Printify: Print on Demand

I am experimenting with Printify as a drop shipper. They are respondent via email within 24 hours. I don't think you can call them. The application seems pretty easy so far. I haven't seen the product quality yet since they are on the way.

user friendly app. it makes my designing very easy and hassle free.

Awesome app, customer support is fast and helps as much they can. Products are great quality. Fast shipping.

Uploading and publishing the product was easier than I expected. I expected it would be very complicated, so I was just practicing listing my first product and all of a sudden it was in my store. I ordered samples, and really like what I received. I am loving it.

The app was not able to transfer, the products I created for so long, from my old store to my 2nd new store. We do not use the old website anymore and I was told I have to wait for a new order to come in on the old website, im order to migrate the products to my new website. No new orders will be coming in because we don't use that website anymore. I'm forced to recreate the products again from scratch. I'll be using a new app.

Too many issues with this app. Firstly, there's often issues with the payment, meaning you cannot go ahead with an order. Secondly, the product templates cannot be downloaded (error message is received). Lastly, Printify replies within a DAY. That's a long time to wait to get help with something. I have really tried to like this app, but it simply doesn't work. I've also found that the products are more expensive with Printify than with similar apps (T-shirts, phone covers).

UPDATED 10/9/23
In response to a dreadful customer service experience our sister company had, we've immediately uninstalled this app and will not jeopardize our customer satisfaction by using this third-party provider that sells fourth-party products. If your store is committed to timely interactions and positive experiences with customers, avoid this app at all costs. Don't be left hanging with angry customers demanding answers while you look foolish because you're waiting for days on end from the Printify support team. Scroll the other review responses from Printify where the company confirms they can't manage all of the messages they get from Shopify merchants.
Only use this app if you want to be left in the dark about your customers' orders and look the fool because you can't give them timely answers and resolutions.

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ORIGINAL:
App is useless, website is useless (copying and pasting directly from the Shopify dashboard it doesn't recognize our store email address so we can't log onto their main site), Twitter "support" has gone nowhere. We have had a customer asking for two days the status of his order and have no answers. He ordered two items. It showed that both fulfillments were requested and that one was in production expected to ship tomorrow. The other was requested but there was no information anywhere except for his actual Shopify order. Tweeted Printify for help almost 24 hours ago (since we can't get into their website) and there is still no answer on the status of this order. It appears that one of the items - the one scheduled to ship tomorrow -- has been cancelled now. We have no idea what's happening with the order and have no information to give to the customer. Maybe this type of customer service is acceptable to Printify -- and based on reviews and social media comments it's clearly not working -- but this level of service doesn't cut it nowadays. Highly recommend using Printify if you want to feel powerless in your customer service delivery and looking like an idiot when you know nothing about their order. This is his first experience with our store and since Monday (today is Wednesday) we haven't been able to answer basic questions like: How long will it take for my order? Reason being: We don't even know if his order has been placed, or in production, or cancelled. Buyer beware.

Fantastic app. the only reason it's not a 5 star review is that there's not a complete user guide (they tell me it's coming), BUT, their faq's are extremely well done and their service is responsive, friendly and thorough. best thing to do to start is REQUEST A DEMO - even though i figured out 90% easily on my own, there were a couple of tips and tricks i learned in the demo that were huge time savers - like how to ensure i'm working with the closest manufacturers... LOVE THESE GUYS! :-)

Love the app. It's easy to set up and create products. Did a test order today and everything went through smoothly. Looking forward to seeing how the print quailty is.

Handige app als je zelf ook een beetje handig bent, want alleen USD en GBP wordt gehanteerd. Maar met andere apps kan je dit makkelijk omzetten naar euro