Printify: Print on Demand , 1 998 vurderinger
Added the app and set everything up, even paying the subscription fee for "lower pricing". My first sample order was a nightmare. Multiple emails back and forth but interestingly enough, when my frustration finally told them just to put the order through, I didn't care what it would look like. It ended up being a pretty great shirt! I had to cancel a customer order, as the customer didn't want to wait three weeks for a shirt. (Yes! 3 weeks!) My 2nd sample order (third order) was stuck in production for 15 total days. Again multiple emails sent to their support team, many excuses from delays, reprinting to the whole printing company changing locations (wouldn't they know that ahead of time?) The order has allegedly been sent but I don't have it and tracking still says it's waiting for pick up. Who knows if I will ever see that shirt. If you don't want to be emailing their support team or having your customers wonder where orders are, you should use a different app. Printify is nothing more than a "middle man" directing orders for multiple low cost printing companies.
We are very sorry about delays and the lost order from Dream Junction, but we hope that you have been refunded and you will receive the re-printed samples soon. We hope that once you receive the re-printed samples, you will consider working with us again.
I initially set up Printify to see what the quality of work and service was like before I started opening it up to customers.
Firstly when selecting products it is surprisingly limiting as to what products are offered in the UK compared with the US.
The next issue I have is that my test order was apparently shipped after 48 hours (that's fine I don't mind that) however 5 days later I still have not received said item, not even Royal Mail is this slow to deliver! So I thought I know I'll go use the live chat feature on their website to find out what is going on. I wrote a message at 10am complete with the order number. At the top of the live chat, it says "Typically replies within 1 hour" ... 4 hours later and I still have not even had a reply to acknowledge receipt of my query!
Poor Customer service, Poor Delivery SLA's and poor product availability for anyone running a business in the UK.
Do not use if you value any of the above.
I hate giving bad reviews - but when companies cost us a lot of time and money - other people need to know. We added the app, added the product, and someone immediately bought 48 blankets! Hold on . . . Now the nightmare begins. The blanket total was around $1800. Great! We had already added shipping to our site, so the customer was charged for shipping in their order. BUT . . . PRINTIFY CHARGED US $1700 FOR SHIPPING. I kid you not. Then, when I tried to get a hold of them to find out what the problem was, there is no one to talk to, their chat is worthless, and it takes at least a day for anyone to respond. JOKE. We ended up going to another company and taking a $400 loss. All Printify does is make deals with other companies. You should go to those companies directly and get accurate shipping costs and buy directly from these other companies. We get better prices and better service and accurate shipping - Printify provides none of these things.
We are really sorry to hear about your experience!
Please allow us to investigate on this and reach out to you shortly.
I tried to use this app. I kept getting glitches. Then after I had finally got the products how I wanted and I had filled out my account information I still did not see an easy way to add the products to my store. The prices were higher than described as well. Decided to just use another app. Disappointing.
Not one of the products I wanted to sell would ship to me or the few customers that tried to purchase before I deleted it. I'm in California. It's not like I'm in a remote location. I tried all the variations from all their sellers and NONE worked.
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
This company is not a wholesaler neither a manufacturer. Their price are the retail price proposed by their manufacturers:
What is the point of this bullshit? It is better to find a manufacturer directly and deal with them.
There is no point at working with them. They eat all the margin and gives rocks to you.
For anyone who want to start with POD you should better looking at that kind of solution
and deal with manufacturer in direct with https://sqetch.co/
You will win on the long term
Can't add the app. Frustrating. I like their product selection, but it does me no good if I can't access it.
They offer some great products which you can not find on other PoD services, but the app is the worst I have seen so far.
Publishing products end up numerous times with a "Sorry, we couldn't publish this product, please try again" error and you have to keep re publishing them until it goes away.
It takes longer to publish 1 product then to write a full product description for it.
Once other PoD Services have this products available we will switch.
Sorry to hear about that. Due to high loads of orders being published, it may take longer for them to get published. Nevertheless, we are actively working on that and we hope that in the near future this problem will be solved. We care about you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.