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If there is a "potential" problem with the order Printify customer service is useless.
I am a premium member. I know what the average printing time and fulfillment time per printer should be.
Sometimes orders are marked as pending, way beyond when they should have been fulfilled/shipped. That indicates a problem.
Printify, does not have a direct phone line to the printeres on their platform to find out what the problem is. Apparently they email the printer and tell us to wait for a few days until we, maybe get an answer.
That is unacceptable. When an Etsy customer is expecting the product to be shipped and its way beyond the ship date, Printify should have a direct phone/chat line to any printer they use, around the world, to find out what the problem is, and when the ETA of the product is to be shipped. I can then go back to my Etsy or Shopify customer and explain, diffuse the situation and if needed adjust the shipping time.
This for me would be a reason to deal directly with printers instead of with Printify (an Aggregator). If they fix this and tweak some things in the Product mockup area they would get a 5 Star review! Btw, for me they are still one of the best POD Print Aggregators out there, but I look forward to improvements!
This is not the experience we want for you 💜!
Delays and limited visibility can make it harder to manage your customers, especially when timing matters. We’re continuously working on improving communication and transparency with our print providers, and your feedback here is really valuable.
Please reach out to our support team so we can take a closer look at your orders and assist further 🙏.
Print/Embroidery consistency and quality is hit or miss.
Thanks for your feedback. We're sorry to hear this. Please reach out to our Support team so we can look into it 🙏.
Making product color changes is buggy!
Thanks for your feedback, and we're sorry to hear you've experienced this. That doesn't sound right. Please reach out to our Support team with a few details so we can investigate and help get it resolved 🙏.
I see better on the computer
Thank you for your review 💜!
It works well with Shopify
Thank you for your review 💜!
Everything seems great until you realize that the words “automatic” and “integration” only work one way. Scammers target new businesses because both Printify and Shopify allow gaps to exist for new sellers—and scammers know this very well. ONLY ORDERS ARE FILLED AUTOMATICALLY. CANCELLATIONS MUST BE DONE ON EACH PLATFORM SEPARATELY. Shopify tells you that since the order is unfulfilled and the stores are connected, both accounts will stay synchronized—and that is false. Do not fall into the massive gap they leave open.
Thank you for sharing your experience! 🙏 Due to technical limitations, order cancellations need to be completed both in Printify and on Shopify.
Orders are automatically imported into Printify and processed according to your order settings. By default, Shopify doesn’t allow customers to cancel orders directly - instead, they can submit a cancellation request to help prevent fraudulent cancellations.
Once you receive the cancellation request, we recommend reaching out to our Support team to confirm whether the order can still be cancelled at its current stage.
We really appreciate you taking the time to share your feedback! If you have any questions, don’t hesitate to reach out - we’re always happy to help ✨😊
Needs more (name brand) products and cheaper prices. We have to increase prices to afford top tier shirts and other garments.
good app
Steep learning curve but well worth the trouble
Love using the app, shipping rates for bulk orders are quite unrealistic to say the least.
