Printify: Print on Demand

I have written a few support tickets in their help centre, but they have marked a few as closed or solved without even replying. I don't think that is acceptable.

8 days ago I contacted them to say that their shipping profiles were not syncing - they marked that ticket as solved. It is not solved and they didn't reply. I would like to know if they are going to fix it, or if I should override the rates.

I also think a lot of their prices are high. Printify told me that the shipping costs are controlled by the shipping companies. For one particular product (small), the actual supplier charges $3.09 less shipping than Printify do (for that same supplier and product). Not sure why.

My store was integrated in Shopify 10 days ago after investing a lot of time and money just to see that 90% of the inventory appears as "sold out". Have reached Printify more than once asking when this gonna be fixed and they just keep saying they don't know so I wonder who is supposed to know? Unbelievable! Time is money folks.

LA APLICACIÓN ESTA SUPER BUGUEADA, NO PUEDO CONECTARLA A MI TIENDA DE SHOPIFY, Y LA PROPIA APLICACION ESTA EN BUCLE

There is an integration issue between printify and Shopify that makes it so some products say they are sold out. I spent hours trying to solve the problem, but no success. I'll never be buying anything from Printify ever again. Horrible lack of support.

i don't know

Updating to 1 stars now from 2. Out of the blue their shipping prices for one of the products we sell went from $8 for a certain locale up to $18 with no explanation. It looks like a glitch and perhaps a $1 is accidentally getting inserted in front of the shipping cost. But these costs ship from Printify to our shopify account live. Either Way, this has now made us look really bad in front of our loyal customers. This company has now put mine in a very bad spot at a critical point. Run away from them, find a different vendor.

2 stars is generous. This app is a nightmare on critical points of running an online and physical store as well, plus the customer service is horrible. If you sell online and also have a physical location that you sell from and want to order product from them to sell locally in your store there is no way to select multiple locations in shopify to be able to track inventory in your local store if the product is synced with printify on your web store so it shows up in your POS system and can be scanned with a barcode reader at checkout. And good luck explaining this to their customer service team, I have tried and each time I get back answers about how orders are automatically synced to them which has nothing to do with selling in a physicals store. I have now had 3 customer service reps basically tell me this when the conversation is not about online anything. Plus there are no automated updates to your inventory on the website if something goes out of stock. This means you have to search through all of your published products every day to see what's out of stock and there is no way to segment by out of stock products in your product listings so you have to scroll through every page manually. If you have hundreds of products good luck with that. They are hit and miss with their vendors, you really have to get multiple samples on each vendor because their review system is worthless and they do not let you write reviews to see what people have to actually say about each vendor. you just have to "trust" their scoring system which is a joke. But consistency in print quality is sometimes really bad on certain items. I use them now because I have no choice but we are always looking to find a replacement on the products we buy from them at the moment. I think this is an ok app if you are just getting started with print on demand, especially if you only do ecommerce and have a small selection of products but for hundreds of products and both online and physical stores, this app is severely lacking and is more of a headache.

Pitiful it is taking them 3-4 days to resolve “bug” sold out issue.

anyone can use Esly

Hello Everyone,

I wanted to share my recent experience with Printify as we spent a month stocking up our inventory and preparing to launch. Unfortunately, the experience has been quite disappointing. Despite investing in marketing, our very first order encountered significant issues, starkly contrasting with another print-on-demand service that successfully delivered five orders in the same timeframe. Our initial order with Printify hasn't even been delivered yet.

What's more, the response from the support team was far from helpful, essentially advising us to delete our account and forget about any upfront payments we had made.

This initial experience for our first customer has been discouraging, and it makes me worry about the potential impact on future customer satisfaction.

Based on my experience, I would caution against using Printify. It feels like a waste of both money and time, especially when there are other print-on-demand services out there that offer much better reliability and customer service.

I hope this helps others make an informed decision.

UPDATE AND REPLY: (org)Printify won't publish to my SHopify, but works fine on Etsy. I have contacted support and it's been a FULL WEEK with ZERO communication, ZERO updates, and NO resolution. I would highly suggest using another POD platform because their customer service and urgency is lacking. Black Friday is approaching and they don't seem to care that my income is ZERO because they won't fic the issue. I've never been more disappointed.
UPDATE: I still cannot publish to my store. Black Friday is here, and my revenue is 0. They actually had the audacity to tell me to manually list all my 500 products to my store and then manually import them to printify. lol. Can you believe that? I've moved over to Printful. I've had no issue publishing products from there. It's just a shame because I was using Printify and had no issues with Etsy, but trying to link to my Shopify has been an absolute nightmare. If you have a Shopify and your livelihood depends on it, DO NOT USE THIS POD PROVIDER! You've been warned. And there has been no urgency to resolve my issue. The only updates I get STILL are because I reach out first. Otherwise I would hear absolutely nothing from this company. If you want a company that cares about it's customers, this just isn't it.
UPDATE: I was told the issue would be fixed by Black Friday. It was NOT. I was told it was fixed. IT WAS NOT. This company is the WORST. I'm moving to Printful. And I want my money back for the premium service I DIDN'T USE BECAUSE THE SERVICE DOESN'T WORK!!!!!!! I AM SO PIS*%$!!!!
UPDATE: It's now CYBER MONDAY and my shop still is not up. At this point, I'm completely over Printify and am actively working to transfer all 500 of my products to Printful. This company has cost me my livelihood and I would highly suggest you all find a better POD company.