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In regards to Printify themselves, they seem to do a good job. The problem is that they are basically a broker and have no involvement with the production process. Almost every shirt that me or my customers have gotten through them has had problems and complaints.
I cant complain about long ship times during the pandemic, I get it. I can complain that some of their print providers create very low quality merch. Most of the orders that have come through my website traffic have had a complaint regarding the print quality. Most of my samples are noticeably off center, not aligned with the mockup, or missing part of the graphic from the print. I think Printify should be more involved in ensuring that they are brokering a better quality product.
Printify themselves are good at responding quickly and facilitating reprints and refunds, but who wants that? I think we would all rather have happy customers and a good reputation.
The mockup generator is good. The website is easy. Contacting them is easy too. Prices are varied and fair, (if the products were good quality).
At the end of the day, you can have all the other parts in the right place, but if the product is no good, then what are we doing here? If you guys could ensure good quality control I would be willing to give 5 stars. Sorry guys, but for this I must uninstall the app and look toward a different provider.
We appreciate you sharing your feedback with us. We are constantly looking for ways to improve, this is why your feedback is truly valuable to us. We would like to know more details about which print provider you are using and what kind of issues exactly your customers have experienced. This is why, one of our managers will be in touch with you within the next 24 hours to see how we can make it right.
I have mixed feelings regarding this app as of now. I think one of the main keys is learning how to use them. Recently customer service hasn't been responsive and that's never good. I've reached out 4 times regarding a product from T shirt and Sons and still haven't received an answer. Please pay attention to Shipping cost as it will burn your profits if you're not aware. It can be very misleading when its not included in the ""profit section". Printify has been good about reprints but in my opinion there has been too many for my liking. I like the merchandise you can design as they have many options. Make sure if you're in the US, you don't use a print provider outside of the US unless its for a jacket or shoes. Anything else you should find local. This will help you with shipping and delivery. To be determined as of right now. I've been doing a lot of samples to see how the process goes on my end before I roll it out to the customer.
Thank you for the feedback! Sorry to hear about your experience - one of our managers will contact you within 24 hours to solve this matter as smoothly as possible!
perfect app has never been so easy to use an online tool
Super easy to use. That said, most are easy to use, but they easily had the most robust products & best prices.
Will use in future projects!!
We are very happy that you find our app easy to use and we are looking forward to providing our services for your future projects and to make lots of sales. We truly hope to have a long-term collaboration with you further on.
Printify is easy to use and navigate through. Fulfillment is quick to process as long as it meets the right size of design requirements. They also give you the chance to fix any issues and fulfill order together. The only issue I have, sometimes it takes days to get a response from customer service. But other than that, they provide good customer service.
Thank you very much for your review. Your feedback matters to us. We are happy to hear that you like our services overall, and in what concerns customer service, they have been very busy lately, thus, the response times were longer than usual. Nevertheless, we are already working on it and hope to get back to the standard response times in the upcoming weeks.
My experience with Printify can be summed up in one word: demoralizing. Initially, I was excited to work with Printify after seeing a lot of positive sentiment online. However, the first order I received was faulty with the design printed too high and uncentered. When I reached out to Printify's support team, they confirmed it was an error on the print providers end saying in their exact words "You have followed the guidelines for placing the design correctly. Placement is at the center, and the art file is inside the safe area (dotted lines)" and that "the order was faulty". They offered a free replacement. Unfortunately, my core issue was that I now had mistrust in the orders being fulfilled properly. Like any decent merchant, I can't launch my store until I can have full confidence that my customers will receive a high quality product. Since the first order was faulty, I needed tangible evidence that it was a one-off case and the subsequent orders would be fulfilled correctly. I asked for expedited shipping since the alternative was waiting another 10 - 30 days to receive a new sample (delaying my launch and revenue stream during that time) but they were adamant on me paying extra for expedited shipping. All for a product that should have been fulfilled correctly in the first place. I feel left in the dark with little confidence that the products will be designed properly. Best case scenario, I'd have to settle for a delayed launch thanks to a Printify error that they admitted to. By the way, this was with "one of their most popular print providers" — their words, not mine. In the meantime, I'm exploring working with Printiful since their shipping across North America is quicker and not print provider dependent. It requires a whole rehaul of my website which is the demoralizing part but I think it'll be worth the effort.
We are truly sorry to hear about your experience! In all cases where an order is fulfilled faulty by our print providers, we offer a free of charge replacement of the same order or a full refund. Usually, if the order had standard shipping, the replacement would have the same shipping method. However, it is possible to upgrade the shipping method depending on the situation and if the print provider offers such an option. One of our managers will be reaching out to you shortly regarding the mentioned issues. Hopefully, we'll be able to remedy the situation!
awesome
super easy
and save me money too, oh man this is super sick.
Based on the user experience and product availability, Printify seems like a great alternative to Printful, if you're into that sort of thing.
Thank you for your great review! We're glad to hear that you find Printify to be a great alternative and appreciate your positive assessment of our platform. We strive to provide the best user experience and product offerings for our customers. Thank you for choosing Printify and we hope to continue serving you in the future. Wishing you all the best!
Very simple to use. Great choice of items.
I was leery at first because I am new to this print on demand and Shopify. But I have been practicing with it and learning day by day. I made my first sale and the process was super easy. Just a few clicks and the item went straight into production. I can't wait for my customer to receive their products!
Once you get the hang of it, it is pretty easy to use!
Thank you for your positive review! We are thrilled to hear that you found our platform easy to use, even as a newcomer to print on demand and Shopify. We take pride in offering a user-friendly experience for all of our customers and we're glad that it has helped you successfully make your first sale. Wishing you all the best!