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This app has a great range of products and the prices are phenomenal. I'm super satisfied with it so far!
Big thanks for your feedback. We are happy to hear that you like our range of products and prices and w hope to have a long-term collaboration in the future!
so fun and easy love this app so far!
Do not trust the mock up generator it will not accurately create the finish product. Your printing guys will take longer than what quoted to print a shirt.
The quality is hit or miss. With Printify you will just piss off your customers, have to issue refunds to them, loose money, loose your reputation it is just not worth doing business with them. Fool me once shame on you fool me twice shame on me but we will never do business with printify again
We are very sorry for the inconvenience created. However, we want to make things right for you. That is why one of our managers will reach out to you within the next 24 hours. Thank you!
I only started working with Printify for 2-3 weeks now and there were quite of bit of 3rd party manufacturing mistakes and issues and problems with customer service. I had 4 issues total with my products (all different). The customer service reps: Hong and Jaylyn were trying to evade helping me with getting a refund (it was hard for no reason) and blame me for the poor quality printed work that was provided to me from Printify's 3rd party manufacturer by stating that it's printed the same as my original piece and that my images were not enough to prove the poor quality even though they were...I can clearly see the difference and I received my fine art print warped and blurry and discolored. It was not at all accurate to my original art piece I created.
I was attempting to get a refund and finally Jaylyn did provide that but stated it was a one-time thing because my images were not good enough to their standards to prove what I was stating was true or not. I have no reason to lie. If I liked the print, I wouldn't have reached out at all...
BTW the company I used for the fine art prints with Printify was Prodigi, not recommended at all. The fine art print also has a black rectangle on the image's border which makes it look unprofessional.
The customer service was helpful in one way when I got the other items reprinted but with the refund, it's a lot harder for some reason. I felt I wasn't treated well by the customer service staff as they would copy and paste the same things they've said to me before and send it again and they would just end the chat when I wasn't done with my questions. I am thinking of switching more of my products to Printful or something else as I only started with Printify and they have shown me what it's like to work with them. It's not good.
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* There is an update to my review * Cameron, one of the customer service representatives reached out to me to make things right. And she did! She went above and beyond, which is something I am used to with Shopify! Which is why I decided to work with Prinitify in the first place. Shopify has always been great with customer service and I appreciate them for being so kind and helpful.
Cameron took the time to listen to me, read what I actually wrote to her, and was very compassionate about the situation. I hope that Printify's customer service can continuously be helpful in this manner.
Thanks again Cameron Wilson for being so helpful and kind :)
We sincerely apologize for the negative experience you had with Printify. It is not the level of service we strive to provide to our valued customers. We have thoroughly looked into your concerns and identified that one of the items in question was printed based on the design you uploaded or that there was a lack of clear photographic evidence to proceed with a swift resolution.
At Printify, our support team is dedicated to assisting our merchants in understanding any print issues they may encounter. We aim to guide you on how to enhance your designs to avoid future problems. As a business, we heavily rely on photographic evidence as we need to submit reprints and refund requests to our print providers for approval. Therefore, it is crucial to accurately identify any print issues and have clear evidence to rectify them and prevent recurring problems.
Regarding the one-time courtesy provided, it was meant to allow you to update the design if necessary and order a sample to evaluate the quality once again. However, we acknowledge that this step should not have taken up too much of your time, and we apologize for any inconvenience caused.
At Printify, we greatly value our relationship with our customers and continually strive to offer the best possible service. While we take responsibility for defective items, we kindly request that you provide clear photos or videos of the item when requesting a refund or reprint. This enables us to swiftly and effectively provide a solution. Additionally, we encourage our merchants to reach out to our support team if they have any doubts about their designs, as we are here to analyze and advise on how to improve them if necessary.
We are pleased to see that your concerns were addressed by our support team, resulting in a refund for the mentioned item. Once again, we deeply apologize for any inconvenience caused and sincerely hope to provide you with a better experience in the future.
The support is really great. They've made some awesome user friendly updates too. I'm very impressed with the latest changes.
Hello,
Thank you very much for your feedback. We are constantly trying to improve and make things better for our customers. Therefore, one of our managers will get in touch with you soon to find out in more detail about what we can do better for you.
Very happy, very supportive and dedicated Team! T-Shirt arrived on time, the print is well done. Thank you Printify!
We are glad to hear that you have been having a positive time with our services and we hope to have a long-term collaboration with you. We are happy to be providing services that help you grow your business.
Great service. Ordered bulk order and they made job so easy! Customer service was amazing!
anytime i need help or have questions about anything you’re always right there to help out. couldn’t asked for a better service. easy 5 star experience .
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!
love it easy to use and fast upload thanks a million
Printify is very good, they have a lot of great products and they do a good job printing them. I think though that they should require their printing partners to be more fair with the shipping costs. When they require fair shipping prices from their print providers such as MWW then they will earn my 5th star. Recently they also got rid of all the jewelry and I had the stuff in my shop but no notifications about it at all. So to recap good but not anywhere near amazing. I personally believe that over charging for shipping in order to gouge the people selling your product is a bad way to do business. So thank you for the reply and I look forward to seeing actual results.
We truly appreciate your feedback. We are already working on improving the shipping costs and we hope that in the near future that costs will be lowered for some specific items. We will also take into consideration your feedback regarding notification when an item is discontinued and next time we will try to communicate it better. Best of luck with your sales and if you need any help, do not hesitate to contact us anytime.