Printify: Print on Demand

Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers.

Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore.

Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY

Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking.

This caused lots of TIME spent to resolve the issue over the past week.

I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems.

Therefore :
1. We will uninstall Printify APP
2. We are stopping to sell printify products until you find the issue with a precise report.

This is not the first time we have problems with printify and I find your customer service totally useless.

I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem :
- they will not help you (customer service without tech skills and helpless)
- Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)

There are a number of things not working well with Printify:

1. Delivery times - Absolutely terrible. My most recent order went in on the 8th of November, was sent to Production on the 11th and was finally printed on the 18th with an expected delivery date of 24th of November. NOT ACCEPTABLE!
You WILL have customer complaints.

2. The quality is not consistent and some prints have sticky, unfinished screen printing. This after the insane delivery times is sure to have angry customers.

3. If you order more than 1 sample item, get used to paying high shipping fees.

As a customer mentioned previously, USE PRINTFUL instead. The quality and delivery times are worth the extra price.

So I just received a tshirt sample today and not only is the print blurry and faded purple-black but there's stains all over it like someone spilled a coffee and just decided to wash and reuse it. I wouldn't even sell this shirt for a dollar. Their customer service is awful it takes hours to days just to get a response and there's no phone number you can call. Any problems you have they basically tell you there's nothing they can do about it. I've been also having big problems with their shipping calculations on my website. I'm switching over to Printful this is a terrible company.

Update: I used Printify for mugs & pillows as well on my site. I've also tried to order posters from them and the printing is all off. Please don't waste your time with these people. As someone who takes pride in her company and wants good products for her customers this is not the way to go. If you're looking for cheap products and don't really care about the quality then go ahead!

They were great when we started in March 2020. However, since about August the customer service has been terrible. Issues with deleting items from our store, or even navigating through the store go unresolved for weeks on end, with responses that never go beyond 'our tech team is working on it' and no idea of a resolution date. Abandoning trying to get this resolved today, and terminating our account and finding a different dropshipper. Update - Dec 10, 2020: It took 8 weeks to resolve the issue, and was only done when I submitted this review. However, we are still having issues - today I cannot see my store at all, and there is no option to contact Printify support - that has disappeared. The only thing I can do is see help articles, which do not help with this issue I am having.

Do not trust the mock up generator it will not accurately create the finish product. Your printing guys will take longer than what quoted to print a shirt.
The quality is hit or miss. With Printify you will just piss off your customers, have to issue refunds to them, loose money, loose your reputation it is just not worth doing business with them. Fool me once shame on you fool me twice shame on me but we will never do business with printify again

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.

Stay away. Trust me - stay away.

Pros - they have a supplier that offers Dri-Fit shirts. The escalated support rep (Uyen) is terrific. They're cheaper than most (but you get what you pay for).

Cons - so, so many to list. The company that offers Dri-Fit takes a MINIMUM of two weeks to print and ship a shirt. Usually it takes closer to a month - and the production time listed of 3.58 business days on their supplier page is an absolute joke.

The customer support (other than Uyen) is terrible. They take HOURS to get back to you when you submit and email or chat - and then the responses are stock copy/paste answers about how they understand your concerns, and they'll look into it. Nothing ever happens.

The printing quality is god-awful. I can't count how many reprints and returns I had to do due to shoddy printing.

The design lab is clunky and not really intuitive. Their mobile design is a joke.

At least every third order requires an email or check-up on my part. Nothing is ever easy with Printify (unless you're dealing with Uyen). My store is just a side hustle, but I feel like I spend HOURS more dealing with Printify nonsense than I do at my 8-5 full-time gig.

Stay away from Printify. Use another supplier like Printful - they cost more, but you don't have to deal with the headaches and hassles.

Update: If you don't believe me about the stock copy/paste answers, read all the responses to the 1-star reviews. Hilariously predictable.

**UPDATE**

I designed a shirt for a fund-raiser for a family member, and it resulted in probably 75-80 shirts being purchased, which would mark the end of my relationship with Printify.

Of those deliveries, there were four that had weird or incorrect shirts included in them - ones that were not in ANY way associated with the fund-raiser, our company or anything else.

* One had a hockey mask from the movie "Friday the 13th" with the slogan "No Lives Matter" on it

* One was a red t-shirt that simply said "I Hate the Patriots"

* One was a ballerina (I think)

* One had a shark wearing sunglasses

Printify also forgot to send 7 shirts to customers that I went and printed and delivered myself out of my own pocket, because I can't wait for you guys to rectify yet ANOTHER mistake.

Please please PLEASE do not believe their "99.1%" effectiveness rate regarding their quality control - that simply cannot be true. Use Printful or someone else who knows what they're doing and can actually fulfill your orders in a timely and correct manner.

Tried again because I was hoping the pandi had something to do it with it...but nope. They are still horrible. Two out of my 4 orders were on hold with them and they couldn't even give me a reason why! It is not the files becuase the files are way above minimum requirements. STAY FAR AWAY!

BLATANTLY LIED TO ME! SCAMMERS! Two moths to ship order! I used them before and their print quality ( on dark T's was horrible). I thought I would give them one las chance because they offered a product PIXELS and PRINTFUL do not offer. Its been two months and the item not even shipped. I understand COVID but I have not dealt with that long for either of the above mentioned print on demand providers listed above that I love and use regularly.

Here is where it gets worse. They have no respect for their clients and lied to me in my face! They said they could not refund me because the ordered had shipped. They provided me with a tracking number. 3 days later it still had no delivery date. I asked them for a refund again and they said it had shipped. I invested further and all they did was create the shipping label to obtain a tracking number with no planned day to ship! THEY LIED in my face as a customer! DO NOT USE!

I try hard to put myself in other companies shoes and I have not left a bad review in YEARS but this is not right. Two of their assoicates lied to me and the kicker is its super easy to get detailed information on tracking numbers if you go to the actual shipping provider and not just the link they send you.
PIXELS and PRINTFUL are 1000 times better than this company. They are truthful and their products are great. I order weekly from both!

Good pricing but inconsistent results. I had many print quality issues with their providers. As they are essentially the middle person between you and the printer getting issues resolved was very labored and at times not possible. More importantly, when building a brand you cannot afford poor quality results or inconsistency both of which were issues with printify. If you are looking for a quick profit then Printify may work as the pricing is good. I rather pay the additional costs with Printful, who is not a middle 'man' and actually produces your product, or pay the upfront costs and order in bulk from a good screen-printer. The quality I have found more consistent.

terrible service and product. hoping they improve! if so I'll give it another try.