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Within the first test run of hoodies one did not show up, after 6 weeks. They only offered a refund with a large amount of back and forth and refused to reprint the hoodie which shows a huge lack of concern for customer experience. We will not be ordering our bulk of hoodies through this anymore, due to the fact that it is unreliable.
Thank you for your feedback, and we apologize for the inconvenience you experienced with the missing hoodie. 🙏🏼 We understand your frustration and are sorry to hear that the resolution process did not meet your expectations. We truly value your satisfaction and want to make things right. We would like to investigate this further and find a suitable solution for you. Please expect our team to reach out to you shortly to discuss the issue and work towards resolving it. Your feedback is important to us, and we appreciate the opportunity to improve our services. Thank you for bringing this to our attention, and we hope to regain your trust in the future.
Very nice app. However, be aware that if you create 'too many' products, only a portion off them will be visible to edit on the app. Also, make sure you change the "collection" settings at the bottom of each product creation/mock generator page so that your items will not be grouped in collections.
LOVELY AWESOME
clean simple to use and a friendly system to interact with
Printify is easy to use and they deliver EXACTLY what I'm expecting.
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The Printify team was doing well before the pandemic but since the start it has been a struggle.
Over the last week I've issued five emails for one support request with no response at all from Printify - I have over 300 orders sitting waiting for processing.
I would highly recommend going with another vendor in the short term until they can get their customer service in order.
Hello,
We terribly sorry for the delay in our response time. Our customer support team has been overwhelmed with requests, but we are actively working on fixing the issue and we hope that our response times will get back to normal in the near future. We have issued a refund for the missing stickers from your order and apologise for the inconvenience.
I studied some Print of Demand apps, Printify app I liked more and I chose it for my new store. It's hard to launch a new store during such a period, but it's the best way to see how the Printify team works in such conditions, when every order may take their attention. I'm completely satisfied with their support, it's always very helpful, I was in contact with many employees already and they do their best to solve the troubles and questions.
The app itself is made brilliant, it's the best solution I've ever seen. The interface is clear and very convenient to use. I don't plan to find something else )
P.S. The price is also ok!
Thank you very much for your review. We are very glad to hear that you are satisfied with our support team and and out platform as such. In case you need any assistance, do not hesitate to reach out to us at merchantsupport@printify.com anytime!
So happy with Printify. The quality of the Bella+Canvas products is great, turn around time is fantastic, and support is right there if you have any issues. Overall an easy 5 stars from us.
Big thanks for your kind words! We are working hard to keep our customers happy, so it always feels amazing to see a positive reflection of our work! Cheers
As far as the Products and Pricing Printify is one of the best POD's around. But as far as their Support Staff for getting assistance with questions and or trouble shooting there support team is useless. The majority of them don't even now how their own app works, and for the most part all you get sent is "Scripted" responses or "Help Articles". They are actually useless for the most part and a waste of your valuable time! They are real quick to point the fingers at other platforms for the issues including shipping delays, they point the finger at the print provider or UPS and or USPS instead of doing the research on their end and find the cause and most important a resolution. So the two star rating is for the Support Department, If I could rate the product and pricing it would be a Five Star Rating. So in conclusion it is in my opinion, the effort and the standards the company puts forward on products, printing and pricing, the same standards should apply to the Customer Support Department, it needs allot of work, training and restructuring.
Thank you for your feedback, and we're sorry to hear about your experience with our Support team!
One of our managers will be reaching out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
Product quality and printing is great my go to.