Printify: Print on Demand , 1 998 vurderinger
I am so DONE with Printify. Every time I go to place an order the products are out of stock. My store offers t-shirts ONLY from them. Variants are constantly out of stock for every every single shirt and the order is denied until I have to go fix it manually... They can't plan to keep product in stock??? This is supposed to be print on demand so that I don't have to babysit EVERY SINGLE ORDER. Printify is awful. Support for Printify is EMBARASSINGLY bad. They don't understand issues very well because I believe they hired mostly non-native english speakers that are operating from cut and paste scripts. Instead of fixing issues they tell you to recreate the product all over again using one of the many different confusing print providers that will offer different brand t-shirts with different color options. If you want to offer a consistent base of products in multiple colorways - you are just screwed, but that won't stop them from trying to convince you that their "order routing" feature works. It does not... not even close. Also, the product image thumbnail generator for Printify adds a silly amount of empty space around t-shirt thumbnails making them look ridiculous. They haven't fixed this or offered a solution for years. I have had complaints from customers and even had test orders come with very poor quality due to insufficient ink applied to the shirt and the color matching is a total crapshoot. It depends on the print provider. Not all of Printify's print providers are consistent. Some will do a horrible job matching colors, and others will do a horrible job applying enough ink. Again, when they ask you to recreate a product... You have to redefine every attribute... pricing, titles, description, size chart, it will overwrite your thumbnail images... It is so tedious. Save yourself the hassle! The low prices at Printify are low FOR A REASON.
Save yourself time and effort and just pick a different solution for your print on demand needs. Your time is valuable, and if you go with Printify you will spend hours and hours micromanaging your products because their site doesn't work in a sensible way. I have mentioned these problems to their support team over and over through the course of many years and I have never gotten help that resolved these issues. They don't actually care.
We're sorry to hear about your experience! One of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
terrible service and product. hoping they improve! if so I'll give it another try.
This app is continuing to ruin my business. * 3week + orders backlog. * System duplicating products in orders and charging me (customer support says it's my fault).
* System does not recognize out of stock items. 20+ manufacturers for item, have fun trying one by one hoping they will have it in stock (1 try = 1 day).
* Once system changes manufacturer they will missplace your print without letting you know and send it to customer. Guess what, its your fault too.
* Customer support is worthless and many more... Only way to get help is to leave bad review. Give me dedicated customer support agent so I can fulfill my backlog caused by printify, I will delete this review and move on somewhere else. If not I will update this review everyday so its on top
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
Printify users, be aware if you're dealing with items that take over 30 days to deliver, you may be out of luck if things go sour. This company will lie directly to you and try and get away with it. We have a small store for our gaming community and some people had been waiting for dog tags to arrive (they no longer sell this item, I wonder why...)
These had been ordered in December but due to the shipping crisis and also because the customers are in SEA, it had taken months for things to arrive. Fast forward to today, we had a conversation in our Discord about the items and it had come to my attention that 6 of the buyers had still not received theirs after 5 months. Printify then went on to feed me a story about how they can't follow it up because shipping companies reuse the tracking numbers in that time frame (this is a lie, it takes years for this to happen) and would only offer a refund if it was in the 30-day window. After some complaining, they went on to say they will only offer a refund on two of the items. While this isn't much money, and in the end, I don't care about the money at all, it's the principle of how they handled it and tried to get away with lying to me about how logistics companies quickly reuse tracking numbers. This is apparently the reason why they can't follow this up from their end.
All they had to do, is refund me the small amount, I would have gladly left my subscription intact and it would have been a review about how they handled the situation. I'm not going to pay for items that 100% were never produced or shipped.
I have had multiple issues now with them now due to items being marked as shipped and they hadn't been slow shipping and terrible print quality.
Thank you for your review!
We are very sorry to hear about your experience. This is certainly not the lever of service we intend to provide for our customer. Our team will look into this and reach out to you immediately. We apologize for the inconvenience caused by this matter.
If you care about quality, your brand and reputation then skip these guys. They're a middle man for POD companies and don't give a fck about you or your customers satisfaction.
