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So far, so good.... really like how quick and easy it is to create a product. I have yet to get an order yet after 1 day but I'll come back to review the fulfillment process afterwards.
I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.
We're very sorry to hear about your experience and lack of response to resolve this! Our merchant support team is working 24/7 and in such an unusual case where 500 items were affected, an additional investigation might be needed. In all cases where items are delivered damaged, if the relevant photo or video evidence that supports the case is provided, we offer a free of charge replacements or refunds depending on the case. As this was a clear manufacturing issue and with your help sufficient evidence was provided, a refund has been issued for you.
We truly hope that this was just a one time case and that we can provide you with the 5-star experience all our merchants deserve!
Easy to use. Lots of options. Love it so far!
Printify answered my concerns regarding shipping cost and I am very satisfied with their response. I also ordered some of the products and was very happy with the quality. Also, the chat support is the best! Many thanks!
We are sorry to hear about your experience. This is not the service we want to give to our customers.
We have investigated this matter and seems like there has been a misunderstanding with the shipping cost. The print provider you chose is from Germany and the shipping starts from $4.99 is usually the cheapest cost for domestic shipping, which is throughout the located country. Your order was meant to ship to the US, and international shipping cost is typically higher than domestic. The best way to avoid such higher shipping cost is to select a print provider located in the shipping destination or near.
We have a number of print providers located in the US, Canada, Europe, UK, Asia and Australia which gives you the opportunity to reduce the shipping cost. Hope this helps, and we apologize if any inconvenience caused. Wishing you all the success!
First day using the App and it is very nice!
I have used this app to help me create a variety of designs on my products. l find this app to be extremely useful and designer-friendly.
I absolutely love Shopify! Very easily links up to a lot of the drop shippers that I use as well as Printify. I have contacted support several times and each and every time they have provided me links to get the information that I was seeking. Vary recently had helped me to get my husband listed as an co-owner and his own financial abilities . I would recommend anyone to get Shopify, that is looking to start an store online!
Thank you for the great review and for choosing Printify!
We're glad to hear that our platform has been of great help to you and that our support team was able to assist you in not time. We're so happy that we could play a part in helping you start your online store and we hope that you continue to find success with us. Wishing you all the best!
It is not the best user interface and it is confusing to have to sync its products. I think this is very time consuming. I am in Europe and have my customer group there and my customers are not happy when they order a T-shirt and it goes about 30 days before they get it, even though I have designed a T-shirt in the EU.
But they are good at answering and helping.
Hi! Thanks for your feedback! However, really many merchants appreciate exactly the ease of use and interface of the Printify platform. We would be very glad to hear your thoughts about what exactly could be improved in our interface (please send them to merchantsupport@printify.com). Moreover, we are upgrading our Mockup Generator's interface and functionality in the coming month. Maybe that will fix your feelings about the platform's usability.
Regarding delivery times, t-shirts are currently delivered from the US and UK. That's why it takes some time to get to your customer. If your customers are in Europe, we advise using only a UK print provider. Also, we are connecting more printing facilities in Europe very soon – so, delivery time should significantly improve for t-shirts by this summer.
If you have any additional feedback or need for help, please reach out to merchantsupport@printify.com
I really like how easy it is to add my designs onto the shirts and post it on my shopify store. So far the samples that I received were really nice and I will definitely keep using Printify.
Thank you for your kind words! We're pleased to hear that you find our app easy to use and are happy with the received products. :)
In case our support team can assist you with anything, please don't hesitate to get in touch via the chat bubble!
I updated a 1 star to 5 stars in 24hours. In the end, they did right by me and even came around to apologize and acknowledge everything. It was above and beyond. It looks like something I would do at my shop. It felt like good customer service.
You can check the whole story below. I’m going to leave this up forever because this is it. This is all you need to know about the folks you’re dealing with.
THE Printify Review:
Shopify > apps > printing > profile picture > payments > printify premium
Hi SWEATPANTSGOD.COM,
Your Printify Premium subscription was successfully upgraded from monthly to a yearly plan. We’re happy to have you with us!
Dec 06, 2022
USD 299,88
Email
sweatpantsgod
Subscription ID
9338509_6217e5137c3
Check new arrivals
Your Premium subscription fee was charged immediately and will auto-renew on the same date every year. Please note that you must cancel your subscription before the renewal date to avoid charges for the following year.
The Premium subscription fee is non-refundable.
Thanks for being with us,
Kristiana from Printify
I've used this app for a long time compared to anything else I've done with my shop. Just last weekend, I processed nearly $500 in orders with them. I spent time and money on marketing some things over time. I even have about seven orders currently in production or transit, so I come from a place of wanting/needing printify to be good and succeed. I've emailed twice, I'm still sitting in the live chat queue now, and I sent a support request from the Shopify platform. After this rating, I can ask Shopify for help then launch a fraud investigation with my bank. If none of that works, I'm just out of this money.
How did this happen?
This company took almost $300 from my account that I had no plans of sharing with them. In the Printify app plan page it reads "you will be redirected to complete payment" over the button to upgrade your plan. I just- wait live chat picked up:
LIVE CHAT TRANSCRIPT:
Me
I wanted to know what is printify premium and how much does it cost and what plan do I even have. I still don't know any of that but I was robbed of like $300 which is like half my budget
I proceed like $500 in orders with you over the past weekend. I might spend $300 a week over the next year. not like this tho
processed*
Michael South
I'm sorry to hear that you're facing this issue and I completely understand your frustration, this is certainly not what you should expect from Printify.
Unfortunately, I won't be able to refund this amount myself, however I've reached out to our supervisor for clarification. I'm certain that we'll be able to make things right. There won't be an answer right away, as the shift has ended for our supervisor, however there should be an answer by tomorrow morning.
Me
if i can’t afford orders between now and then it can cause a catastrophic series of events.
sure.
Michael South
I understand, our apologies for this inconvenience.
I've already contacted our supervisor and everything should be fine with your funds.
Me
thanks
I told Michael I was writing this one star review. I will be totally transparent with the updates. Either they do as Michael says to correct my mistake and change, or at least address, the misleading language on their app plan page and this review disappears, or they'll do whatever it takes to legally keep my cash and this will be buried with the rest of the one stars. I want to believe in ppl, but that language on the app plan page is totally misleading and has to lead to other $300 impulsive purchases. I really wish I didn't have that much in my account. I really hope Michael is the truth. I'm praying I actually DON'T get any extra orders today. And now, even if I get every penny back, where is the compensation for my time? my stress? I really can't relax
THE NEXT DAY:
Ariel Summers
My name is Ariel, and I am from the Quality team at Printify.
I am very sorry to hear about your experience with the Premium subscription issue. As a company that cares about the customers' well-being, I assure you that Printify does everything to make our customers' lives easier. Currently, we have a massive influx of support requested as the holiday season is approaching, therefore the replies from our support will take longer than usual. We apologize for the inconvenience in advance.
…and it was a long email from there (no shade to Ariel <3). The company:
- [ ] Refunded 100% (it’s truly non-refundable and had to go thru approvals and store credits and withdrawal requests. This was above and beyond)
- [ ] Acknowledged the frustrations and made me feel valuable. At least I felt like my opinion mattered (again, above and beyond)
- [ ] And the greatest thing was a two sentence thought exercise on how things could have happened. It came with gifts. My mind was blown. That was when I knew I was doing good business with real people.
I’ve been a customer for months now. I don’t think I’ll be going anywhere as long as I use these types of services. I will likely upgrade to an annual subscription lol ! Cheers!