Printful: Print on Demand , 5,797 reviews

Same error every time when I attempt to load products onto store.

Naja, technisch gesehen ist das Angebot gut, jedoch sind die Preise insgesamt zu hoch. Zudem variieren diese. Plötzlich erfolgt der Versand nicht mehr aus europäischen Lagern, sondern aus den USA, mit einer Lieferzeit von vier Wochen und höheren Kosten, obwohl die Einstellung auf Versand nur aus Europa festgelegt wurde. Dadurch wird das Geschäft plötzlich unprofitabel. Stellen Sie sich vor, Sie haben genau kalkuliert: Ein Gewinn von 5€ pro Artikel, Sie skalierten hoch auf 1000 Artikel pro Tag, und dann verschickt Printful plötzlich aus einem anderen Land, wo der Versand teurer ist, und zehrt die gesamte Gewinnspanne auf. So wird aus einem Gewinn von 5000€ schnell ein Verlustgeschäft. Daher funktioniert das Modell möglicherweise für kleine Unternehmen, die bereit sind, hohe Preise für geringe Mengen auf Plattformen wie Etsy zu zahlen, und davon profitiert Printful gut, indem es an diesen 'kleinen Fischen', die weniger Erfahrung haben, verdient. Wenn man jedoch skalieren möchte, ist Printful einfach zu teuer und in Bezug auf die Preisgestaltung zu unzuverlässig. Gewinne können schnell zu Verlusten werden, da Printful einfach den Versandort ändert und dadurch den Preis für die Produkte erhöht. Es werden einem auch zunächst günstigere Preise angezeigt, auch beim Versand, und später bei der Ausführung der Bestellung stellt sich plötzlich ein 10-20% höherer Preis heraus, was genau unserer Gewinnspanne entspricht, die Printful dann aufzehrt. Auch die Produktqualität variiert, da von verschiedenen Druckereien versandt wird; mal ist die Qualität besser, mal schlechter. Printful agiert nur als Vermittler, der viel Geld einnimmt und die Technik zur Verfügung stellt. Es ist empfehlenswert, direkt über eine Druckerei zu gehen, da dies mindestens 20-30% der Kosten spart. Wir haben Printful mit vier unterschiedlichen Shops getestet und festgestellt, dass es wohl am sinnvollsten für Verkäufer auf Etsy oder ähnlichen Plattformen ist. Aber eine Skalierung ist unmöglich, da unsere Marge auf 10-20% fällt, wenn wir in großen Mengen produzieren, und diese 10-20% frisst Printful wieder auf. Daher, wenn Sie vorhaben zu wachsen, versuchen Sie, direkt auf einen anderen Partner zu setzen, denn einmal bei Printful mit 5000 Produkten angebunden, wird es sehr schwer, zu einem anderen Anbieter zu wechseln. Dann bleiben Sie bei Printful und können nicht skalieren.

The Printful platform has become almost impossible to use. It takes ages to just add one product because the platform is so slow. Sometimes it freezes completely and you can't continue adding products or it takes forever to load the next step. I contacted support and was told to clear the browser cache, but this does not help. Very close to abandoning Printful and looking elsewhere.

I have been using this app for over 5 years now, and despite my long-term loyalty, I have had a terrible experience with their customer service. One major issue arose when I added my PayPal account for billing payments right from the start.

Last Friday, I received an order, and the app automatically charged my PayPal account. However, the payment failed because there weren't enough funds in my account. I then tried to pay with Apple Pay, but they declined my payment through that method as well. When I attempted to use the same PayPal account with sufficient funds, my account was suddenly blocked.

To resolve the issue, I received an email requesting a screenshot of my banking mobile app showing the transaction value, date, and recipient. I promptly provided the screenshot through the Apple app. However, instead of resolving the matter, I received another email stating that the transaction was made through PayPal and they needed details from that platform.

Here's the problem – my PayPal account did not have enough funds for the initial charge, and after trying with Apple Pay, they declined the payment and refunded me. Now, even with funds in my PayPal account, they still claim my account is blocked, making it impossible for me to proceed with any transactions on PayPal.

To make matters worse, it has been 5 days since I sent them the required information, and they haven't responded to my emails. In their first response, they even threatened to delete my Printful account, putting at risk more than $5000 worth of merchandise stored in their warehouse.

Their live chat support is equally unhelpful, as they always give the same generic response, saying they understand my frustration but can't do much at the moment, and I have to wait for their team to review the situation.

Adding to the frustration, they do not provide any phone number for direct communication, leaving customers stuck with their ineffective email and live chat support.

In conclusion, I cannot recommend this app due to its abysmal customer service. The live chat is utterly useless, and they have shown a lack of concern for their customers' problems, even for a long-term user like me. If you value reliable and efficient support, this app is definitely not the right choice.

mala

Do not waste your time using this Print on Demand service, they will eat into your margins like crazy. I even had some products where I was losing money, what is the point of using their service if it will cost me money? Better to source local print providers and do the fulfillment yourself, don't bother making them money.

Poor quality embroidery on overpriced items matched with the shipping speed of the early 2000's is bad enough but when there is a problem Printful doubles doen and provides exceptionally awful customer service. Not selling any products would be more profitable than working with this company. Shopify should be ashamed they allow this company kn the platform.

I am sad to report I was very disappointed in getting an account with Printful. I read all these great reviews and high expectations and when I got my clients 1st order it was wrong. They order a men's small. The shipment came in as a youth small. Very disappointed. Looks like we will be not using this company no more.

Most of the reviews here are good, but my experience was bad. They had a cotton tee in their catalog and I ordered 27 of them. I double checked the print flies and everything and trusted them with the order because their service charges were higher than other companies. When the order arrived, I was shocked by the cheap quality shirts they sent us. The shirt wasn't even cotton but a thin polyester-cotton shirt that looked faded. The print was bearly readable and had blemishes, when I contacted them for a return and a refund, they kept on saying my print file was to blame for it (Ignoring the rest of the problems). I sent them 4 emails with pictures of the tees attached and they kept on sending the same response over and over again. They took 3 days to reply to one of the emails only to end up with the same response. I had an awful experience and now I have to live with a huge loss.

Extremely slow, shameful quality of printing and merchandise and abysmal customer service. I have no idea who can possibly be giving these jokers good reviews.