Like any small business I'm trying to provide the highest quality product for the lowest margin. Their Bella 8001 was/is cheaper by a few dollars than another pod on Shopify so I moved 2 designs to them. The partner I chose was ArtGun. Not just for the price but they could do an outside back label. I had 4 orders, 2 individual, 1 low volume order from the music artist, and one other individual. The first 3 orders, 2 individual, and the volume order for around 12 shirts all came or shipped to the customer with the outside back label printed as an inside label. I had no idea until the artist got their volume order. First, it took 10 business days to print 12 shirts. Another 3-5 days to actually receive the shirts. Needless to say, they were not accurate about their fulfillment time. Contacted Printify, got a sad story that ArtGun was merging with another company, blah, blah, blah, it won't happen again. Plus since it was a "large" order (12 shirts? 2 designs?!) It was harder to fulfill... Are you for real? It should be easier right? Load the graphic, change shirts in the dtg printers..... So it's scripted offshore support... Ok, apologize to artist, no merchandise at their show... When it arrived they d me, all the back labels we're printed on the inside label area. I saw and took photos of all the shirts in person and took it back for an exchange. Contacted Printify, generic support contacted me with send photos, proof etc. Few days goes by, ok they're is a problem with their pod ArtGun. They've been notified will be fixed and will get back to me when I can get reprints. So I contact the 2 previous individual orders, turns out their shirts are not correct either. Let Printify know, etc etc photos, done. 1 month goes by, Printify points the finger to ArtGun, my customers have shirts that are not correct, the artist merchandise still not correct... I think 6 weeks finally ok, ArtGun fixed their problem we're sending reprints.
Check the reprints, Printify reprints the 3 individual orders (I had another individual orders during this waiting period that was printed wrong and had rust and irregular water stains on it). The 2 dark colors are ok. The white shirt still discolored, after they assured me that it was getting extra qc. Then I ask, what about the larger order from the artist and they respond they need proof of the mistake, again! Mind you I sent them the photos from that order as proof of their mistake a month and a half back. They push back with their canned script, now it's October and still the 12 shirts aren't reprinted.
They blame ArtGun, no, it's them, Printify, because they choose to do business with pods that can't even get a back label right. If they do so much volume like they claim, how can I be the only one affected?
This company is dishonest and doesn't care about you, your brand or your customers. I have all emails, photos, and correspondence.
If you have a family reunion, small tee run you wanna do cheap and don't know or care about quality then go ahead and save a buck.
If you are trying to grow a brand, have high quality prints and customer satisfaction, stay away from Printify.
They can point fingers to the pod, but they continue to do business with them because of their character. Your partners reflect you. I should have never ever used them. It's one of the worst experiences since I've started to do my open custom shirts.
I am now truly coming to realize why this is not my main print provider. EVERY single thing that I have tried to have printed comes out extremely late. Customer service is horrible. Mainly as thy just source the jobs to others to actually do the printing. So when there is a problem, they don't know what's going on and the people they have sourced to do it won't get back in touch with them. Plain out terrible! If this is your main, you will lose customers quickly
The print Provider decided to mark the item as shipped just as to not refund the order even though the item wasn't shipped. RUN FROM THIS COMPANY!!!!
We are very sorry for the delays in responses, but our agents have been very busy due to record breaking number of sales. Nevertheless, we want to make things right for you. Therefore, one of our managers will be in touch with you within the next 24 hours.
Great app and support, but the quality of prints for apparel is embarrassing. I wouldn't recommend going through the time to build a store and have sub par prints sent to your customers. Received multiple samples and prints were either faded, cracked, or felt like plastic (cheaper print?). Would recommend looking at better suppliers to handle your fulfilment.
We are sorry to hear that our print quality did not meet your expectations, but we will do everything in our power to make things right. One of our managers will be in touch with you within the next 24 hours. Thank you.
Printify is terrible. Do not use this company if you want to run a successful POD . They have not responded to their mistake on a print job. Ink was on the front of my client’s shirt. Designs fade as well after 1 washing.
We are sorry to hear about the inconvenience created. December is the busiest time of the year, therefore, our support team may not manage to get back to all the merchants on time. Nevertheless, we want to make things right for you, so one of our managers will be in touh with you within the next 24 hours.
When I ordered the printing press, the time was less than 4 days, but in fact it was not more than 10 days. That is cheating customers and it is unacceptable.
We are very sorry for the delays in production, nevertheless, we want to make it up to you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.
App is decent, however the Customer Service is trash. If you ever have and issue or question good luck. Takes at LEAST 24hrs just to get a reply. They don’t even offer a phone number. Just messaging. And responses back and forth can sometimes be more than one day each way.
We are sorry to hear about your experience with us, but we want to tell you that this is the busiest time of the year and our support team may physically not manage to respond to all requests in a timely manner. Nevertheless, we want to make things right; therefore, one of our managers will be in touch with you within the next 24 hours.