Printify: Print on Demand

Very easy to use! My design looked fantastic on the sample t-shirt I ordered. Very happy I got this app.

Before the holiday season, I had a mostly positive experience with Printify. However, during the 2021 BFCM and holiday season, I had an abysmally horrible experience. I had around 200 hundred sweatshirt orders that said they had been marked "shipped" from the print provider. I assumed that to be the case. Then I began getting emails daily from customers saying they had been waiting for their orders for weeks, and there were no tracking updates since the initial scan. I reached out to Printify, and at first they were helpful in setting up replacement orders and deeming packages lost in transit after 7 days. However, by mid-December, I was receiving around 25 emails per day from customers that they were not receiving orders and didn't have tracking updates. It was very clear this was a bigger issue and that something was going on with this print provider - it seemed they were printing labels, marking them shipped, and then just not shipping products, for whatever reason. I reached out via the customer service chat, but they continued to make me submit an issue for every order individually, rather than acknowledging something was going on here. I compiled a list of around 200 orders that were "lost in transit" and sent to their customer service team, hoping this would reach someone higher up, or directly to the print provider. However, they continually passed me off to different customer service agents, acting as if each order was an isolated incident, and made me submit around 200 individual issues for orders lost. The nail in the coffin for me was when in the middle of all of this, they changed their policy on deeming packages lost to be 14 BUSINESS days after the last tracking update. So, I had to tell my customers they had to wait almost 3 weeks, during the HOLIDAYS, before I could reship their package. Most customers did not receive their orders in time for Christmas, even when they were well within the holiday cutoff date, and some even accused me of lying about shipping packages since they received no updates after the label was created. Printify did absolutely nothing to make this right, and never gave me insight into what happened. Months later, I received an email from the owner of the print provider that I had issues with, apologizing for the disaster and asking if he could do anything to make it right. I assume they reached out after noticing the drop in sales after I stopped using them (and never will again). Would have been great to be in touch with them when this was all happening, since they were clearly aware it was happening. Overall, a horrible experience, and Printify never made an attempt to make it right.

Fantastic app. the only reason it's not a 5 star review is that there's not a complete user guide (they tell me it's coming), BUT, their faq's are extremely well done and their service is responsive, friendly and thorough. best thing to do to start is REQUEST A DEMO - even though i figured out 90% easily on my own, there were a couple of tips and tricks i learned in the demo that were huge time savers - like how to ensure i'm working with the closest manufacturers... LOVE THESE GUYS! :-)

Extremely easy to install. Great work!

They look pretty good. I have yet to order one. The app is easy to work with and the quality is pretty good. Good job.

Best app ever and a lot of selection.

Great company to work with. Even when I had a problem they got another printed right away. Great interface

Lot's of customizable options and is pretty reliable. Thanksssssssssssssssssssssssssssssssssssssssssssssss

The WORST print provider ever. They have not shipped out orders from November. Their customer support team does not know what they are doing. They just send some auto-response and they charge for the service they cannot do properly. I'm working with Printify from the beginning, they were good until 2 years ago. Now they are the worst POD.

i LOVE it Printify makes it easy to make your own custom clothing be creative and many options too like men's clothing women's pillows shoes mugs