The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
I would also like to comment about the poor print quality. If having your items properly sized is important to you then I would recommend finding another service to use. The support team told me personally that their mockup generator isn't 100% accurate but the designs came out half the size of what the mockup generator shows - and that's more than just not "100% accurate" in my opinion. I will compliment their fulfillment speed though, everything I placed through them was fulfilled and shipped in a very timely manner. I just wish everything was the size I was led to believe they would be.
Print Genie has been great about getting orders out. My suggestion is better print quality control. I have had quite a few customer complaints. Many orders have been replaced, some more than once, due to bad print quality.
Hi there - thank you for giving us a chance to work with you. We apologize for any prints that came out less than satisfactory, but I have checked into your account and we have replaced them all for free (including shipping) - as we always do. We will work on our QC process to keep perfecting it. Please reconsider your review if possible. Thank you!
Blessings For Humanity
This is my first time creating an online store so there was a bit of a learning curve for me, but Print Genie's support team was really patient and walked me through their platform and how to add products and sync with them. I got my first order and it was fully automated with Print Genie - I highly recommend them, especially if you are new to ecommerce.
UPDATE: I received an immediate response after leaving a review. I'm updating my review because apparently they are still in business. The response took too long for me, but in all fairness maybe the response time will be better for others. ORIGINAL: Installed it and got a "Welcome" email on Tuesday 6/23, designed products and sent an email to them for support with their design tool on Wednesday 6/24, and still have not received a reply by Sunday 6/28. I guess they went out of business so don't waste your time.
Hi there - apologies if we missed your email, could you send it to us again? We'd be happy to assist.
UPDATE: Thank you for updating your review and for your understanding. If there is anything that we can do to help you on our platform, please reach out to us at any time.
Great app, very straight forward and easy to use.
Amazing mock up generator to create products with. Low prices and fast fulfillment times. Customer service is always willing to help.
STAY ACTIVE. APPAREL
Very fast to install and add/sync products. Lowest prices of all the other platforms I've used and combined with fast shipping speeds, Print Genie provides real value to my store in helping me grow. Extremely kind and patient customer service staff as well. I wanted a walk through with the mock up generator and adding products process and they replied very quick to me with a detailed text + video explanation. Would definitely recommend this app to all who want to start an online store.
Happy Vibes Co.
Wow, I am very impressed with this app. I've used many other print on demand platforms before and this one is by far the cleanest and easiest to use. Products are added extremely fast and fulfillment is also quick. Customer service is also great - I had some questions about editing the synced products on my store, but they quickly walked me through it. 5/5 app, will be a client for a long time.