Overall rating
4.7
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.

September 22, 2021

Ich hab die App im Shopify Store schon, aber ich schaffe es nicht, Printful und Shopify zu connecten, es poppt immer das Fenster auf, ich soll die App, ich ja schon habe, installieren. Auch kann ich kein eigenes Design hochladen. Dann kommt ein Fenster, es geht derzeit nicht, aber das ist jeden Tag so. Merkwürdig.

Catfluencer
Germany
About 1 year using the app
Printful replied September 22, 2021

Hallo!
Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihr Feedback zu geben. Es tut uns leid zu hören, dass Sie mit technischen Problemen zu kämpfen haben!

Wir würden uns die von Ihnen erwähnten Probleme gerne ansehen und werden uns in Kürze mit Ihnen in Verbindung setzen, um mehr zu erfahren und Ihnen bei der Lösung der Probleme zu helfen.

-Santa

January 17, 2020

I used this app to try to create sample products, keeped having to start over. Text would just disappear. My order kept getting lost.

4-U-2019
United States
About 1 year using the app
Printful replied January 18, 2020

Hi, thank you for your review! We're very sorry to hear you encountered some problems while using our app! We would definitely like to know more about them, so we'll follow-up with you via email shortly.

- Zana

Edited December 22, 2019

Your prices are too high on all your items. There are other outlets that perform the same things that charge less. Also, your limited variety is a problem.

Don't Knock Champions
United States
About 1 year using the app
Printful replied December 23, 2019

Hi, thank you for your review, we really appreciate it! Thank you for your feedback on our prices and variety options! We realize that the prices we offer might not be suitable for everyone, but we consider them fair taking into account that they include print and fulfillment, and they also help to cover such features as our mockup generator and the free integrations with multiple e-commerce platforms that we offer. We also do not have any subscription fees that you would be charged for using our services so you can invest more in developing your store and brand. We do review the prices of our products and features and the prices are decreased whenever possible.

In case there are any products that you would like to see available in Printful. feel free to let us know at feedback@printful.com! We definitely appreciate user suggestions and requests!

October 7, 2022

Don't do it! They basically charge you retail prices and squeeze your margins to the point they are not profitable, after facebook ads and shipping costs I am left with (negative) -$4 to +$3 for all of my troubles. Based on their cost I need to charge $70-80 for a hoodie. This would be fine if the quality of the product were aligned with the cost. They are not. We have experienced multiple print peels and errors and many customer complaints. Cost aside the functionality is fine but note they will have many inconsistencies in the availability of the product. We liked a more premium feel so opted for the next level 4600. However, keeping this available on the site is a full-time job. The shirt is often out of stock, our latest issue seems to be we are unable to add the basic white tee as a variant. Like seriously I can't add white as a variant, this is the most basic of options?!?! In short a good option if you are looking for cheep quality prints and products for perhaps band merchandise but if you are trying to create a credible brand I'd use them to test designs and samples to get a feel for how people are responding to your designs, then immediately switch to a local screen print if your style is popular. Based on ease of use for new brands just starting out is the only reason I'd give them 2 stars. Once you scale to a point you'll need to move away from printful and find a printer you can work with on a more long term basis.

Nation Athletics Bjj
United States
About 1 year using the app
Printful replied October 31, 2022

Hi!
Thank you for your feedback. We're sorry to hear that your experience hasn't been the best.
We have forwarded the information provided to our developers to look into it. We are constantly working on improvements, so we appreciate you taking the time to share your concerns.
Please know that we take responsibility for fulfillment and manufacturing errors; we urge customers to reach out to the support team in case there are issues with the store or received products.
We are a stock on demand company and we are constantly going through all of our products to see what options are available and which have stocking issues, so thank you for bringing this up.
Our apologies for any inconvenience caused. In regards to product-adding issues, please reach out to feedback@printful.com directly.

- Renate

Edited January 17, 2021

--To update--
I understand the problem very well and my concerns are not related to the days of delivery. My concerns are about the information for the customer. Why send me a satisfaction check request on the second day when you know delivery will take so long? And why do I get the information that I have to wait 20 days in addition to the expected delivery date, after a review? Times are tough, sure, but bad news is always better than no news! So my concerns are about the communication of printful.
--Original--
The app as such is great. The editor is well done and made it a lot easier to design your own print pieces. So far that's positive.
What doesn't work well is the shipping and the information for the customer. I have on January 5th. ordered three items. The last tracking status shows January 8th. Today we have January 16th. without that I have any further information about the whereabouts of the goods. For me, for my customers, this is a certain length of time without status. Unfortunately, I will not be able to use the service like this.

phoarto.art
Germany
About 1 year using the app
Printful replied January 17, 2021

Hi! Thank you for the review.

