Printify: Print on Demand

I have written a few support tickets in their help centre, but they have marked a few as closed or solved without even replying. I don't think that is acceptable.

8 days ago I contacted them to say that their shipping profiles were not syncing - they marked that ticket as solved. It is not solved and they didn't reply. I would like to know if they are going to fix it, or if I should override the rates.

I also think a lot of their prices are high. Printify told me that the shipping costs are controlled by the shipping companies. For one particular product (small), the actual supplier charges $3.09 less shipping than Printify do (for that same supplier and product). Not sure why.

I spent $300 on their yearly subscription but they still charge me $30 each month. I tell them to promise to stop but they do it anyway. They've given back the money once. But they do have a lot of items. It just really sucks, EVERY MONTH. STOP IT

I designed all my products in Printify and I can’t log into my original store. Support gave me a guide but nothing works so I can’t log out. I just designed an awesome hoodie and sent out an email campaign and I can’t even go to my shop to publish it. This is all extremely frustrating and there’s no one at Printify helping me. This is the third day since I realized my Shopify and Printify won’t connect. I’m not sure if I’ve talked to a human and I’m really trying. This is ridiculous.

App is very easy to use. Customer Service is one of the absolute worst I have ever come across and be very very careful what products tou choose. Quality is substandard at best.

Shipping times are ridiculous. Can take over a month to arrive in most locations. Utterly pathetic for such a "renowned brand".
(Update: my order took over 6 weeks to arrive....and I still have to go collect it - Printify is not worth it, an absolute insult to serious business owners)

probably some of the worst customer service I have ever had, I was informed a package shipped, but that's all.... When I asked when I'll see the full info for my customer, so I could get him an ETA, they said to wait a full 7 days after shipping, if the info's not there by then, contact printify again.

So we waited the full seven days, contacted them again asking for the shipping info, and again we were feed a line that it takes longer for that info to show, contradicting what the first rep told us, then a supervisor jumped in and said it could take even longer to get that info, and our package would arrive in November.

When I asked him how he knows the arrival time, as we haven't see a single thing on the tracking links provided, he didn't really have an answer... and repeated his lie to me again about it taking a month or more for it to arrive, when all we wanted was the tracking info for our customer.

Than I asked why a shipment from the US to Canada that shows being shipped, but has no tracking would take over a month to arrive? as well as pointing out and sending in screenshots from the first customer service rep we talked to saying contact them in seven days if the info wasn't there... I asked him who I was supposed to believe? because the answer changes every time i ask, that's about the time I was ghosted and stopped receiving responses from the "supervisor"

All we wanted was tracking info for our customer so he would know if what he ordered was going to show up in time or not to give as a gift, we never said I need the package to arrive now! etc. We just wanted to get a proper ETA for our customer. Why is that so hard? All we needed was an E.T.A.

UPDATE
We contacted the company our order supposedly shipped with and gave them the tracking number we were provided, they told us they have not received the shipment, and that there was only a waybill created in the system.

This proved that Printify full on lied to us about our shipment and the information we were looking for. When I provided them this information, and called them out on the lie... They stopped communicating with us. All this trouble just to get the proper shipping information for our customer.

Save yourself the trouble and use someone else.

POS App. I submitted a File for DTF Printing on a Onesie. I work with DTF daily, my customer received a blurry DTG print. Looks like crap. I reach out and send a pic from my customer and they say send another pic. the pic I sent clearly shows the horrible print quality. they are ripping me off and I'll never use this crap app again

Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers.

If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!!

This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again?

2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue.

I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.

I have store on Shopify and Etsy using Printify. I've been using Printify Premium and Printify Choice to fulfill my US orders, and while the platform has many strengths, the recent quality control issues have been very disappointing. Out of around 10 orders placed this past week on my Etsy store, 4 orders involving the Gildan 64000 shirts were delivered in the wrong size—that’s a 40% error rate, which is unacceptable for any seller trying to maintain customer trust.

The most frustrating part is that even reprint requests haven’t been handled properly. Order #22620698.30 was originally sent in the wrong size, and even the reprint arrived incorrect again. Now I have to go back to my customer, ask for another photo, and repeat the submission process—all while trying to reassure them that we’re doing our best.

The other affected orders were:
#22620698.36
#22620698.35
#22620698.25

I now feel I can’t even rely on the notes I leave in the issue submission box—so going forward, for every reprint I’ll have to reach out to your support team directly just to make sure the correct item is actually sent. That shouldn’t be necessary.

As a paying subscriber, I expect a much higher standard. I’m spending more time apologizing and fixing mistakes than growing my store. Printify, if you are reading this—please take this seriously and improve quality control, especially for Printify Choice orders of Gildan64000. This is impacting small businesses trying to deliver reliable service.

Hello Everyone,

I wanted to share my recent experience with Printify as we spent a month stocking up our inventory and preparing to launch. Unfortunately, the experience has been quite disappointing. Despite investing in marketing, our very first order encountered significant issues, starkly contrasting with another print-on-demand service that successfully delivered five orders in the same timeframe. Our initial order with Printify hasn't even been delivered yet.

What's more, the response from the support team was far from helpful, essentially advising us to delete our account and forget about any upfront payments we had made.

This initial experience for our first customer has been discouraging, and it makes me worry about the potential impact on future customer satisfaction.

Based on my experience, I would caution against using Printify. It feels like a waste of both money and time, especially when there are other print-on-demand services out there that offer much better reliability and customer service.

I hope this helps others make an informed decision.

Doesnt have trash if you make a mistake