Printify: Print on Demand

Placed an order on 8-6-19 and it still hasn't made it through production yet as of 8-15-19. The company has not been responsive, I can not get a hold of anyone for updates, and it seems as though there is a block between the customer and production location. Since they do not allow refunds or cancellations I'm forced to eat this order. I'm sticking with Printful as they have always made the process run smooth.

I'll admit, the first month of using this app was amazing. But it has gone downhill fast. Yes, it's extremely easy to use and allows orders to be sent off to production immediately after it's placed on your store, BUT it has so many weaknesses where Printful beats them out. Customer service never wants to help resolve issues either. This is coming from a customer who has used them for 2 months for over 150 shirts.

1. Everything is sub-contracted and nothing is actually printed by Printify. They take there monthly payment and really don't care about ensuring your satisfaction.

2. Some orders can take up to 14 days to fulfill. I've had this happen multiple times. I've refunded over 10 orders because of slow shipping times and taken the loss myself, Printify won't help on that front.

3. Once your order is in production (which can take only 10 minutes after an order is placed) they don't allow you to change your order. Whether its a cancellation, changing shipping address, or etc, they won't help. I've lost so much money just because of this it's not even funny. Have you ever ordered something and realize you ordered the wrong size? We all have, but they don't care. It will hurt your customer service and reviews when you break your customer the news, believe me.

4. I've had wrong shirts sent out that aren't even shirts I carry in my store. 2 weeks later, they have not refunded my money because its the "manufacturer" they use fault, not there's as a service. Absolutely absurd and so unprofessional on so many levels and this was my ultimate breaking point this week.

5. Shipping times are grossly slow. Not one of the services use First Class Mail or Priority. They use UPS ground which takes 1 week, or DHL Express which may be the worst shipping service of all time. Some times takes up to 10 days. Also, do not order from "T-Shirt and Sons" - they don't even offer a TRACKING NUMBER. We're in 2017, are you kidding me? Are you shipping it via a carrier pigeon?

I can guarantee you now that you will receive so many complaints on shipping times it is not even worth it. If someone needs it within 10 days of you placing the order, just refund there money because it won't happen I can ensure you. Even if you pay the upgrade on shipping prices, it won't get there on time (which I've done multiple times and they still ship the same method and pocket the money - I've yet to be refunded this money as well).

Though Printful is a few bucks more per shirt, there platform is EXTREMELY better. Offers various shipping speeds, has multiple centers, and you can even check on the status on your shirt at all times. I thought I'd never make the switch, but they are literally forcing me to with their terrible customer service.

I thought this platform was my new best friend as I have this being used for three different companies, but I will now be removing it from all of them and going with Printful.

Beware - you will refund so many of your customers it's not worth it. This company WILL go out of business if they continue running business this way.

Good luck.

I am overall happy with my experiences with Printify and the help I have received. I would like to suggest that your monthly statement includes profits and margins. As a company that give a % of profits to charitable organisations, having a profit statement would be very helpful. Many thanks

This app is the bomb! I wish I had found it earlier. So many cool products and easy to design, even for the tech challenged. Can't wait to see how sales go now that I don't have to stress about holding stock. It's a game-changer!

I start with the plan of 29. I got to cancel it because I didn't see too much of discounts or prices that I can have revenue with simple design in top of that I order samples of the products and the quality was horrible my design was a colorful rectangle with a logo and I got to returned 2 times and the last one that I received it was off to and the rectangle wasn't straight. I got a good customer service that's why my 2 stars but the quality even thank god was a sample for me 2 time in bad quality is not what I want my customer to have. you can try it but don't have this app as the only option.

Fantastic! Simple UI and easy to use mock-up design software. I would recommend this app to any serious entrepreneur and Shopify store owner. I had my first 3 product designs ready for sale on my store in 15 minutes. Now that's what I'm talking about!

So a customer ordered a t shirt off my store from printify and I contacted them because they did fufuill my order. Then I reached out to them because I new something was wrong and basically they didn't give a S*** and sent me the following email.

Hi Rodney, I hope you are doing well. Recently our Team discontinued Colorado Timberline from DTG product fulfillment, due to quality issues. Already created products can still be produced by the CT, however new products can't be created. Our Marketing team sent notification emails about this on 21st February.

As an alternative print provider, we integrated MyLocker, which has similar products and good pricing.

Moreover, MyLocker quality and turnaround time is much better.

If you have any other questions or need help, please feel free to reach out to us anytime.

This is rediculous and now my customer is pissed. Use printful or somebody else this company sucks and does not give a crap about there clients. If you guys need any help or recomendations contact me on my site for some of the providers is use @ www.teelish.com/pages/loyal

The only good thing I can say about this app is that the prices are low if you get the Premium Plan, and the selection of products is extensive. Other than that, they will tell you your images are low quality but they will send them to production without your approval and "we cannot guarantee a good outcome. In case of bad results, the order will not be applicable for a replacement or a refund." It will take SEVERAL HOURS to DAYS for the BOTS to reply to your issues and they will have MULTIPLE support people eventually responding to your issue and NONE of them are on the same page and make the whole process VERY confusing. I'm trying to open my store this weekend and I am not confident at all that my customers will receive good service if I continue using this company.

Easy to use and many products for pritining

Printity is een erg gebruiksvriendelijk platform en werkt perfect!