We understand your concern and frustration in regards to the delivery times and we hope that in the following weeks this will change, however, at this time due to certain restrictions in movement and transportation, as well as increased online shopping, carriers have a tough time delivering products in time. We're already working on improvements in this area and we hope that your products will be delivered to you as soon as possible.
We have also reached out to you with a follow-up about your order. Thank you for your patience!

-Update-
We operate on information provided to us by the carriers and during global shipping delays, the delivery speed varies significantly for domestic and international orders. We understand that you rely on us for this information, that is why after careful inspection of an order we set a specific waiting period for the delivery to be made. It is not our intention to inconvenience you in any way but tracking updates come directly from carriers when the package reaches the next location. Please note that we take responsibility for carrier errors in case the delivery doesn't happen.
If you have any other concerns or recommendations, please don't hesitate to reach out to us via feedback@printful.com

- Renate

May 17, 2020

It’s so sad this App used make me a crazy amount of money, but now I’ve had to deal with so many refunds because fulfillment can go from 2 weeks min to a month not including the shipping which gives customers no hope. Of all the printing apps they are hit the worse by Covid 19 by far even with it settling down now.

SWFstore
Canada
About 1 year using the app
Printful replied May 20, 2020

Thank you for your review!
We're sorry to hear that your experience with us has not been great, but hope we can improve it moving forward.

Unfortunately, the global pandemic has also hit CA and NC, which is where we have two of our fulfillment locations and the government has issued the "Safer from Home" orders, which means that we've had to limit our production at these facilities and distribute incoming orders to our other (MX and EU) facilities, as well as look for backup facility options.
You can see our latest Covid-19 updates and fulfillment estimates here: https://www.printful.com/covid-19

The carriers we work with have also reported seeing delivery delays across the entire industry, as this global pandemic is affecting everyone.

We're doing the best we can to ensure that all of our customer orders still get fulfilled in a timely fashion and that every issue that's presented to us is quickly assessed and met with a solution, keeping the health of our employees, as well as our customer businesses in mind, we'll weather this crisis together!

I also recommend checking out our advice on how to handle this crisis as an online business owner on our blog: https://www.printful.com/blog/covid-19-and-online-stores/
And on YouTube: https://www.youtube.com/watch?v=2vYp4iBq4UE

If you have any questions or concerns, be sure to reach out to us at feedback@printful.com!

- Vita

Edited November 4, 2016

Haven't even opened yet, but will be launching late now, because of a 20% QA failure rate on printing samples. Discolored tees, poor ink distribution, their in-house designers making unnecessary changes that look like sh!t without approval

Customer service has been pretty sh!tty, too -- the chat pop-up only appears on the site sometimes. Emails? Had to follow up over and over. When I called, I could barely hear dude because of his sh!tty headset flooding with background noise.

The reason for such a poor rate? They've been busy so their internal QA hasn't been checking as closely . . . like WHAT. Don't make that my f_cking problem.

This gets fixed this week or I'll be finding another printer stat.

That 305
United States
About 1 year using the app
Edited December 16, 2018

The nice thing about Printful is that it's pretty automated and easy to add designs. However, the prices are VERY high so the margins are VERY low. Two days ago I found a place locally where I can literally make DOUBLE the profit (or at least get very close) with higher quality material AND they'll ship.

I had a sweater that I ordered 8 days ago that was supposed to go to an influencer with 419,000 followers, but since it hasn't even been shipped yet (8 days and still waiting) he will not get it in time.

Printful integrates well, but if you can't make much money, then you better sell some serious volume.

Surf Break Inc
United States
About 1 year using the app
March 23, 2022

I've ordered a number of samples trying different print and t-shirt options and they have all been poor quality prints, which is very disappointing as the Printful app and service is easily the best to use.

HydroHQ
Australia
About 1 year using the app
Printful replied March 24, 2022

Hi!

Thank you for sharing your experience. Sorry to hear that it hasn't been a pleasant one.
Please know that we take quality concerns seriously and we'd like to look into this closer. Please either submit a problem report for your order or contact our support team via live chat or email - support@printful.com
We'd be happy to resolve this issue for you as diligently as possible.
Hope to hear from you soon!

- Renate

February 20, 2018

All was well, I got all my stuff mocked up and put up easily but it gets 2 stars because when I ordered a sample of my shirt I saw how insanely cheap the shirts are for the price. The stuff is already expensive and for it to be cheap?!? It was a black shirt that was so thin you could see through it. Thank gawd I got it before I started marketing I would have been embarrassed to be sending something that low quality for that price to anybody

The Fantastic Felines
United States
About 1 year using the app