Avaliações (7 223)

Avaliação geral
4,8
Pontuação por nível de classificação
  • 83% das classificações são de 5 estrelas
  • 11% das classificações são de 4 estrelas
  • 2% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 3% das classificações são de 1 estrelas
Editado a 5 de janeiro de 2021

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made).
-We have since removed all of our PRINTIFY supplied items on our site, and are actively looking for new suppliers.
-We will not be amending our review from 1 star -- because we received numerous 1 star reviews from our customers about their purchases -- which of course affects our reputation with future customers. ----
Since PRINTIFY does read these reviews, our suggestion would be: find more reliable suppliers, and work on the quality of your products, but also your customer service and customer interface on your site, so problem solving isn't so difficult. If i could give them a negative star review, I would. Over the past year or so, we've had problems with 1 of every 2 orders placed with them. We even upgraded to Printify Premium a few months back to see if that helped... and the customer service actually got worse. ++Shipped partial orders, and claimed they were complete (check)
++Misleading product descriptions (check)
++Poor quality products/printing- totes & pouches (check)
++Shipment labels generated (to stay within stated printing timelines), but products were not handed over to shipping carries for DAYS (check)
++Average time to get a reply from Customer service (2-3 days). I've emailed them so many times, I feel i know each of the staff... Otto is the most responsive, he replies 24 hours later typically. Excuses and lies - an "passing the buck" to their providers seems standard. Final straw, after days of waiting for a problem ticket reply, was is getting an email saying that the TRACKING system from USPS is not accurate, but the 'items' are their way and they're "sorry for any inconvenience." Sorry doesn't cut it, and neither does blaming COVID for delays, its been 9 months, and we're all dealing with covid with our own businesses, which is why its important to be transparent with your customers and provide accurate and honest timelines and details, so everyone knows exactly what to expect. Do yourself a favor, (and avoid 1 star reviews from your customers for you, as well)... find a different company for POD.

Hayden Harlow
Estados Unidos
Over 4 years usando a aplicação
Questão respondida por Printify 13 de dezembro de 2020

One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!

19 de novembro de 2020

This provider lacks customer service which makes it a POD to be cautious while using. There is no accountability from their partners and expect to eat costs when their partners fail to deliver. It is unfortunate because this has potential to be a solid POD service if they can learn to meet customer service needs and respond timely to issues as they arise like their competitors. There are other options in this space that better suit my needs.

HelenofThreads
Estados Unidos
Over 4 years usando a aplicação
Questão respondida por Printify 20 de novembro de 2020

Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.

Editado a 9 de julho de 2018

The absolute worst customer service. Absolutely infuriating. You will lose time and money using this app. Don't make the same mistake we did.

Also, if you choose ArtGun as your shipping provider, expect it to take 2 weeks for them to deliver 1 shirt and half the time it'll come wrong or with stains on it.

Thessalonike
Estados Unidos
Over 4 years usando a aplicação
10 de março de 2016

this was a great app if there is no errors. I am following this app from last 5-6 months and contacted the support many times but there is lot of errors.

1) not working on google chrome perfectly
2) even if we use the "Save preferences" option the description and prices reset to default
3) the product description rich text editor is not working correctly

Posterbucket
Índia
Over 4 years usando a aplicação
29 de abril de 2022

Before the holiday season, I had a mostly positive experience with Printify. However, during the 2021 BFCM and holiday season, I had an abysmally horrible experience. I had around 200 hundred sweatshirt orders that said they had been marked "shipped" from the print provider. I assumed that to be the case. Then I began getting emails daily from customers saying they had been waiting for their orders for weeks, and there were no tracking updates since the initial scan. I reached out to Printify, and at first they were helpful in setting up replacement orders and deeming packages lost in transit after 7 days. However, by mid-December, I was receiving around 25 emails per day from customers that they were not receiving orders and didn't have tracking updates. It was very clear this was a bigger issue and that something was going on with this print provider - it seemed they were printing labels, marking them shipped, and then just not shipping products, for whatever reason. I reached out via the customer service chat, but they continued to make me submit an issue for every order individually, rather than acknowledging something was going on here. I compiled a list of around 200 orders that were "lost in transit" and sent to their customer service team, hoping this would reach someone higher up, or directly to the print provider. However, they continually passed me off to different customer service agents, acting as if each order was an isolated incident, and made me submit around 200 individual issues for orders lost. The nail in the coffin for me was when in the middle of all of this, they changed their policy on deeming packages lost to be 14 BUSINESS days after the last tracking update. So, I had to tell my customers they had to wait almost 3 weeks, during the HOLIDAYS, before I could reship their package. Most customers did not receive their orders in time for Christmas, even when they were well within the holiday cutoff date, and some even accused me of lying about shipping packages since they received no updates after the label was created. Printify did absolutely nothing to make this right, and never gave me insight into what happened. Months later, I received an email from the owner of the print provider that I had issues with, apologizing for the disaster and asking if he could do anything to make it right. I assume they reached out after noticing the drop in sales after I stopped using them (and never will again). Would have been great to be in touch with them when this was all happening, since they were clearly aware it was happening. Overall, a horrible experience, and Printify never made an attempt to make it right.

