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My last order from feb 26 has not been fulfilled i got no reply when i asked about it so printful gets an F 0 stars
We are sorry to hear that, but we are Printify, not Printful. Since you are not happy with Printful, you are welcome to place orders with Printify.
Great design portal, but everything else about this app sucks. You cannot change your collection image and the descriptions never sync correctly with Shopify. Their customer service is a joke. Their live chat is a rouse and nonexistent. Their product prices are very high as well.
I just finished a chat with your agent, Sofia. My experience could not have been any better. She was knowledgeable, patient, kind, and extremely helpful. When I got confused, she called me on the phone so that she could explain it to me better. I could never have gotten started without her. She's the best. I think you should give her a raise!! Thank you again Sofia for your help.
I just used the app. The customer service team was very helpful and knowledgeable. I just ordered the first sample of their product and haven't received it yet. The UX/UI seems okay but needs a little bit of improvement.
We appreciate your review. We are happy to hear that our support team has been able to assist you with using our services, and we hope to have a long-term collaboration further on.
As we are continuously looking for ways to improve our platform, we would appreciate your feedback, so that we can note it down for improvements. To forward any suggestions you may have or in case you need any help, you can reach out to us at merchantsupport@printify.com
The app itself is easy and great to use. Only a couple of complaints. Shipping for sample orders takes FOREVER. Also, it’s confusing (if it’s even possible at all) to make one design available for multiple articles of clothing without doing it manually. I wish from a clients point of view, that I could select a product and then select which design I want on it. Also, they advertise that your logo can go on the garment tag (inner back neck), but I haven’t seen that option on any of the available products yet.
Thanks for your review! Shipping depends on products and print providers, as well as your address. Most of products are shipped within 2-5 business days domestically, but may reach up to 30 business days if shipped from far. You can see shipping times here: https://printify.com/shipping-rates/
Regarding inner labels, it is available for particular products and print providers. You see available print area "Neck label" in the product view of the catalog. If you can't find, feel free to ask our support at merchantsupport@printify.com, they will help you out!
I have had a few issues but they were very helpful and concerned about my needs. I appreciate that very much.
Thank you for the updated review! We're extremely happy to hear that the concerns were addressed, and you have decided to continue your cooperation with us.
Really good app. Would be even better with more fashion forward apparel options.
Very user friendly. Only problem is that shipping costs are far too high. If you're able to print elsewhere and stock items you can ship for a fraction of the cost.
We appreciate your feedback. Printify is always looking for ways to improve, therefore, one of our managers will be in touch with you within the next 24 hours to find out how and what things we can improve. Thank you.
So far so good. Super easy to edit products. No problems yet.
Kaylee Emerson was extremely helpful and patient. She walked me through every step (several times). Thanks for the great customer service! She is a great asset.
Thank you for sharing your positive experience with us! We are glad to see that you already love our support team. Kaylee will be so happy to see your lovely comment. Wishing you all the best!