Printify: Print on Demand

As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.

As a newbie seller and shop builder, Printify makes it easy to work with them thanks to having great integrations. They also have in-app API tools for Shopify, which makes it game-changing-ly easy to add products to my shop. Vulnerable Targets donates 50% of every sale to animal conservation nonprofits and getting our products posted and online fast makes us a much better business.

Terrible, terrible customer service! I created a few products, and ordered one as a sample to check quality. It has been a MONTH and it hasn't arrived. I've emailed customer service twice, the first time a week ago and nobody has responded. I do not do business that way, expect to be able to provide my customers great service and this company is not even doing that with their retailers!

Greät update, plenty of products. Easy to design items and publish to store.

A complete mess! We placed an order 18 days ago and it has still not been delivered to the customer. They kept the printed product for a week before sending it to the postal company, which meant another 7 days delay for our customer on top of an already long processing time! Will not use them again.

Over 100 of our orders will be fulfilled in 12-29 business days (it changed from 10-18 business days over night) but 99% of them we can't cancel because after 1-2 days the status switches from "unfulfilled to "in progress". This is terrible, even Printful gave us more days to cancel our orders. My customers are starting to complain and if we get too many refund requests Paypal will close our account, then we can close our business. I understand you are impacted by covid-19 but you just can't force the shop owner after two days to wait for another 29 business days without the option to cancel. This is like a trap or something. Printify replied to my email saying they could possibly cancel these orders, I replied "go ahead" but they haven't replied back for the past 2 days again and now it's weekend... (no phone number, no chat option, only email) nope, seems like they only care about their own gains! Don't get fooled by the message below from "developer", no manager got in touch with me like they say.

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Everything is great but most of the items are too expensive. Would love to do business if sweatshirts were cheaper to produce.

Over all very good, has good pricing and product selection.

BUT TERRIBLE CUSTOMER SUPPORT. ONLY SUPPORT BY EMAIL. THIS COMPANY REALLY NEEDS TO RETHINK THEIR SUPPORT MODEL WHEN THEIR APP BREAKS.

I am on my 10th Misprint in a month out of approx. 20 t-shirts. Vendors are hit or miss. Some do good work others poor work. You pay the price finding out. They do not have a handle on their business. All vendors should do QC on items going out the door. if you can not make a professional product then stop selling defective products. There is no excuse.