Printful: Print on Demand , 5,735 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its consistent quality, flexibility, and superior value. It's user-friendly, allowing easy design uploads, product customization, and online store integration. The app offers a variety of customizable items and advanced features like sleeve prints and private label branding. Its integration with Shopify simplifies order and inventory management. The design editor is efficient, and customer service is responsive and professional. The app also provides white-label packaging options for effective brand building.
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I really think if a person has a job and trying to get into this they would have a hard time trying to manage this.
Thank you for sharing your feedback with us! We truly appreciate it!
If you have any additional questions or feedback, please write to us at feedback@printful.com We'd love to hear from you!
-Lauma
Great mockup generator, really terrible customer service (especially when talking to Europe's customer service team) and pretty poor fulfillment time that makes it really hard to give your customers a good shopping experience. But that mockup generator is fire.
Printful is nice and easy, but could be a lot better in a bunch of ways. For the most part, it’s set it and forget it. HOWEVER, I ran into several issues in the last few months and Printful’s support is miserable. They are responsive, sure, but that doesn’t matter at all since they aren’t actually helpful at all. Several times I was left figuring huge issues out on my own. Orders stopped syncing at one point and never got any help from Printful other than “lol sorry. Hope you fix it!” A shirt size went out of stock, and I never got a notification. Printful said it would automatically restock when it was stocked again. Cut to 3 months later and I had to find out on my own that the product was back, had to remove all products, and manually add them all back. This wouldn’t be that big of a deal if support was helpful, but again, they are miserable. And the profit margins aren’t nearly enough to make it worth the hassle.
Hey there!
Thank you for your feedback. We're sorry to hear that you didn't have the best experience with our Customer Support. We've reviewed the communication, and indeed, we could have done better. We hope that we can improve your experience with our services moving forward. Please reach out to us via feedback@printful.com if you have any additional feedback, as well as any questions or concerns.
SHIPPING, SHIPPING, SHIPPING!
I use different companies for different things I want my designs printed on. I am currently in BETA testing mode with Printful as my Print-on-demand service for my designs.
I need shipping to be EASY, not complicated. I also need it accurately calculated at NO EXTRA COST to me or to my customers. What my customers see during checkout should be the same as what I pay to Printful for shipping provided. If Shopify charges my customer $6.50, Printful should not charge me $6.51 or $6.49. It should charge me exactly what the customer was charged.
I do not want to setup complicated weight based shipping groups. It doesn't work well and either causes me to OVERCHARGE or UNDERCHARGE my customers. My customers, mostly VETERANS, DEMAND and DESERVE accurate shipping rates when checking out. It shouldn't be complicated for the software either in Printful or Shopify to know the shipping location and decide to use Shopify's shipping rates or Printful's. It's 2019, not 1998.
When I joined the live chat to ask for assistance, they tried to UPSELL me to fix the problem. This means it's possibly an issue they know about and refuse to fix as it's profitable to not fix it.
From the MUGS and PHONE CASES I've tested thus far: Print quality has been GREAT! Goods delivered on time as estimated on their website. Packaging is good.
Only 3 stars as shipping can help grow or kill a business.
Hi! Thank you for your review! It's certainly appreciated!
Thank you for providing your feedback on the shipping options and we're happy to know that your experience with the print quality has been positive! Regarding shipping, when setting up the integrations, we add as much functionality as we possibly can while taking into account the limitations of the integration. Different platforms might have different shipping setup options such as live rates and flat rates, and on some e-commerce platforms, the live rate shipping option may cost an additional fee. However, with enabling the live rates, your customers would be able to choose the shipping option they would like to have the order shipped and you would be charged the same amount.
We definitely try to implement as many features as possible to make the app a comfortable experience for our users and feedback regarding the features we already have or you would like to see certainly helps us! In case there's anything else you'd like to share about your time with Printful, let us know at feedback@printful.com anytime!
The app is user friendly and has an increasing selection. I ordered 3 samples on May 24 and received the T.Shirts on June 20th (19 business days later). The quality of the T.Shirts are good. The print has the screen print feel.
The prints had a strong smell and required to be washed. After the wash there was no smell at all and were perfectly fine. The print on one of the smaller kids size T.Shirts I ordered did not have the complete print, one side had faded or was not printed correctly. Each T.Shirt has a tag with a logo/brand Anvil or American Apparel. Overall the T.Shirts are comfortable and when done correctly do look good.
Edit: Since writing the review underneath I have been contacted by some supportive and caring customer care agents. They have also informed me that Printful are currently in the process of opening a European Centre to avoid EU customs charges (see below). The actual opening date is still unclear.
Printful do not state VAT or correct product value on packages = Extra customs charges & VAT which have been crippling my business and customer retention (eg. a €40 hoodie will be charged an additional €19.50).
Unbelievably bad customer service. One agent in particular, who twice I had the misfortune of having to deal with. There is absolutely no care for the customer.
Printful is a great Print on Demand company. I've ordered samples and can say that the quality is quite nice. No chemical odor, packaged individually and shipped in a timely manner. The reason I gave it a 3 stars is that the delivery package looked like the products were shoved in a small delivery bag, so when I received it, it did not look appealing. Also, since I'm based in Canada and my customers likely will come from Canada to start, the customs/duties is likely going to make a negative impact.
Thank you for your review, we appreciate hearing from you!
As you mention some concerns with the quality of the shipment you received, I will be reaching out to you shorty via email for some additional details on these concerns.
I also wanted to let you know that we appreciate your feedback on the customs duties that will be applied to shipments which are shipped over to Canada, as this helps us improve our shipping system and the shipping methods we offer.
I hope that we can improve your experience with us and look forward to our ongoing collaboration! :)
- Vita
I don't understand how we do not have stock all the time for products - every time we create something with stock you have - before even selling it - you are out or discontinued.....this does not help a growing business succeed.
Hi!
Thank you for leaving a review. We're sorry to hear about the products in your store.
If a product is showing up as out of stock, it could be due to various reasons - settings in Shopify (inventory tracking), settings in Printful (selling region), or that the products are actually not available at the moment.
Please reach out to our support team directly at support@printful.com to confirm the situation in your case as perhaps that is something that can be resolved. Hope to hear from you soon!
When you upload your art for your online store, you have to create another template for a manual order. You are doing twice the work Plus you have to create different template for shirt sizes! Hoping they can follow Printify's easy to use system of creating products
It's a decent app I still don't understand why it wants to sync all my products and get involved with other aspects of my store. Print stuff, that's all I want quit asking me to sync my other products. it's annoying.