Printify: Print on Demand , 5 640 avis

I love how easy the platform is. they are awesome! I would recommend it for anyone that is starting a business

I use this app for most my apparel. It's very easy to use and the customer service is phenomenal.

9/4 Update To Review =================
After posting my review, I was contacted by a couple of people from Printify. One of them is Uyen a Merchant Success Manager. She shared the efforts the company is making to meet the challenges that rapid growth has created. Its nice to see a company listen and care enough to respond when a customer has an issue. Uyen has been awesome. She brought together resources inside Printify to help me resolve some challenges and to make expert suggestions about options and alternatives. She is dedicated to making sure i get what I need from Printify to help my business thrive. Kudos to Uyen and Printify for their focus on customer success.

As a small business, I too get overwhelmed with the challenges of growing my business and maintaining great customer service. A good business doesnt make excuses, acknowledges their challenges, and works to meet their customer's needs in spite of obstacles. Printify falls in this category. I plan to stick with them and grow with them as my business finds its own path to success. I have updated my rating to 4 stars. The 5th stars will come when my publishing times are consistently under a minute! :)
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ORIGINAL REVIEW - I am sad that I have to leave this review about Printify. There are good products there. The UI is Pretty Good. The people are overworked constantly but still remain very professional. However this is poorly run and managed business. (are you listening exec management team??) Their infrastructure is constantly overwhelmed as users publish their products. I have been # 250 in the Que to get my update rendered and published. It took over an hour!!! Hey, CIO, newsflash, buy some more infrastructure. The knowledge base is superficial. Nothing more than a few basic instructions that most users will figure out on their own in a few days. Vendor support is typing into the chat bot and hoping that someone will see it and have time to respond. There are NO bulk editing tools so if you have a lot of product it can be very time consuming to make large scale updates.

Its kind of the Wild Wild West here. You better be pretty self-sufficient to flourish. And if you can be, you will find great people, a pretty good UI (at least compared to the competition) and a decent product selection. They deserve a company that can figure out how to handle their business.

UPDATED 10/9/23
In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants.
Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions.

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ORIGINAL:
App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.

This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...

Awesome App. Highly recommended!!!

Beware, Using Printify has become a dangerous gamble for your business. Printify had a glitch from Sept 1st - Sept 10th, 2022, where ANY order with multiple lines had only ONE item printed and sent. But they marked every order as COMPLETELY fulfilled and customers were sent tracking information for the FULL order but received only one item. Now imagine this time X amount of orders in this 10-day period. There was NO merchant help except sending cancellation emails two weeks after the fact. I spent hours chatting with customer service and begging for help and to actually figure out which items were actually shipped. The agents were all nice enough but Printify wasn't going to offer any real support to many, many botched orders besides issuing a refund for the unproduced items. Honestly, it's a disaster and they could care less about the merchants or how it affects small businesses. After a nearly 2-hour chat, one kind agent was able to have my replacement orders upgraded with expedited shipping as an exception. But today I find out that they have not placed priority shipping on the orders, and have actually disabled the help chat. This is the perfect example of how little they care. I'm hoping multiple merchants will help report them to Shopify for their lack of service.

So I have been paying the monthly $29 rate and I asked the question, how can I tell if my products are receiving (the up to 20%) discount? Currently they have no answer. Makes you wonder... From chat "I'm sorry to hear that! And yes, we'll definitely get back to you.
Unfortunately, we don't have a list of the regular vs premium prices, but I agree that it would be very useful and we hope to have this available sometime in the future "

Great Print on Demand Middle-Man.
Takes care of business!
Very professional from website, to fulfillment, to Service help.
I have had a great experience with them so far.
Thanks, From Twylight Crow

Handige app als je zelf ook een beetje handig bent, want alleen USD en GBP wordt gehanteerd. Maar met andere apps kan je dit makkelijk omzetten naar euro