Printify: Print on Demand

HORRIBLE!!! I've sent multiple orders into production four days ago and NOTHING!! No movement on them getting produced but WORSE...I can't get anyone to respond to my emails! There's no contact email that is answered (I've emailed their customer care email without response!) so I have 5 orders just sitting there...I can't cancel because noone repsonds!! Don't use this app!

Printify app is easy to work with BUT be aware that fulfillment takes 2-3X longer than what is listed as "average production time" under each product. For example, phone case = 1.64 days production time. ACTUAL is 6+ days fulfillment only after I had inquired about the status with a live chat. Add shipping time ON TOP of that.

To summarize: Expect MINIMUM 4 days to indefinite for fulfillment time during off-peak times. Order at your own risk during the holidays!

Very bad service. They are totally understaffed and they cannot handle the load during holiday seasons. I have a bunch of orders waiting for 10 days in the queue and still no shipping. Try Printful if you want fast processing and shipping, even during holiday season. These guys at Printify are amateurs unfortunately.

Great app and support, but the quality of prints for apparel is embarrassing. I wouldn't recommend going through the time to build a store and have sub par prints sent to your customers. Received multiple samples and prints were either faded, cracked, or felt like plastic (cheaper print?). Would recommend looking at better suppliers to handle your fulfilment.

A year ago I contacted Printify and expressed concern that all the kids models for the products that I was selling in my store were white. That was the default. My brand celebrates Black culture, so it's a bit inauthentic for me to have a white baby wearing a shirt that affirms Blackness. I asked customer service if there were Black models and they said no. One year later, nothing has changed. Sad.

Hello Everyone,

I wanted to share my recent experience with Printify as we spent a month stocking up our inventory and preparing to launch. Unfortunately, the experience has been quite disappointing. Despite investing in marketing, our very first order encountered significant issues, starkly contrasting with another print-on-demand service that successfully delivered five orders in the same timeframe. Our initial order with Printify hasn't even been delivered yet.

What's more, the response from the support team was far from helpful, essentially advising us to delete our account and forget about any upfront payments we had made.

This initial experience for our first customer has been discouraging, and it makes me worry about the potential impact on future customer satisfaction.

Based on my experience, I would caution against using Printify. It feels like a waste of both money and time, especially when there are other print-on-demand services out there that offer much better reliability and customer service.

I hope this helps others make an informed decision.

They sent both me and my customers the wrong T-shirts from a random company. Extremely unhappy and they have no phone number to call. I have emailed them with no reply. This is unacceptable and I have very unhappy customers

I recently started my POD store. Integrated with Printify. I ordered a T-shirt for me to India. 31 days have passed. The order has not reached yet. Another order was from Canada. Again 22 days have passed, the order has not reached yet. I showed the concern to support team, they have already put their hands up in this regard, saying that in tracking we can't help much. Now, who will be responsible if product doesn't reach the customer. My customers are furious about it. It's their hard-earned money. It will also defame my store, and I have just started only. I would say poor service and support. Use other print providers. The products at Printify may be cheaper than others, but it will only be beneficial if the product reaches customers.

Inconsistent delivery. Careless operation. - Every few orders aren't printed within the generous 10 business day deadline for fulfillment, get 'lost in the mail' (before being in the hands of USPS) or have some other issue. This is supported with only lip service from Printify, as a middle man, and little or NO COMMUNICATION from the actual print vendor. Disappointing clients without any sort of explanation is horrifying, and a business-killer. Random reduction in print area on a garment, without warning or announcement, is no big deal to them but means WEEKS OF UNEXPECTED WORK for me with hundreds of items - showing carelessness and complete lack of business insight. As one of the 'big 2' POD providers, I don't know if I can afford to wait for Printify to mature their operations and ethics. These and other ongoing issues are outweighing the orders fulfilled reasonably and have me wondering if I should move everything to Printful, pay a little more and get a lot less stress.

Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers.

Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore.

Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY

Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking.

This caused lots of TIME spent to resolve the issue over the past week.

I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems.

Therefore :
1. We will uninstall Printify APP
2. We are stopping to sell printify products until you find the issue with a precise report.

This is not the first time we have problems with printify and I find your customer service totally useless.

I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem :
- they will not help you (customer service without tech skills and helpless)
- Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)