3 Kinds Co.
Estados Unidos
Almost 4 years usando a aplicação
Questão respondida por Printify 29 de abril de 2022

Thank you for sharing your experience. We're sorry to hear that it hasn't been the most positive, but we certainly hope to improve it moving forward!

End of the year holidays is the busiest season, and we're sorry to hear that fulfilment issues put an extra strain on your business during said time. It is our goal to provide reliable production and delivery to our merchants all year round.

Our team is looking into the situation and will contact you regarding this shortly.

Editado a 30 de dezembro de 2020

The WORST print provider ever. They have not shipped out orders from November. Their customer support team does not know what they are doing. They just send some auto-response and they charge for the service they cannot do properly. I'm working with Printify from the beginning, they were good until 2 years ago. Now they are the worst POD.

Amztee
Canadá
Almost 4 years usando a aplicação
13 de setembro de 2019

I've used this service several times now, various months apart with hopes that it would be better service but no luck. Orders stay 'in production' for up to 2 weeks, causing late orders and upset customers. The 'average order processing' for the specific printers says 2.86 days and 2.54 days but are obviously incorrect.

How can anyone run a successful business when there is no guaranteed processing time for their orders? I currently still have two orders that were sent to production on Sept 3, and today is the 13th and they have yet to ship, and the customers are understandably upset. (I had multiple other orders marked shipped after a week, 10 days, etc.) Other Shopify DTG printing services offer a fairly reliable 4-5 business day turnaround time.

So frustrated and disappointed.

Smoochies
Estados Unidos
Almost 4 years usando a aplicação
Questão respondida por Printify 13 de setembro de 2019

We are very sorry to hear about your experience with us, but our team is already on this case and we will do everything we can to make things right for you. We will get back to you within the next 24 hours. Thank you for your patience!

7 de fevereiro de 2022

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.

Collage and Wood
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Printify 8 de fevereiro de 2022

We're very sorry to hear about your experience! I'd like to assure you that we never charge our merchants if the issue has been on our or our Print Provider's side, the replacement that was issued was free of charge.
At Printify we offer merchant support 24/7, therefore, to be able to answer any concerns quickly a change of agent can happen and we’re sorry to hear that this was an issue. Our team not only handles the merchant's inquiries, but also the communication with the Print Providers, so, unfortunately, it is not possible for merchants to contact the Print Provider directly. 
One of our managers has reached out to you regarding the order issues mentioned in your review. We truly hope that we'll be able to remedy the situation!

Editado a 12 de junho de 2020

What used to be one of my favorite POD apps on Shopify can no longer deliver. Orders are held in production for 2 weeks plus, when orders are fulfilled they are shipped blank. When questioned about my order time it took customer service 3 days to return my email. I can no longer trust that I will be receiving a quality product in a short amount of time. This all started well before COVID. Moving on.

The Art Of Nan Coffey
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Printify 15 de junho de 2020

We are sorry for the inconveniences created. Some of our print providers are still experiencing fulfilment delays, but we are working hard on reducing them as much as possible. We want to make this right for you, therefore, one of our managers will be in touch with you within the next 24 hours.

16 de junho de 2021

Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...

CaliGreenGold
Estados Unidos
Over 3 years usando a aplicação
Questão respondida por Printify 19 de junho de 2021

We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!