Printify: Print on Demand

I need a full refund for a faulty order; the people refuse to understand that i'm in no way in need of their samples or services any further as they have been proven to be way too faulty for the type of audience that i'm trying to engage; they don't answer their messages in chat after more than 15 hours; They're shady, they suck, their products suck, depite sucking they still are being sent separately, their support team sucks, their providers suck, everything sucks. DON'T WORK WITH PRINTIFY

Seriously, HOW does this get 5 stars?
They break my site every time I update products.
They don't let you change collection images, but they push the old ones over and over, creating four times the work for every product update.
Their product catalog is literally presented in random order, making product development a massive pain in the fking a.
They never have chat available, although they claim to. You just get caught into an email vortex.
The emails go on forever with CS speak and zero solutions. They often end with "sorry we're inconveniencing you." Literally that.

Just . . . ugh. They are a mess.

This app is completely BS and it is not for those who decide to open a real business but more for kids that want to "play" to be a business owner and I can explain why. When you create and list a product in your shop for example T-shirt or Hoodie and after some time some variant like for example "White XL" is out of stock a message will appear to let you know and you are able to automatically reroute the product to a similar provider or choose different action, but in the meantime your customers will be able to order it and you will be able to choose your best option. BUT if you create your product and in that moment you have created a variant that is missing, it will NOT SHOW AT ALL in your shop so no customers can buy it and nobody will never notify you when the variant will be back so you need to check every day and when it is back you need to RE EDIT your product design with all the variants plus the one missing (and hopefully all the other variants will still be available) and re-edit the retail price of just that variant and re-list your product creating a problem on the Layout of the product page on Shopify because the last listed product goes on the top so your manual set up needs to be re-adjusted and also if you work with shipping weight you need to re-adjust the weight of the product. ALL THESE PROBLEMS just because Printify don't simply allow you to list an out of stock variant of the product that you have created and mark that variant in the "My Store" section of Printify with the classic message "a variant is missing" giving you the possibility to reroute just that variant or decide for a different action giving your customers the possibility to still order it. THIS IS COMPLETELY INSANE if you want to be a professional business. So after I created over 100 products I see that my T-shirt WHITE XS, BLACK XL and Sweatshirt WHITE XL was never created and listed and completely missing from my shopify business... THIS IS PRINTIFY and I'm a premium account... probably quitting very soon for a different Print on Demand service that is actually professional. If you contact the support people they will read to you the manual and will suggest to you to replace your print provider without counting that you have spent so much money to get samples from most of them and choose the one that best suits your colours and image details of the designs and of course you can't just switch as nothing actually change on your product quality. They really need to talk with their Software Development team and make this change because how it does not make any sense at all, is not logic, is not practical and is not professional and does not help people who decide to build a business with Printify as a provider partner. I'M VERY DISAPPOINTED.

Its just constantly thinking. Can't get in to the app :-(

Stick with printful and printful only. they ship garbage it takes forever and they don't care at all , gross money hungry company with no morals

I have used this app for months - I sell HUNDREDS of items monthly. I was pretty happy with them until the last month. I understand that times have changed however they are not able to keep to even a 14 day turn around on most orders. When I ask for a refund for orders I am told that is not the policy. If you can't provide a service then the end consumer should be able to get a FULL refund.

Unfortunately after how they have handled the month of April I doubt I will use them ever again.

After my last order ships I will be cancelling. I just opened my store and have had items lost in shipment, 2 customers waiting over a month for their products, 2 reprints on orders for quality. This affects the reputation of my startup and this is totally unacceptable fulfillment. I will be finding another POD distributer.

I just received a few of my sample products to get an idea of what I'm selling. Upon receiving them, I have to say I have never been more disappointed. The quality is not clear, the alignment of the print was crooked, the paint was faded and not sharp at all. -- I want to stand behind my product and have customers love what they have, and quality is top of mind...Printify just didn't do it for me.

I have been using this POD service with our main brand on another account for almost a year now with over 1,000 orders and I can tell you one major thing about printify: if you want to make a quick buck, go with printify. If you want to build a brand, go with printful.

First lets talk about shirt quality. If you use DJ thru Printify the quality is decent. If you use mylocker it is horrifyingly bad. I cannot stress this enough. Faded, poor color, often late shipments. Printful quality exceeds DJ and by a country mile, mylocker.

It's also worth noting that printify is just a middle man operation, whereas printful is an actual company printing the shirts. This matters particularly if you use multiple POD vendors thru printify (mylocker, DJ, etc) and a customer orders products from each -- you're having to pay shipping from EACH vendor. All because Printify is a middle man.

You will wait 1-2 hours for a support reply on printify. You will wait, at most, 5 minutes on printful. Even as a middle man they drop the ball here.

There are branding options at printful like inside labeling, package inserts, and more.

There are affordable express shipping options at printful. I kid you not, to express ship ONE SHIRT thru printify costs $34, domestic. Printful it costs $6.

I can go on and on, I only wish I switched to Printful sooner. Yes you will pay more for the shirts, but you will have a chance to succeed as a brand. You will be very challenged to succeed as a brand with Printify. The customer service and quality are very poor. Make the choice.

Buyer Beware!

Update!
After being promised that they fixed their printing issues, its gotten worse.
4 out of 4 item were printed over multiple times, these guys have ZERO quality control. Im going to Tee Launch and Printful for better service and products.

So we just ordered (Payed for samples, and I'm glad I did before turning over (what looked like among mocks) their products to our customers. First we ordered a zip up hoodie, logo was as cheap and "knock off" looking as you can get. It looks like someone printed it in their car! And that zip up hoodie had a big clump of thread knotted up and stitched into the chest. Cant get it out.
second, we ordered some flip flops as sample (we sell tons of flip flops so this is going to hurt their pocket for sure) and the samples we received had our logo struck twice. THESE GUYS HAVE ZERO QUALITY CONTROL. Be Carful before you let them drop ship garbage to you customers.

and the forms you have to fill out remind me of the 1990's, like really? Cant build in a link within the order?