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Printify as a whole is a great company with really fantastic customer service.
The app is slick and works really well. Their product selection is also really nice, and they add things quite frequently.
The print quality is that of DTG (okay at best and definitely no where near screen printing). We have a decent amount of problems with print quality but I will be clear that is NOT Printify's fault and does not reflect the company. When we do have a problem they are quick to fix and reprint the items at no cost to us and will expedite shipping.
Also Tom from Printify has been extremely helpful and thorough whenever we have a question or need help.
I had previously left a review advising, I had received samples with low-quality products with poor quality printing and that the customer service could have been better. After leaving my review on Shopify, I was contacted by Printify Merchant Support Specialist. He acknowledged my issues and apologised for my experience. He continued to communicate with me until I received all my samples. Out of a total of 14 products, 3 of them were of very poor standard. I have since been refunded for those items, including the shipping. Because of the customer care, I have recently received, I decided I will run limited items with Printify as a test trial to see if the customer care and product quality is continued and consistent. I will also await reviews from my customers to see if they are happy with the quality and print of the products. I would recommend reading all the reviews, ordering samples, trying out their app and test trialing them to see if they are a good fit for you and your business.
UPDATE- Continued support received.
We are sorry to hear about your experience with us. Due to COVID-19, our print providers have been experiencing increased volumes of orders an d that might have had an impact on quality. Nevertheless, we are working on solving this issue by adding new print providers in order to better manage the sales volumes. We always want to keep our merchants happy, this is why one of our managers will be in touch with you to see how we can make it up to you.
The app could be a little more stream line but i love it
Great to hear that you are enjoying our app! We will make sure to note down your feedback for future improvements. Best of luck with your sales!
Initially, the first person who spoke with us from Printify wasn't very nice but then the owner contacted us to make sure everything was improved.
They have a great assortment but I wouldn't rely the entire store on them
yes oi like this app very much. i haven't had a chance to really use it but it sounds like its good
It's ok. Will make few products and test. Seems ok so far and decently user friendly. Will get back to you if change mind
Thank you for your feedback, we're glad to hear that you are finding our platform useful!
editting system is simple and makes it easier to upload your designs.
Great app! Thank you Printify :). Is it possible to look into having tote bags or cosmetic bags as part of your product selection?
I'll recommend anyone to give this a shot. The product array is quite nice.
Had a couple of order, good quality of the produced items and still learning the ins and out of it and have to checkout all the items