Printify: Print on Demand

I just downloaded the app yesterday and so far I'm still learning. Its been fun and I think as soon as I get used to the system, I would have a much easier understanding on how to use this. I can't wait to order the samples and see the quality of the product!

#1- Printify does not offer support over the phone where someone can speak to a real person. The only support they provide is via a chat window or “articles”. The support person I was typing with was not knowledgeable of the processes and policies of Printify. Their idea of providing support is; “you’ll have to look up an article or find it in a FAQ or something.” It seemed very uncaring and I felt like I was just being blown off. I’m very new to Printify and Shopify and really thought my question would have been rather basic for a customer support person to be able to answer but they did not seem to much knowledge. It was like an automatic “I don’t care about your issue, go find the answer yourself.” And when they finally tried to find an article for me to answer the question, they couldn’t find one. It really is a useless and disappointing support system they have. First and foremost they should get knowledgable support staff. Secondly, get a customer support phone line (with a phone number prominently displayed on their website, not hidden where multiple clicks are needed to find it) so that customers can actually speak to a person and explain their issue. Printify’s support was extremely discouraging and I am considering just closing out my online store. I’m new and I need support, Printify did not provide any.

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

i like it because it helpfull and your site is very good! easy to use and spimple

If you care about quality, your brand and reputation then skip these guys. They're a middle man for POD companies and don't give a fck about you or your customers satisfaction.

Like any small business I'm trying to provide the highest quality product for the lowest margin. Their Bella 8001 was/is cheaper by a few dollars than another pod on Shopify so I moved 2 designs to them. The partner I chose was ArtGun. Not just for the price but they could do an outside back label. I had 4 orders, 2 individual, 1 low volume order from the music artist, and one other individual. The first 3 orders, 2 individual, and the volume order for around 12 shirts all came or shipped to the customer with the outside back label printed as an inside label. I had no idea until the artist got their volume order. First, it took 10 business days to print 12 shirts. Another 3-5 days to actually receive the shirts. Needless to say, they were not accurate about their fulfillment time. Contacted Printify, got a sad story that ArtGun was merging with another company, blah, blah, blah, it won't happen again. Plus since it was a "large" order (12 shirts? 2 designs?!) It was harder to fulfill... Are you for real? It should be easier right? Load the graphic, change shirts in the dtg printers..... So it's scripted offshore support... Ok, apologize to artist, no merchandise at their show... When it arrived they d me, all the back labels we're printed on the inside label area. I saw and took photos of all the shirts in person and took it back for an exchange. Contacted Printify, generic support contacted me with send photos, proof etc. Few days goes by, ok they're is a problem with their pod ArtGun. They've been notified will be fixed and will get back to me when I can get reprints. So I contact the 2 previous individual orders, turns out their shirts are not correct either. Let Printify know, etc etc photos, done. 1 month goes by, Printify points the finger to ArtGun, my customers have shirts that are not correct, the artist merchandise still not correct... I think 6 weeks finally ok, ArtGun fixed their problem we're sending reprints.
Check the reprints, Printify reprints the 3 individual orders (I had another individual orders during this waiting period that was printed wrong and had rust and irregular water stains on it). The 2 dark colors are ok. The white shirt still discolored, after they assured me that it was getting extra qc. Then I ask, what about the larger order from the artist and they respond they need proof of the mistake, again! Mind you I sent them the photos from that order as proof of their mistake a month and a half back. They push back with their canned script, now it's October and still the 12 shirts aren't reprinted.

They blame ArtGun, no, it's them, Printify, because they choose to do business with pods that can't even get a back label right. If they do so much volume like they claim, how can I be the only one affected?

This company is dishonest and doesn't care about you, your brand or your customers. I have all emails, photos, and correspondence.

If you have a family reunion, small tee run you wanna do cheap and don't know or care about quality then go ahead and save a buck.

If you are trying to grow a brand, have high quality prints and customer satisfaction, stay away from Printify.
They can point fingers to the pod, but they continue to do business with them because of their character. Your partners reflect you. I should have never ever used them. It's one of the worst experiences since I've started to do my open custom shirts.

So far, I ABSOLUTELY LOVE this app! The picture rendering is great! And it's easy to upload my photos and create awesome products! Keep up the great work!

I had 3 orders with them (immediately upon starting with the app) and the shipping was extremely unorganized (2 inaccurate tracking numbers and 1 order shipped without a tracking number). A customer asked why her order was taking a week and a half at that point. After an online chat and emailing, the issue wasn't resolved (and not one of the 4 people I emailed responded). I suggest (and did suggest during the chat) that they get accurate tracking numbers AND use them on ALL shipments. It seems like that would be a good way to take care of customers. After the first 3 orders where a debacle, I decided this is not a good app for business purposes and have moved on.

UPDATE:
The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have generally been really understanding. The problem is there is NO PROGRESS. The same problems that were happening a month and a half ago, are still happening. HIRE MORE CUSTOMER SERVICE REPS, THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS!!!
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ORIGINAL REVIEW:
With the Covid-19 crisis, I understand that there will be some speed bumps. However, it has become the most frustrating experience trying to get in contact with customer service. On top of that, I have had products changed by their system that I have had to go back and recreate on my own. I've had items in multiple orders cancelled and have had to recreate orders. When I try to reach out to them about these problems? No response. It has been an absolute disaster the last week and they have caused me hours in unnecessary work to keep my shop running smoothly. On top of it, when they make mistakes, they always say that they can't fix them. I will more than likely be changing POD providers.

best one on here, I have used all the other apps, every single one confused me, this one is dummy proof and so much fun to use

I need a full refund for a faulty order; the people refuse to understand that i'm in no way in need of their samples or services any further as they have been proven to be way too faulty for the type of audience that i'm trying to engage; they don't answer their messages in chat after more than 15 hours; They're shady, they suck, their products suck, depite sucking they still are being sent separately, their support team sucks, their providers suck, everything sucks. DON'T WORK WITH PRINTIFY