Printify: Print on Demand

I’ve been testing out Printify for a little while—overall, it’s okay. The product options are great, but I do wish the dashboard was a bit more intuitive. Took me longer than expected to figure out where things are and how to get set up. Not a dealbreaker, but it could definitely be smoother.

Good quality productions, greatly misleading "lead times" and poor customer service.

They have a product that I source (a blanket) and they advertise an "average production time" of 1.4 days and 2-5 business days for shipping. I based our Mothers Day sale off of what they advertise.... suddenly that 1.4 days production time turned to 11 or 12 days after my orders were placed. They even had the nerve to say "it's just an average, not a guarantee".

Averages don't sway by 10x.

No offer to help at all. I asked for a partial refund (since I'm going to need to refund my customers) and they declined to even offer that.

Bad customer service from an apparently unreliable company who admittedly provides good quality products.

UPDATE** Another order, another issue. This time, the package was never dropped off at UPS. Printify tried to blame me for giving them an address without a APT# saying the package was "Lost" but this delivery was to a house not an apartment, and the UPS tracking confirms they never received it the package in the first place with the message "UPS doesn’t have possession of the package yet. Estimated delivery date will be available as soon as we get the package."

They did offer to print and ship the order "Again" but would not approve any expedited shipping. It's been 15 days now since the customer place the order. With how slow the processing time actually is I don't expect this customer to receive their order for another 10+ Days.

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I’ve used Printify on and off over the years, and there are both positives and negatives.

Overall, the products are good quality, and the prints usually turn out well. That said, I’ve encountered a few issues where the work felt sloppy. On the bright side, the design tool is user-friendly, and the mockups look fantastic.

My biggest complaints are about the pricing and shipping. Some items, like postcards, are priced ridiculously high—I suspect it’s to make their “premium” pricing option look like a better deal. Shipping costs can also be inconsistent. For instance, shipping postcards and stickers just don't make sense, but shipping for journals seems more reasonable.

Lastly, turnaround times are longer than advertised. While they often claim 1-2 days, you should realistically expect 4-5 days, and if your order still isn't ready by end of day Friday expect it to go out next week.
It's really hard to advertise a correct processing time for customers so it's best to say 4-5 days in my opinion.

Printify is a very good platform and I was quite impressed of how easy and "reliable" it was... until international shipping came along. They are the worst at shipping and my order is taking ages to arrive. 1+ month is a delivery time no customer will be happy about.

I have been using Printify for about 3 years now. Usually it is pretty good but when you have problems with the vendors printify is not supportive. I have had several coffee mugs and ceramic ornaments arrive broken due to poor packaging. I have had notebooks arrives water damaged because of poor packaging. Clothing will very poor quality printing. Hats with poor quality embroidery. And orders that take a month to get to the customer. When I go through the complaint process with in Shopify my request has almost always been turned down. They make the complaint process very difficult. They ask for a ridiculous amount of photos. And then they always come up with some reason to turn down my complaint. So I end up replacing my customers item out of my own pocket - almost every time. I would recommend people to try Printful or Printed Mint instead.

My main product I sell is the clock, which the quality seems to have went down because I unfortunately now it seems some are breaking after two months and it was not like that before, so I am having to pay to replace them to not get bad reviews because of the quality issues. Unfortunately after 3 years using printify I will be looking for an alternative company.

This app has been giving me issues since I installed it. It is an awesome concept that poorly executed. There's zero notifications from the app when orders are going to no longer be fulfilled.
After one of their print providers was removed, I still had designs combinations that were purchased and only filled with this provider. ZERO notifications from Printify on this, so I had orders sitting in queue that were never going to be fulfilled or synced. I had to refund several orders because of this.
Not happy so far...

The only reason they are getting two stars instead of one is because I have actually received some awesome prints from the third party print houses that they contract but their customer service is very slow and they request the same information over and over again even after you've provided it, I assume in hopes that you forget about it. Lost a good customer in me over something that could have just been resolved with an apology and a replacement sample of the correct size without white ink smeared on it.

I thought this would be a cool app. The first couple of orders were ok but they last one was terrible. I took months to get my shirts. When they arrived they arrived in different shipments at different times... like 5 shirts one time and then another 3 a week later. After one washing all of the printing peeled off. Terrible. Deleted from my store.

Printify offers an easy to use platform and a range of print on demand companies to select from and I have enjoyed creating on the site... However...they cannot guarantee products will arrive to the customer which is a big problem. I have recently had one customer wait three months for a product and still yet to receive it. There were no shipping updates on the website that indicated any delivery issues and the only solution was to offer a resend still with no guarantees or alternatively a refund. Obviously my customer will not shop with me anymore. I understand COVID plays havoc with logistics, but other print on demand companies are navigating this situation better. I would suggest Printify focus on making sure their partner's supply chain is working from beginning to end before offering the service instead of passing blame to the delivery company.