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We have recently opened a shopify store so we could offer apparel to our followers and fans.
I was amazed how well this system works. As we don’t have a bunch of money to invest in inventory and point of sale manufacturing solves this problem.
With lots of options of manufacturers and products for anyone looking to start selling merchandise. We give a 5 star rating.
Thank you so much for leaving us a review! We are very happy to hear that we are able to support your business and we wish you best of luck in your new beginnings. In case you need any help, do not hesitate to reach out to us at merchantsupport@printify.com
My other t-shirt printer is having problems with the shut down from covid so its no fault of there own. But Printify has been a life saver as I have switch most of my offering to them and they have been on-time with all the deliveries. The print quality looks good so I am extremely happy!
Thank you very much for your review. We are happy to hear that you chose us and that we managed to fulfil your orders on time. We hope to have a long-term collaboration further on, and if you have any questions, do not hesitate to ask.
I am experimenting with Printify as a drop shipper. They are respondent via email within 24 hours. I don't think you can call them. The application seems pretty easy so far. I haven't seen the product quality yet since they are on the way.
Hello,
Thank you for your review. Due to the health crisis, our response times have indeed increased and some delays in fulfilment are expected as well. Nevertheless, we are actively working on these issues and hopefully we will be able to reduce the delays very soon. We do not have a call centre, but if you want to receive a quick reply, you could also try our in-app chat.
user friendly app. it makes my designing very easy and hassle free.
Awesome app, customer support is fast and helps as much they can. Products are great quality. Fast shipping.
Thank you very much for the review. We are glad to hear that you are satisfied with our services and we hope to have a long term collaboration with you further on.
Uploading and publishing the product was easier than I expected. I expected it would be very complicated, so I was just practicing listing my first product and all of a sudden it was in my store. I ordered samples, and really like what I received. I am loving it.
Thank you for your feedback! If you have some suggestions or questions, feel free to reach out merchantsupport@printify.com
The app was not able to transfer, the products I created for so long, from my old store to my 2nd new store. We do not use the old website anymore and I was told I have to wait for a new order to come in on the old website, im order to migrate the products to my new website. No new orders will be coming in because we don't use that website anymore. I'm forced to recreate the products again from scratch. I'll be using a new app.
We sincerely apologize for the inconvenience you experienced during the product migration process between shops. We understand the frustration it may have caused you. Our team is committed to resolving this issue for you as quickly as possible. We assure you that we will reach out to you soon to provide the necessary assistance and find a solution. Thank you for bringing this to our attention, and we appreciate your patience as we work towards resolving the issue.
Too many issues with this app. Firstly, there's often issues with the payment, meaning you cannot go ahead with an order. Secondly, the product templates cannot be downloaded (error message is received). Lastly, Printify replies within a DAY. That's a long time to wait to get help with something. I have really tried to like this app, but it simply doesn't work. I've also found that the products are more expensive with Printify than with similar apps (T-shirts, phone covers).
UPDATED 10/9/23
In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants.
Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions.
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ORIGINAL:
App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.
Thank you for your review!
I see that our support team has informed you on 14th December that we will investigate on this and get back to you asap and you can find investigation results in your email.
We have investigated on this and it appeared that the order was edited on Shopify and the item was added after the order with the other item had already been synced to Printify, which is why this item didn’t sync to Printify. If you make any changes to the item, you'll have to recreate the item manually and republish from Pritnify's side to avoid such issues. In case if you are adding new items to the orders on Shopify's side, please make sure to add that item manually to the imported order in Printify. You can read more about this here: https://help.printify.com/hc/en-us/articles/4483635948817-Why-is-there-a-product-missing-from-the-order-in-Printify-
We are sorry for the inconvenience caused by this issue. Wishing you all the success!
Fantastic app. the only reason it's not a 5 star review is that there's not a complete user guide (they tell me it's coming), BUT, their faq's are extremely well done and their service is responsive, friendly and thorough. best thing to do to start is REQUEST A DEMO - even though i figured out 90% easily on my own, there were a couple of tips and tricks i learned in the demo that were huge time savers - like how to ensure i'm working with the closest manufacturers... LOVE THESE GUYS! :-)