Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and user-friendly interface. They value the in-house printing, options for sleeve prints, private label branding, and branded packaging. The seamless integration with Shopify and responsive customer service are also praised. The design tools are easy to use and the product catalog is extensive. However, some merchants are concerned about the pricing affecting their profit margins. Despite this, it's seen as a valuable tool for small businesses, offering a comprehensive solution for product creation, customization, and fulfillment.

June 27, 2016

High product costs make it very difficult to profit with Printful. Had a terrible experience with their customer service as well.

The Pup Tique
Canada
9 months using the app
Edited July 7, 2019

I've used this app since the day I started months ago. I've always had issues with it though. Whether it's an issue with the order itself or items always being out of stock. I recommend this app as a fall back option not your first choice. With printful my most popular items have gone out of stock and have just never been replenished or restocked. That's so frustrating. Consider trying AOP+.

Magna Phi Jesus
United States
9 months using the app
Printful replied July 7, 2019

Thank you for your review, we truly appreciate hearing from you!
We're sorry to hear that your experience with us has not been great, but we do hope that we can improve it moving forward.

As a print-on-demand dropshipper, we keep a relatively small stock on-site and restock a product only after you've placed an order for it. This allows us to offer cheaper product prices and a larger selection of products to you. Restocking usually takes 2-3 business days and is accounted for in the estimated fulfillment times.
We understand that sometimes these products can go out of stock with our supplies and recommend setting product alternatives to speed up fulfillment of orders that have products, which are temporarily out of stock.

Another thing we recommend is checking in with the Availability tab on each product's page in our Product Catalog, to see which product variants are in stock with us currently.

Our customer support team is also always available to help you with any issues you've encountered!

We truly appreciate your feedback and would love to hear more from you, so feel free to reach out to us at feedback@printful.com.

- Vita

January 31, 2022

Wenn ein produkt ausverkauft ist merk man das erst im Shop und hat die ganze arbeit bereits gemacht sehr nervig. Die App funktionier nicht mal befridigend manchmal. man tut den design drauf drückt auf weiter aber weiter geht es nicht. Ich habe ein M1 mac book pro und deswegen sicher nicht an meinem rechner liegen sehr nervig weil auch manchmal das laden viel zu lange dauert!

One Soul
Germany
9 months using the app
Printful replied February 1, 2022

Hallo!

Vielen Dank für das Teilen Ihrer Erfahrung. Es tut uns leid zu hören, dass die Produkte, die Sie für Ihren Shop ausgewählt haben, nicht vorrätig sind. Bitte beachten Sie, dass wir auf Abruf lagern und Artikel in den meisten Fällen während der Erfüllungszeit bei Bedarf nachgefüllt werden. Wir haben jedoch aufgrund von Verzögerungen bei der Herstellung und dem Versand eine Zunahme von nicht vorrätigen Artikeln bei unseren Lieferanten festgestellt, aber bitte beachten Sie, dass wir daran arbeiten, unser System zu verbessern.
In unserem Produktkatalog können Sie auf der Registerkarte Verfügbarkeit nachsehen, welche Farben und Größen wo auf Lager sind und ob sie zu diesem Zeitpunkt auf Lager sind./ Wir danken Ihnen aufrichtig für Ihre Geduld!

Bitte zögern Sie nicht, uns unter feedback@printful.com zu erreichen, wenn Sie weitere Fragen oder etwas anderes haben. Wir würden uns freuen, von Ihnen zu hören.

- Elina

January 4, 2021

I sold three mugs recently for $51. After Printful deducted their product fee, printing fee, shipping fee, and taxes, my profit was $7. Who is actually making money with them? Combine very high prices with feedback I requested from customers who purchased my Printful fulfilled products recently ... "not up to your usual quality" ... "Print was off-center" ... "took a long time to arrive" ... "arrived broken". That's four too many red flags. Looking at options because I can't sell products that are merely "good enough".

OddGoods
United States
9 months using the app
Printful replied January 5, 2021

Hi!
Thank you for your detailed feedback. We're sorry to hear that your experience recently hasn't been up to par.
Please note that our product prices include not only the product itself but also our 24/7 customer support, mockup and design generator, as well as free cliparts and designs. And if there are any issues with the order or the product, please don't hesitate to reach out to our teams via support@printful.com and we will do all we can to investigate each order and work on a solution with you.
Shipping delays are a global issue and although we can't affect it, please know that we are doing our best to fulfill and ship out all orders as soon as we can.

