Printify: Print on Demand

Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!

ordered 3 shirts so far, all 3 have had quality issues. A terrible experience so far. first one had the print about 4" from where it was supposed to, then they messed up the second one again, and the ink was dull, and the third one arrived with ink smudged / next to the graphic. not sure if it's bad luck or what, but i can't get a break here.

I would rate this zero stars if possible. This is the worst print quality I have ever seen. I've used at least 6 print on demand sites in search of the best quality for my customers. Printify is at the absolute bottom of that list. The print on sweaters is peeling and discolored on arrival. Product has not been washed or worn and is already faded and destroyed. Printify customer service takes days to respond and will not provide any compensation, even after photo evidence is supplied. Use Printful. With Printiful, the exact same files were provided and printed with excellent quality. I'm looking to have to refund at least 10-20 customers out of my own pockets now. DO NOT MAKE MY MISTAKE.

Updated 12/11: Customer service wouldn't budge to help until I posted this review. Then I got a personal call and an offer to help. They reprinted and the new one they sent was worse than the original. Image is completely faded out on a light pink garment. The back is completely faded, yet the front is nice and dark but horribly blurry. Stay away at all costs, the bad prints are clearly not errors, but the norm. I now have multiple garments with errors and customer complaints. Take it from someone who sells 100 or more garments a month, do not use, they will embarrass you and make a bad name for your brand.

Customer service sucks. Once you start having issues with their service, good luck my friend. I had to close my account. I will try printful.

After years, they still do not offer downloadable .csv files for orders and transactions.

I initially set up Printify to see what the quality of work and service was like before I started opening it up to customers.

Firstly when selecting products it is surprisingly limiting as to what products are offered in the UK compared with the US.

The next issue I have is that my test order was apparently shipped after 48 hours (that's fine I don't mind that) however 5 days later I still have not received said item, not even Royal Mail is this slow to deliver! So I thought I know I'll go use the live chat feature on their website to find out what is going on. I wrote a message at 10am complete with the order number. At the top of the live chat, it says "Typically replies within 1 hour" ... 4 hours later and I still have not even had a reply to acknowledge receipt of my query!

Poor Customer service, Poor Delivery SLA's and poor product availability for anyone running a business in the UK.

Do not use if you value any of the above.

Buyer Beware!

Update!
After being promised that they fixed their printing issues, its gotten worse.
4 out of 4 item were printed over multiple times, these guys have ZERO quality control. Im going to Tee Launch and Printful for better service and products.

So we just ordered (Payed for samples, and I'm glad I did before turning over (what looked like among mocks) their products to our customers. First we ordered a zip up hoodie, logo was as cheap and "knock off" looking as you can get. It looks like someone printed it in their car! And that zip up hoodie had a big clump of thread knotted up and stitched into the chest. Cant get it out.
second, we ordered some flip flops as sample (we sell tons of flip flops so this is going to hurt their pocket for sure) and the samples we received had our logo struck twice. THESE GUYS HAVE ZERO QUALITY CONTROL. Be Carful before you let them drop ship garbage to you customers.

and the forms you have to fill out remind me of the 1990's, like really? Cant build in a link within the order?

I used this app with my Shopify store. I received my first order on 1/16/19 and manually fulfilled it from my Shopify store. On 1/22/19 I emailed a screenshot of the order and inquired about shipment. They instantly passed the blame to me. No apologies for the system not syncing properly and no empathy for my customer waiting for her order. Now it's 1/28/19 and still no word on when the order will be fulfilled. My customer requested a refund and issued it right away.

I would NEVER refer this service to anyone, the customer service is awful! I would guess that there products are awful as well. Either way I deleted their product off of my website. I would rate them a "0"

Great app and support, but the quality of prints for apparel is embarrassing. I wouldn't recommend going through the time to build a store and have sub par prints sent to your customers. Received multiple samples and prints were either faded, cracked, or felt like plastic (cheaper print?). Would recommend looking at better suppliers to handle your fulfilment.

What a joke. Misprinted tons of shirts and didn't do a quality check on them, unable to use images that are 11x14 with 300dpi my usual screen printer has no issues with and I had to remove this app from my store because I was losing customers because of printifys mistakes. This app isn't worth the hassle, I started using a different app instead and haven't had any of the same issues.