Printify: Print on Demand

Update 12/2/20: Since my review a few days ago, Sabrina with Printify followed up with me immediately and investigated my concerns/issues in an expedient manner, which I was very pleased with. She promptly addressed my issues and rectified the refund matter in a timely manner. I must say her customer service was outstanding! I am going to give Printify another try because they offer many great products I am in search of to offer to my customers in my store. Once I receive the order I will place soon, my hope is it will exceed my expectations, at which time I will update my review to 5 stars. Original review 11/29/20: I used this app to help with POD when creating products I offer to customers from my store. I am completely disappointed in Printify's refund process. It has been 9 days since requesting a refund and I still have not received it. However, one thing I can commend them on, prompt responses to emails. Backdrop. For the first time, I designed and placed an order for a mask. App says it was a "new" product. It was on hold for two days. The first sign of a potential issue but I wanted to give them a chance. Contacted Printify via email. They were quick to respond. Good. I was told the item was either out of stock or discontinued and they would reach out to the print provider for a resolution. I was hopeful. I really wanted this particular mask. They couldn't get an ETA when it would be back in stock. I ordered a different mask. Mask was beautifully made but was not what I ordered. Far from what the product description described. Emailed (with photos) and requested a refund. Contacted Printify two days later on 11/19/20 to inquire on the status. Told it would take 5-10 days. It's now 9 days and still no refund. Glad this was a sample order and not a customer yet. In my opinion, this would have been a great app for my use if they would not advertise new products that are not available. If it's out of stock with no ETA, it should not be offered period. Printify also needs to really reassess their refund policy. It's unacceptable. I use another POD app I've been using for over 4 yrs and everyting about them meets my expectations. I was really looking for an alternate app to use and thought Printify would be ideal. Sadly I cannot consider the use of this app for my customers because I would not want to place an order and they have to deal with this type of process should the need for a refund arise. If and when Printify gets these two issues resolved, then I may reconsider using the app again. I'll keep checking if anything changes in the near future.

The service is great, and the products are great. The issues I have is that the product design interface is kind of flimsy. I can't click any up and down arrows to precisely move a design on a print area template. They used to have that feature recently, and now it's gone. Secondly, their pricing interface when creating products has changed. Instead of showing everything at once, the price, profit, and profit margin are condensed into a dropdown menu, which is too much back and forth, especially if you have a product with several variants. Third, the design interface has features that disappear, like the click and drag resizing tool and the rotation tool, whenever a design is made larger. Another thing that I would add is that the website in general is very hard to look at because they put very light pale grey text on top of a white background, and very, very white products showing on a white background and I am straining to see stuff on the website. It needs to have more contrast to be able to see things easier. As for order placement I was upset when they could not be able to cancel an order for me when I accidentally selected the wrong size, and I tried to cancel it within one minute of placing it. They told me there was nothing they could do. I said that I would go ahead and accept it and maybe I can have a little something extra anyway. When I received it, it was printed the wrong way, and they gave me a refund. The good things about Printify are it's product choices. Printify has a wide range of products that exceed the product choices of their competitors. If you're looking for a high quality print service to integrate with a Shopify website, Printify is great. As for some of the errors I mentioned earlier, I do hope that they get fixed, as it's making product creation a little difficult.

Overall i'm very satisfied with Printify. I get quality printed products with my designs that I am proud to sell and the shipping is very fast. On the very rare occasion that I needed to get in touch with customer support, I was disappointed with the response time. However, I appreciate the follow up service they provided which shows they care and I sincerely hope they improve on this going forward because everything else is perfect so far.

Easy to use

i think its a great app and tool to create. jump in and start learning how to make your dreams and thoughts come to life.

So far so good... a few clunky things in the design experience but overall great. I've been able to create some amazing products.... Check out what I've been able to do at with Printify at decourcydesign.com for some inspiration if you like...Made my first sales... and am looking forward to more. Cheers, Jennifer

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Quite new to this... customer service is good

Hi I've been getting messages on my Shopify store saying that Printify is no longer supported, and that the developer needs to update the app to keep it running and working properly. When Can Printify update the app?

second update: whatever was going on seems to have been fixed. working great again. Received email from developers after posting review. Who knows! I am sticking with them for now.

update: the product generator is SO buggy. I've wasted countless hours trying to restore products that changed or disappeared entirely. The collections setting is terrible- I am forever resetting how products sort within shopify. Printify overrides EVERYTHING.

One of my samples never arrived, fwiw, although that might be the post office's fault.

I've found another app that offers all the same products as printify and a few others- seriously considering switching.

original review:
Easy to use thus far. I have been approached by other print on demand services before and none had American made products. This one does, and it's interface is way more straightforward, so I chose this one. Fingers crossed I like the samples!