If you have more feedback you'd like to share, any questions or concerns, please let us know via feedback@printful.com

February 22, 2020

I am currently ordering samples to determine the quality of these printed products. I do like the quality I have seen thus far, however I am not impressed with the number of times the sample orders I have placed have been out of stock. 1 of the items was out of stock for an indefinite period of time so in response, they cancelled my order (which I was not aware of). Since you only get a limit of 6 items at a sample price per month, I carefully selected which products would make up those 6. As a result of it being out of stock post purchase, I only was able to purchase 5 at the sample price and was told to purchase it again the following month which would take up 1 of the 6 I am allocated for the following month. Additionally, I was also only refunded for the product and not the extra shipping I paid for this product. I am very disappointed by the level of customer support I have received when I addressed these issues through their chat function.

Uppermoda
Australia
9 months using the app
Printful replied February 22, 2020

Thank you for your review, we truly appreciate your feedback on your experience!
We're sorry to hear about your trouble with products being out of stock, as well as the quality of our customer support.
As we source our fabric from various suppliers around the world, we can't always account for the shipment delays they could encounter and this was certainly not something you should expect to happen on a frequent basis.
We also wanted to assure you that our main goal as Printful's Customer Support Team is to assist you by making your print-on-demand experience as seamless as possible.
We have just verified that you have been refunded earlier today for the shipping you paid on the entire order, you can find this refund by going to your Printful Dashboard > Billing > Printful Wallet.

Be sure to reach out to us at feedback@printful.com, if you have any additional feedback, as well as any questions or concerns!

- Vita

November 28, 2016

Would be cool but any change in price results in you having to recreate the product over again from scratch.

Such a pain in the ass.

I ran a Buy 1, Get 40% off sale on T-shirts and every single shirt that was 40% off can't sync and even though in their platform it shows an icon of the shirt they ordered, I have to recreate it from scratch. There's not even a clone button.

Live Chat Support says there's no other way and didn't seem to think this was a big issue.

Neons 2
United States
8 months using the app
Edited July 20, 2019

I've used this app in the past with a lot of luck. I'm not certain what's changed since using it again other than now fulfillment is happening out of NC. Two out of my first three customer orders have needed to be redone. One was missing an entire side and had the label printed on the front. The second order was on a tee that the stitching missed the seam entirely and had a hole in the shoulder as it was not stitched together.
It's apparent Printful is having QC issues or not doing QC at all. This makes it difficult and rather embarrassing to launch a brand using this company right now.

Boltcutter Bike Works
United States
8 months using the app
Printful replied July 20, 2019

Thank you for sharing your review! I'm very sorry to hear that your orders have encountered quality problems! We do have QC teams working at all our fulfillment centers and each item is reviewed before it is shipped out. However, human errors do happen and some issues may not be noticed at first and we understand that it can create an unpleasant situation. It is important that our customers report any quality concerns to us, should there be any, so that we can take a closer look into what happened and help resolve the situation, and how the same issue can be avoided in the future. We definitely take your reports and feedback seriously regarding product quality concerns as they help us recognize problem areas and improve the quality of the fulfillment process.



I see you have submitted a problem report for your orders and we’ll make sure to follow-up shortly.



- Zana

March 5, 2018

Long printing and shipping times make it virtually impossible to run a reasonable apparel business in this day and age. Quality was reasonable.

Lotusapparel Ca
Canada
8 months using the app
May 27, 2020

wait times for products can be ridiculous if you order something from their US depo and you are based over seas or vice versa.

I have customers waiting almost 2 months on orders. printful are taking way more orders then they can handle at the moment.

PoorRichKids
United Kingdom
8 months using the app
Printful replied May 27, 2020

Hi, thank you for your review, we really appreciate hearing from you! We are very sorry to hear that some orders have not arrived yet! I definitely understand that this is not a pleasant occurrence and I hope that we can improve your time with us moving forward!

Our fulfillment is experiencing delays due to Covid-19 and we recommend referring to our up-to-date estimated fulfillment timeframes right here: https://www.printful.com/covid-19. We are working as fast as possible to ship out all orders, but production delays are expected for the time being. Additionally, deliveries can also experience some delays as various Covid-19 restrictions and limitations are still in place across the world which are affecting cargo travel between locations.

We understand that encountering these delays is not pleasant and we hope the production and delivery timeframes normalize soon. It is important to us that we provide a timely and high-quality service to our users and we are working diligently to return back to our regular fulfillment timeframes.

We will follow up with you via email on your order as well!

- Zana

Edited August 27, 2018

Mostly okay. However, lacking in customer service (they always send you links to their articles, like robots), and have major issues with the quality of their embroidery.

Trans Panda
United States
8 months using the app