Avis (7 111)
Affiner
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Par note
Great and easy to use! Genius!!!
Amazing! Great service and easy to learn!
We are very new to this and printify is making it easy to follow. Inspiring!
Thank you very much for your feedback and welcome to the Printify family! In case you need any help, do not hesitate to contact us anytime at merchantsupport@printify.com
The service is great, and the products are great. The issues I have is that the product design interface is kind of flimsy. I can't click any up and down arrows to precisely move a design on a print area template. They used to have that feature recently, and now it's gone. Secondly, their pricing interface when creating products has changed. Instead of showing everything at once, the price, profit, and profit margin are condensed into a dropdown menu, which is too much back and forth, especially if you have a product with several variants. Third, the design interface has features that disappear, like the click and drag resizing tool and the rotation tool, whenever a design is made larger. Another thing that I would add is that the website in general is very hard to look at because they put very light pale grey text on top of a white background, and very, very white products showing on a white background and I am straining to see stuff on the website. It needs to have more contrast to be able to see things easier. As for order placement I was upset when they could not be able to cancel an order for me when I accidentally selected the wrong size, and I tried to cancel it within one minute of placing it. They told me there was nothing they could do. I said that I would go ahead and accept it and maybe I can have a little something extra anyway. When I received it, it was printed the wrong way, and they gave me a refund. The good things about Printify are it's product choices. Printify has a wide range of products that exceed the product choices of their competitors. If you're looking for a high quality print service to integrate with a Shopify website, Printify is great. As for some of the errors I mentioned earlier, I do hope that they get fixed, as it's making product creation a little difficult.
Thank you for your valuable feedback, Michael! One of our managers will be in touch to further discuss the problems you were having - we'd like to pinpoint the issue so that our team can fix it!
The chatbox is extremely responsive - customer service is top-notch. Looking to add some Pet Fam merch to my e-commerce store and Susan made the process an efficient one.
Thank you for your review! We're delighted to hear about your positive experience with our support team, especially Susan 🌟! If you need any help, we'll be here for you. All the best 🐾🛍️😊!
Their customer service is fantastic! They got back to me in a half hour on a Sunday. Very professional, and all of the t-shirts turned out great.
Thank you very much for your review. We are happy to hear that you like our customer support services and we hope to have a long term collaboration with you further on.
I've been using the Printify app for some time already, made some sales with it. I like it that their helpdesk staff are mostly friendly like Derek and Alina but i have to give it a 3 stars due to recent issues. Since Friday last week till now, one of my collection is still updating. I can't add new collections, and previously submitted PNG files all ended up messed up. I have stopped using the app and has transit to another app. Given the choice i would love to continue using Printify, but the errors coming one after another is frustrating and the response i keep getting is "we are sorry, we apologize for the issues, etc" It's been 5 days since the issue and it is still unresolved.
EDIT: apparent the problem has been resolved.. but i've already switch to a new app. I might continue using Printify for some orders but the trust is shaken already.
Easy to use even on my low tech phone. Great fast human service and lastly great prices. Pretty much everything you want from a supplier.
Thank you very much for the awesome review! We are glad to hear that you find us easy to use and we hope to have a long-term collaboration further on! In case you need any assistance, do not hesitate to reach out to us at merchantsupport@printify.com
I use this app for just about all my products. All I can say is they are a great company and everything is straight forward and any info you need is easy to find on their site. I suggest this app to retail stores.
Thank you for your review. We are happy to hear that you like our services and hope to have a long-term collaboration with you further on.
Overall i'm very satisfied with Printify. I get quality printed products with my designs that I am proud to sell and the shipping is very fast. On the very rare occasion that I needed to get in touch with customer support, I was disappointed with the response time. However, I appreciate the follow up service they provided which shows they care and I sincerely hope they improve on this going forward because everything else is perfect so far.
We appreciate your feedback, thank you! Support response time reduction is one of our priorities and improvements will be made!
Very Easy To Use!! We have Just Started using @ Bearandbea.com And Have Found The Process Straight Forward Thus Far