Printify: Print on Demand

Within the first test run of hoodies one did not show up, after 6 weeks. They only offered a refund with a large amount of back and forth and refused to reprint the hoodie which shows a huge lack of concern for customer experience. We will not be ordering our bulk of hoodies through this anymore, due to the fact that it is unreliable.

Over 100 of our orders will be fulfilled in 12-29 business days (it changed from 10-18 business days over night) but 99% of them we can't cancel because after 1-2 days the status switches from "unfulfilled to "in progress". This is terrible, even Printful gave us more days to cancel our orders. My customers are starting to complain and if we get too many refund requests Paypal will close our account, then we can close our business. I understand you are impacted by covid-19 but you just can't force the shop owner after two days to wait for another 29 business days without the option to cancel. This is like a trap or something. Printify replied to my email saying they could possibly cancel these orders, I replied "go ahead" but they haven't replied back for the past 2 days again and now it's weekend... (no phone number, no chat option, only email) nope, seems like they only care about their own gains! Don't get fooled by the message below from "developer", no manager got in touch with me like they say.

Everything is great but most of the items are too expensive. Would love to do business if sweatshirts were cheaper to produce.

quality was bad. you scaled down a print between small and medium over an inch and a half, from 7" to 5.5", that is more than a 20%. then tell me its correct and wont refund the price. Also, items were not packaged individually and I never got an answer why.

Over all very good, has good pricing and product selection.

BUT TERRIBLE CUSTOMER SUPPORT. ONLY SUPPORT BY EMAIL. THIS COMPANY REALLY NEEDS TO RETHINK THEIR SUPPORT MODEL WHEN THEIR APP BREAKS.

I am on my 10th Misprint in a month out of approx. 20 t-shirts. Vendors are hit or miss. Some do good work others poor work. You pay the price finding out. They do not have a handle on their business. All vendors should do QC on items going out the door. if you can not make a professional product then stop selling defective products. There is no excuse.

I'm using a different POD on my first site, this time, I tried using Printify just to get how they do.
First, I don't like their customer service. I have tried submitting issues to them 3 times without any reply. My order was placed 1 week and yet, it has not been shipped to the client. I just need to know their TAT so I could message my customer in advance.
Second, I received a feedback from my first customer that the shirt had pale prints.
I'm taking my business to another supplier. Costly, but reliable.
Nothing compares to reduced headache and satisfied customers.

I used this app with my Shopify store. I received my first order on 1/16/19 and manually fulfilled it from my Shopify store. On 1/22/19 I emailed a screenshot of the order and inquired about shipment. They instantly passed the blame to me. No apologies for the system not syncing properly and no empathy for my customer waiting for her order. Now it's 1/28/19 and still no word on when the order will be fulfilled. My customer requested a refund and issued it right away.

I would NEVER refer this service to anyone, the customer service is awful! I would guess that there products are awful as well. Either way I deleted their product off of my website. I would rate them a "0"

It is not the best user interface and it is confusing to have to sync its products. I think this is very time consuming. I am in Europe and have my customer group there and my customers are not happy when they order a T-shirt and it goes about 30 days before they get it, even though I have designed a T-shirt in the EU.
But they are good at answering and helping.

Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers.

If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!!

This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again?

2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue.

I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.