Printify: Print on Demand , 1 927 recensioner

UPDATE: Things have changed since this last update. It's MUCH easier to use. Seems to have more products. Im still unclear on the pricing. Below Printiy states, "You'll only pay for the products being ordered, and their shipping costs." Still unclear on that statement. Does that mean I'll only pay for the product (1) being ordered? In other words, I pay per item? Or I pay the full amount when I make my first sale? And is the shipping costs added to the sale price? I've sent an email and tried contacting a rep for this info. I haven't made a sale yet So TIME WILL TELL. An email from a real person explaining would be great. -5 are you kidding just to try the "New Rules" are I have to sign up and pay 299.00? Hardly. I already pay Plenty to Shopify. What the actual Heck. This service of Shopify is getting worse and worse. NEWBIES BEST ADVICE READ ALL THE REVIEWS if you have to pay to try DONT DO IT there are plenty of places shop around

BEWARE: The Worst Print On Demand Company EVER Seriously I am shocked how disappointing and unprofessional Printify has been. They have completely abandoned sellers. I have orders from end of November not yet shipped. Printify has left us sellers hanging. I sell on Etsy and have MANY rightfully angry customers. Printify started slowing down in early Dec and instead of being upfront with their delays, like other POD companies have been, they made minimal announcements and have not been real with us once. They just keep selling false promises and moving deadlines further and further back. I have been telling customers on Etsy their orders will ship day now because printify's lack of clear communication and false promises. 'any day now' 'holiday arrival' Absolute junk customer service. They barely reply and when they do it's a stock reply that doesn't address your question, sending you in circles. Their customer service is straight up useless and endless hoops It's now been a month and my customers are justified in being pissed at me for dragging them along for a full month. They are at a point where they can't even order or shop for new gifts because they have been waiting on Printify to come through, which Printify falsely led us to believe. And to make matters worse, Printify will not allow us to cancel orders nearly a month delayed, forcing us to continue to jerk our customers along or eat the costs. The samples I have ordered are unsellable. Sloppy application, the ink colors are sloppy, super pixelated print quality. Zero quality control. There has been zero accountability from Printify.

UPDATE: After posting this review, a customer service supervisor reached out, and has repeatedly asked for us to update/change our review. So here goes: -Printify did refund our problem orders placed with them in November after a lengthy email exchange (thanks, because we did refund all of the purchases our customers made).
-We have since removed all of our PRINTIFY supplied items on our site, and are actively looking for new suppliers.
-We will not be amending our review from 1 star -- because we received numerous 1 star reviews from our customers about their purchases -- which of course affects our reputation with future customers. ----
Since PRINTIFY does read these reviews, our suggestion would be: find more reliable suppliers, and work on the quality of your products, but also your customer service and customer interface on your site, so problem solving isn't so difficult. If i could give them a negative star review, I would. Over the past year or so, we've had problems with 1 of every 2 orders placed with them. We even upgraded to Printify Premium a few months back to see if that helped... and the customer service actually got worse. ++Shipped partial orders, and claimed they were complete (check)
++Misleading product descriptions (check)
++Poor quality products/printing- totes & pouches (check)
++Shipment labels generated (to stay within stated printing timelines), but products were not handed over to shipping carries for DAYS (check)
++Average time to get a reply from Customer service (2-3 days). I've emailed them so many times, I feel i know each of the staff... Otto is the most responsive, he replies 24 hours later typically. Excuses and lies - an "passing the buck" to their providers seems standard. Final straw, after days of waiting for a problem ticket reply, was is getting an email saying that the TRACKING system from USPS is not accurate, but the 'items' are their way and they're "sorry for any inconvenience." Sorry doesn't cut it, and neither does blaming COVID for delays, its been 9 months, and we're all dealing with covid with our own businesses, which is why its important to be transparent with your customers and provide accurate and honest timelines and details, so everyone knows exactly what to expect. Do yourself a favor, (and avoid 1 star reviews from your customers for you, as well)... find a different company for POD.

Re:Support, forget it. Well the shipping zones didn't work right, not saying I didn't do something wrong. I contacted their support and the "live" chat says, usually responds within a few hours, ok, let me try anyway. So I reach support by waiting 3.5 hours, explain the problem in detail and they give me a standard setup FAQ. I tell them those steps don't work, wait 15 minutes for them to see this message and 10 more for them respond. They send me another article, I walk through it and tell them it's all done, it takes them 15 minutes to see that message and 10 to respond with a walk through video that is 3 years out of date on the interfaces. I tell them I did the steps in that video anyway by poking around. I am now at almost 5 hours, waiting for them to read my message. I totally expect they will tell me to read something else without reading all the words I wrote. If you think you might EVER need vendor support, do not install this app. I'm still waiting.

This provider lacks customer service which makes it a POD to be cautious while using. There is no accountability from their partners and expect to eat costs when their partners fail to deliver. It is unfortunate because this has potential to be a solid POD service if they can learn to meet customer service needs and respond timely to issues as they arise like their competitors. There are other options in this space that better suit my needs.

Not one of the products I wanted to sell would ship to me or the few customers that tried to purchase before I deleted it. I'm in California. It's not like I'm in a remote location. I tried all the variations from all their sellers and NONE worked.

They were great when we started in March 2020. However, since about August the customer service has been terrible. Issues with deleting items from our store, or even navigating through the store go unresolved for weeks on end, with responses that never go beyond 'our tech team is working on it' and no idea of a resolution date. Abandoning trying to get this resolved today, and terminating our account and finding a different dropshipper. Update - Dec 10, 2020: It took 8 weeks to resolve the issue, and was only done when I submitted this review. However, we are still having issues - today I cannot see my store at all, and there is no option to contact Printify support - that has disappeared. The only thing I can do is see help articles, which do not help with this issue I am having.

I've ordered samples and got scammed by the delivery service. It arrived at the parcel which is located 2 hours drive from me. They never delivered the package but they lied about that they've tried to send it (I was home the entire day they said they delivered it). I'm not going to drive 2 hours because the delivery company doesn't do its job!!! Printify support is super slow in replying to my issue didn't even help me at all. NO REFUNDS! They didn't even try to contact the delivery to help and just tell me to drive there and get it. PS: The delivery service they use is not reachable through phone (very sketchy!)

if i could give this company negative stars i would. Absolute worst POD provider. No support whatsoever, no protection for buyers, monthy fee is a sham as we were suppose to receive discounted shipping rates however they increased 20% , 10 items still in transit after 6 weeks, 2 still in transit 60 days after being sent.. DO NOT USE THIS COMPANY UPDATE: i believe you do charge for your services by way of premium subscription..... Nevertheless I look forward to hearing from someone

This app is continuing to ruin my business. * 3week + orders backlog. * System duplicating products in orders and charging me (customer support says it's my fault).
* System does not recognize out of stock items. 20+ manufacturers for item, have fun trying one by one hoping they will have it in stock (1 try = 1 day).
* Once system changes manufacturer they will missplace your print without letting you know and send it to customer. Guess what, its your fault too.
* Customer support is worthless and many more... Only way to get help is to leave bad review. Give me dedicated customer support agent so I can fulfill my backlog caused by printify, I will delete this review and move on somewhere else. If not I will update this review everyday so its on top