Printify: Print on Demand

UPDATE** Another order, another issue. This time, the package was never dropped off at UPS. Printify tried to blame me for giving them an address without a APT# saying the package was "Lost" but this delivery was to a house not an apartment, and the UPS tracking confirms they never received it the package in the first place with the message "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package."

They did offer to print and ship the order "Again" but would not approve any expedited shipping. It's been 15 days now since the customer place the order. With how slow the processing time actually is I don't expect this customer to receive their order for another 10+ Days.

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I’ve used Printify on and off over the years, and there are both positives and negatives.

Overall, the products are good quality, and the prints usually turn out well. That said, I’ve encountered a few issues where the work felt sloppy. On the bright side, the design tool is user-friendly, and the mockups look fantastic.

My biggest complaints are about the pricing and shipping. Some items, like postcards, are priced ridiculously high—I suspect it’s to make their “premium” pricing option look like a better deal. Shipping costs can also be inconsistent. For instance, shipping postcards and stickers just don't make sense, but shipping for journals seems more reasonable.

Lastly, turnaround times are longer than advertised. While they often claim 1-2 days, you should realistically expect 4-5 days, and if your order still isn't ready by end of day Friday expect it to go out next week.
It's really hard to advertise a correct processing time for customers so it's best to say 4-5 days in my opinion.

If you spent more time making your site usable for your current customers, you wouldn't need to confuse everyone with all your damn ads blocking up everything on your site.

Printify is a very good platform and I was quite impressed of how easy and "reliable" it was... until international shipping came along. They are the worst at shipping and my order is taking ages to arrive. 1+ month is a delivery time no customer will be happy about.

Good quality productions, greatly misleading "lead times" and poor customer service.

They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee".

Averages don't sway by 10x.

No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that.

Bad customer service from an apparently unreliable company who admittedly provides good quality products.

Too limited items to modify, add more items..

I have needed more steps by step instructions. I have had to consult with "help" and YouTube researching for myself.

good

We used to love Printify but the customer service has gotten so bad. Now, we can't get ahold of anyone for at least a week. The most recent problem we've had is a customer got sent a tee with a design that wasn't in our store (not Printify's fault) but we emailed Printify to get a replacement. We didn't hear back so we continued to send emails for over a week straight without a response. Sadly, we are looking for another provider now.

I decided to give Printify another shot after they (twice) delivered my product to the wrong address last Summer. On top of that, it took them several days to respond to my support requests. But since that was almost a year ago, and they do have a good catalog, I decided to give them another chance.

Unfortunately, not much seems to have changed. Several times over the last few weeks, the app has displayed a message: Printify users are very active right now. We have received your submission and placed you in a queue. In fact, this happened again at 1:30 this afternoon - hardly a peak time for uploading. It's now 11 pm, and none of the products that I uploaded have gone through. If Printify gets overwhelmed with simple uploading, then how do they handle all other aspects of their business? I gave them another chance because everyone makes mistakes, and I hoped that they'd gotten better. Unfortunately, not much seems to have changed.

Absolutely atrocious for anything apparel related. Been trying to use them for the past year and have had issues with over 60% of my orders. Wrong colors, wrong items, delivered with stains, print coming off in the wash, printed sideways, pathetic shipping times, you name it. They’ve even messed up reprints of reprints. No joke. Extremely disappointing. They have been fine for art and mugs though in my experience, which is why I gave them a 2 instead of 1 star. If you’re trying to do apparel steer clear.