The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Print Genie has been great about getting orders out. My suggestion is better print quality control. I have had quite a few customer complaints. Many orders have been replaced, some more than once, due to bad print quality.
Hi there - thank you for giving us a chance to work with you. We apologize for any prints that came out less than satisfactory, but I have checked into your account and we have replaced them all for free (including shipping) - as we always do. We will work on our QC process to keep perfecting it. Please reconsider your review if possible. Thank you!