how to do things. I can't believe the amount of work I completed in a short amount of time. They even give you other stores to connect with to reach a wider audience. It's a pretty impressive operation...I'll let you know how their printing is when I get my first order! lol
This is far-and-away the easiest system to use for creating a low-upfront cost apparel store with lots of amazing options for garments and brands. My only criticism is that all their "eco-friendly" apparel seems to be very limited in the print area they are able to provide whereas less ethical garments can have full coverage with the print/design. Not sure if that is a technical limitation or just the way it's designed right now. Love this service!
Hi there!
Thank you for your kind review! We're happy to hear that you're having a positive time with our product and services.
- At the moment our print areas are set to produce the best results for the particular garment. However, please know that we are always working on improvements and more features might be possible in the future.
We truly appreciate your feedback on this and if you have anything else to share with us, feel free to send us an email at feedback@printful.com!
- Elina
Schnell und übersichtig