Overall rating
4.8
Counts per rating level
  • 84% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its consistent quality, flexibility, and user-friendly interface. They value the in-house printing, options for sleeve prints, private label branding, and branded packaging. The seamless integration with Shopify and responsive customer service are also praised. The design tools are easy to use and the product catalog is extensive. However, some merchants are concerned about the pricing affecting their profit margins. Despite this, it's seen as a valuable tool for small businesses, offering a comprehensive solution for product creation, customization, and fulfillment.

September 19, 2017

We have abandoned Printful. We tested and they did a good sample, but the constant out of stock and having to set impossible alternatives drove us away. They have one job - keep shirts in stock! What is so hard about that! If they can't do that, then they can't have our business.

Mentalward
United States
7 months using the app
October 26, 2017

I have only had a few orders and they have all had issues. The white shirt with black lettering faded after one wash and a customer got a got a hole in their shirt after the second wear. because the issues happened after 30 days, the company can't do anything about it. I used to produce my shirts locally and sell from an inventory. Drop shipping is more convenient but the product is not as consistent and its actually turning out to be more expensive. Will need to rethink this business model.

Leadership Is A Verb Clothing
United States
7 months using the app
December 1, 2016

Takes way too long to ship, and all the products cost way too much, so I'm forced to charge a lot to my customers. I also really wished there were more items, especially bottoms like sweatpants and joggers (they already have leggings so I don't see why they couldn't do that).

Humn Apparel
United States
6 months using the app
Edited June 18, 2019

Incredibly slow shipping and processing. It took a week before they even started fulfilling my order. Products and varients constantly being discontinued. Reached out to staff and they told me that there was nothing they could do to mitigate this or fix it in the future. Too inconsistent to continue to use. Switching to TeeLaunch

SaddleupFashion
United States
6 months using the app
Printful replied June 18, 2019

Hi there, thank you for sharing your review. I’m very sorry to hear that you have encountered some issues with discontinued items. Unfortunately, sometimes products may be discontinued due to stock availability from suppliers and low customer demand. We understand that it is not a pleasant situation for you and we try to notify you as early as possible if an item is going to be discontinued. Additionally, we look into options that could be as an alternative to the discontinued item and would be overall a better product for our customers.
Our fulfillment timeframe is 2-7 business days for apparel orders and 2-5 business days for non-apparel orders, but, of course, we’ll try to fulfill your orders as quickly as possible. Shipping time will depend on the selected shipping method during checkout. Since we offer various shipping options, the delivery times will also differ.

We would like to find out more about your experience with the discontinued items and how this experience could be improved so our users could adjust better. We’ll follow up with you via email shortly, but please let us know if there’s anything we can help with by sending a message to feedback@printful.com.

- Zana

August 7, 2018

Gave it a try but sorry it's true new business owners...just turn the other way. I love their site, I was on my way to use only them for starters but the fulfillment time is horrible along with the shipment time. I guess I should have name the product Casper because the order vanished in thin air. the tracking number is stuck on pre-shipment label created and Printful swears up and down it is the carrier issue. When I contact them they tell me to contact my carrier. How can I do that if the carrier never received the item? This has been a disappointment but a turn in the right direction for business. I'm glad I discovered this hiccup early, I will no longer be using this vendor.

Brippy
United States
5 months using the app
Edited December 25, 2020

Works fine but the shipping is horrible. Every order is stuck in Riga for serveral days without any information... Update on the answer: This has absolutely nothing to do with holiday season since we had the same issue for every order since September. Always delayed and took more than 10 days. Every time the package is stuck in Riga..

foresttones
Germany
5 months using the app
Printful replied December 25, 2020

Hey! Thank you for sharing your feedback with us!
We are very sorry to hear your orders have been delayed, we understand how unpleasant this is!

Currently, we are seeing longer delivery times globally due to the holiday season and higher online order volume. Please note that the tracking links take longer than usual to update. The overload of shipments in distribution centers means carriers are slower to register and ship your orders. We have shared this information on shipping delays on our Fulfillment Updates page: https://www.printful.com/fulfillment-updates

If you have any further questions or anything else please feel free to reach us at feedback@printful.com!

-Lauma

July 16, 2016

Terrible pricing, good branding options.

General Shirt Center
United States
5 months using the app
March 14, 2022

I like the product the cotton was cool and my design was perfect print on demand is easy to use quick access to customers it a recommendable app to anyone who want to start a clothing brand this app is a life saver since i start using it, i have acquired most skills prints on demand is the right app my advice is print on demand team should in prove on delivery think thats the only place they improvement aside delivering the rest is perfect

Phil sport
Italy
5 months using the app
Printful replied March 15, 2022

Hi!

Thank you for your kind words regarding our services.
We're sorry to hear that you have been disappointed by our delivery time. Please know that we are constantly working with our carriers to ensure the best possible delivery times staying within our flat shipping rates. We understand how important fast delivery is and we hope to continue improving the process. We sincerely appreciate your patience!

- Renate

Edited April 2, 2020

Logged in to Printful found a notification that some products require a P65 warning in California. I was told We are to add it to the products. How am I supposed to know what chemical they use in the items ahead of time? Second Why don't they just update the templates to accommodate this issue. Very frustrating. I am considering other options. Items I have received are good quality.

Will_E_shop
United States
5 months using the app
Printful replied April 3, 2020

Hi, thank you for your review! More information about the Proposition 65 warning and the concerning products can be found in this FAQ https://www.printful.com/faq/products/340-what-is-proposition-65-and-how-does-it-affect-me-.
Since this specific warning refers to orders being shipped to California, it can't be included with the products when pushing them from Printful to your Shopify store, because the user decides whether they will be selling to customers in California or not. You can consider including a disclaimer on Proposition 65 in the product descriptions, but the warning will also be present on the packing slips for orders which are going to California and include any of the concerning products.

If you have any further questions or concerns on this, be sure to let us know at feedback@printful.com!

- Zana

August 25, 2015

Functionally sound - this review is more as a cautionary tale for UK-based online businesses.

Alas! I really wanted this app to work for me. It is, in theory, exactly what I need, but the high cost of the items, the shipping fees and the surprise customs charges meant it wasn't a viable option. We ended up losing money on all products because we refunded our customers their excess customs charges before pulling everything from the online store before too much damage had been done.

on the upside, my customers are delighted with their now super-limited edition items!

If a local option were available, we'd still consider it, as the shipping and customs really were the dealbreakers more than anything. quality of products we used was fine and no fulfillment issues aside from customs.

a pity! We were really keen on this!

Ld Test
United Kingdom
4 months using the app