The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Horrible customer service! I placed a large order and requested a cancellation the same day the order was placed because I found a cheaper/better printer. The guy I spoke with on chat said yes we can cancel. He confirmed that the order was cancelled. He said my account would be updated and it would reflect the cancelled order and I would receive a refund. Because he confirmed the cancellation, I placed the order with the other printer. The next day my order status still didn't say cancelled so I reached out to Printhouse via chat again. They said, just kidding, we can't cancel your order. A lot of back and forth explaining that someone CONFIRMED the cancellation the previous day did nothing to change his mind. He became very rude and refused to cancel my order. Luckily all of this happened via chat so I had a firm record of the cancellation confirmation and easily was able to dispute the charge. Do not do business with this shady company!