Printify: Print on Demand

tank you so much your relly good and i love you in the old times i was using printify and wow i impress

Re:Support, forget it. Well the shipping zones didn't work right, not saying I didn't do something wrong. I contacted their support and the "live" chat says, usually responds within a few hours, ok, let me try anyway. So I reach support by waiting 3.5 hours, explain the problem in detail and they give me a standard setup FAQ. I tell them those steps don't work, wait 15 minutes for them to see this message and 10 more for them respond. They send me another article, I walk through it and tell them it's all done, it takes them 15 minutes to see that message and 10 to respond with a walk through video that is 3 years out of date on the interfaces. I tell them I did the steps in that video anyway by poking around. I am now at almost 5 hours, waiting for them to read my message. I totally expect they will tell me to read something else without reading all the words I wrote. If you think you might EVER need vendor support, do not install this app. I'm still waiting.

I used this app to create aop tees but I am in Canada and the prices are all in US $. An AOP tee was $22 US and the shipping was $12 US = $34US. That is $44.20 CDN and I can't charge more than $45 for a tee even if it is AOP. Not to mention the tee is only a 4oz tee so probably see through. I will not be using this app going forward. Therefore, I gave it one star based on price for me, in Canada.

I heard about this App in a YouTube video and decided to give it a try because their CEO seems make sense.

Easy to use. Easy to publish. Love it.

Printify is hands down one of the best apps I've ever used on shopify! It is super easy to set up and create new products, and it's super easy to navigate everything. 5/5 for sure! Awesome!

Very poor customer service. My order near 2 weeks doesn't ship out. I try to contact with them through many channel: Chat, email, ...no reply
The chat box not available now, so it's very difficult to contact with them. Email never reply

Really helped with my online business. Really helped with my online business :D :D :D :D :D :D :D :D

So far so good... a few clunky things in the design experience but overall great. I've been able to create some amazing products.... Check out what I've been able to do at with Printify at decourcydesign.com for some inspiration if you like...Made my first sales... and am looking forward to more. Cheers, Jennifer

Edit: Upon writing this review, I was contacted by their team who helped to remedy the situation. Their response time is quick and they do try to make their customers happy. I can see that they are currently working on remedying the bugs. Original Review: User Interface is fairly straightfoward, however they do have a lot of bugs -- such as their Order Routing feature, Delay in receiving information about the Order from the Print Providers (7+ days), and that the status of their Production (In Progress, or even Printed) is inaccurate and they might not even have the item in stock. I have placed and paid for orders and still been told 7 days later that the item is out of stock. This results in a very delayed alert to the customer, and that is not ideal for small businesses. They don't have a feature to automatically update the stock of items on to your website, and they can't sync with the Printers' inventory. However, if you do choose to use the order routing feature it can be advantageous to do more generic brands. I would not recommend this for brands looking for higher quality products for their customers, since those products are not reliable and often sold out.