Printify: Print on Demand

I've been using the Printify app for some time already, made some sales with it. I like it that their helpdesk staff are mostly friendly like Derek and Alina but i have to give it a 3 stars due to recent issues. Since Friday last week till now, one of my collection is still updating. I can't add new collections, and previously submitted PNG files all ended up messed up. I have stopped using the app and has transit to another app. Given the choice i would love to continue using Printify, but the errors coming one after another is frustrating and the response i keep getting is "we are sorry, we apologize for the issues, etc" It's been 5 days since the issue and it is still unresolved.

EDIT: apparent the problem has been resolved.. but i've already switch to a new app. I might continue using Printify for some orders but the trust is shaken already.

I'm using two POD providers on my website, And omg, how much I hate Printify... If not for good products that the other POD service just doesn't have, I would just delete this app, forget it as a nightmare and never look back. The biggest thing that makes my experience so horrible and forces me to waste hundreds of hours of time on absolutely unnecessary monkey job is Printify's inability to sync product updates made through Shopify back to their platform. So you can't make bulk updates to your products through Shopify's awesome UX, but forced to go to Printify and manually republish all your products one by one through a crappy dashboard and then spend HOURS on cleaning the updated products on Shopify to remove all the mess Printify created after republishing. Just some examples: it keeps reordering updated products in the collection, removing the brand name from "Vendor" field and plugging its own name there, and competely f up product variants order. For example, if you sell phone cases, each with 33 phone variants, then each time you update your price, be prepared to find your variants just randomly mixed together. If you have a dozen phone cases, you will spend 1-2 hours doing an absolutely unnecessary dumb monkey job just to fix the mess. And if you have 100... well, good luck. Why is it so hard to make the app sync data from Shopify, whenever I update the product there? The other POD service does this absolutely seamlessly. I just absolutely hate it. Once the other service adds the products I need, I'm out.

It's ok but I've had a lot of frustration trying to use their product/mock generator for creating phone cases. If I chose one position/size of an image on say an iphone case it will not be in the same position or even the same size on the samsung case. I've also noticed that even if my image reaches the edge of the phone case template, it will STILL SHOW UP AS IF I DIDN'T COVER IT, LEAVING THE EDGE WHITE!
Such a plan, I am moving over to a different company.

I have been using Printify for about 3 years now. Usually it is pretty good but when you have problems with the vendors printify is not supportive. I have had several coffee mugs and ceramic ornaments arrive broken due to poor packaging. I have had notebooks arrives water damaged because of poor packaging. Clothing will very poor quality printing. Hats with poor quality embroidery. And orders that take a month to get to the customer. When I go through the complaint process with in Shopify my request has almost always been turned down. They make the complaint process very difficult. They ask for a ridiculous amount of photos. And then they always come up with some reason to turn down my complaint. So I end up replacing my customers item out of my own pocket - almost every time. I would recommend people to try Printful or Printed Mint instead.

Too many issues with this app. Firstly, there's often issues with the payment, meaning you cannot go ahead with an order. Secondly, the product templates cannot be downloaded (error message is received). Lastly, Printify replies within a DAY. That's a long time to wait to get help with something. I have really tried to like this app, but it simply doesn't work. I've also found that the products are more expensive with Printify than with similar apps (T-shirts, phone covers).

My main product I sell is the clock, which the quality seems to have went down because I unfortunately now it seems some are breaking after two months and it was not like that before, so I am having to pay to replace them to not get bad reviews because of the quality issues. Unfortunately after 3 years using printify I will be looking for an alternative company.

This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...

Horrific fulfilment! Yikes, avoid! I only gave an additional star because of the variety of items. If your customer places an order, you might find after a couple of weeks that the item has been discountinued! and then it's a mess to try and refund the money to the customer because the item is "on hold" or has been sent to print... really frustrating. I will uninstall this app shortly.

Shopify is showing that the Printify app is unsupported. I am surprised and disappointed as well. i was not expecting this.

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.