Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and user-friendly interface. They value the in-house printing, options for sleeve prints, private label branding, and branded packaging. The seamless integration with Shopify and responsive customer service are also praised. The design tools are easy to use and the product catalog is extensive. However, some merchants are concerned about the pricing affecting their profit margins. Despite this, it's seen as a valuable tool for small businesses, offering a comprehensive solution for product creation, customization, and fulfillment.

April 18, 2017

Tech support is a joke. Margins are crap. If you have issues shipping internationally, they "recommend" that you not sell to international customers.
There are other companies doing this very same thing.

Kulbaco
United States
About 1 year using the app
October 26, 2022

Used this app to sell merch for my brand. I like the quality, but there are hidden fees that make it so that you lose money if you don't markup your prices by 60-90%. This is on top of the base costs you pay for the products.

Dynasty Rap Merch
United States
About 1 year using the app
Printful replied October 26, 2022

Hello!
Thank you for your review and for sharing your honest feedback.
The price you see in our product catalog would include the product itself and one print and additional prints would cost extra. As shipping and taxes (if applicable), are calculated on a variety of different factors like size of the order, fulfillment location and final destination - they're added only at the checkout.
If there are any unexpected charges that you've noticed, don't hesitate to reach out to our support team at support@printful.com or our live chat and we will be happy to help you.

March 23, 2022

I've ordered a number of samples trying different print and t-shirt options and they have all been poor quality prints, which is very disappointing as the Printful app and service is easily the best to use.

HydroHQ
Australia
About 1 year using the app
Printful replied March 24, 2022

Hi!

Thank you for sharing your experience. Sorry to hear that it hasn't been a pleasant one.
Please know that we take quality concerns seriously and we'd like to look into this closer. Please either submit a problem report for your order or contact our support team via live chat or email - support@printful.com
We'd be happy to resolve this issue for you as diligently as possible.
Hope to hear from you soon!

- Renate

August 3, 2021

App is easy to use but my problem is with pricing. I don't think I'll be able to make any profits staying competitive if I use this app.

UglyXmassTees
United States
About 1 year using the app
Printful replied August 4, 2021

Hi there!

Thank you for your review, we truly appreciate it!

We understand that our prices may not be suitable for all our users, but we consider them fair taking into account that they cover the costs of the products, printing and fulfillment, the features on our website and the free integrations we offer. However, we do review the costs of our products, shipping, and features regularly and lower them whenever possible.

If you have any additional feedback, as well as any questions or concerns, please reach out to us at feedback@printful.com!

- Elina

January 5, 2022

I'm having a terrible time with the integration of printful and shopify with my own domain. Been charged for 4 months I think now and still no shop up and happening. I can't honestly recommend it as yet.

Dianne Mead Designs
Australia
12 months using the app
Printful replied January 5, 2022

Hi there!

Thank you for your review. We're very sorry to hear your experience with us has not been positive during this time.

In case there's anything you'd like to share about your experience with us or if you have any questions, surely let us know at feedback@printful.com; we'd love to hear from you!

- Elina

October 15, 2017

It's a good app, but it's expensive and customer service is almost non existent.
I've been trying to resolve an issue with one of my products for 2 weeks now and in that time I've only managed to get a couple of emails out of them none of which really helped.
I also tried calling for days and every single time they are too busy to take a call which is something I've never experienced with any other service.
My customers are getting frustrated and so am I, and I'm probably just going to have to refund these orders because I have no idea when this issue will be resolved. So if you use this app just hope that you don't have any orders put on hold because it's gonna stay that way for a while.

Everything else is good, but good customer service is really essential so I can't give this a good rating.

Fascion
United States
12 months using the app
Edited July 8, 2017

The best advice: order sample product. I ordered four samples, a T shirt, two kinds of sweatshirts, and a mug. Of those, only *one* was to a decent standard. The mug had a misaligned/blurry print. The T-shirt had color bleed thru, because they don't use a white undercoat for dark colors. The Sweatshirt was the same (on black), and the print itself was blurry as heck in places. Customer service was wishy-washy, and only after repeated attempts was it suggested that "we might be able to do better". Other suppliers are not nearly as problematic, though, not all product through all suppliers are created equal. So, again, order test product!!!

Ultimately, they refunded the purchase for the three screwed up items, but I can't in good conscience use or recommend them.

Gheeki
Canada
11 months using the app
December 13, 2016

No consistency in throw pillow color with the print file I send. Colors always come out completely different. Stitching is already loose in some of the samples I just ordered. It's a shame because I really like the pillows. I won't be ordering from here again.

Mechiesloft Com
United States
11 months using the app
Edited October 18, 2017

It is easy to use and upload products to your shop, however their range of products is incredibly limited, especially in comparison to other t-shirt printing apps. It means my range of products is also very limited, when I would love to add tops and sweaters that aren't just standard t-shirt shape. So, I am rating Printful a 2 out of 5 until they add more products from which to choose. For example it'd be great to have better crop tops, muscle tees with the rolled up sleeves, off-the-shoulder tops, more long sleeve options, especially for women (as there are currently hardly any), and more tank tops. More items from the Bella + Canvas range would be great as I checked their website and they have some really attractive apparel to choose from. It would be brilliant to have some tie-dye tee options too like they have on Zazzle. And there are no organic or eco-friendly options and that would be something else I would like to add to my shop

Basalt Surf
Australia
10 months using the app
June 26, 2019

When it works the way it's supposed to, it's fantastic. Unfortunately it is unreliable.

Multiple times I've had orders that have made it through part of the fulfillment only to get lost. When this has happened, I've had to contact customer service to check on the existing item. Sometimes that fix it immediately, other times they tell me there's no issue and it takes several times to contact them. Not worth the hassle of inconsistent fulfillment.

DogsWhoGiveACrap
United States
10 months using the app
Printful replied June 28, 2019

Thank you for your review!
We're truly sorry to see you've encountered these concerns with our services and I wanted to let you know that we truly appreciate your feedback, as this allows us to improve the quality of the services we offer.

We take about 2-7 business days to create apparel products (t-shirts, etc.) and 2-5 business days for non-apparel products (posters, etc.). Then you should add shipping times on top of that. You can open up the order in your Printful Dashboard to see its current status and whether it's been shipped.
This does not happen frequently, but sometimes orders can go missing in transit. If this happens, we are happy to issue a refund or a reshipment of the order, you can see more on this in our Return Policy here: https://www.printful.com/policies/returns

Feel free to reach out to us at feedback@printful.com, if you have any additional questions or concerns, we'd certainly love to hear from you!

- Vita