Printify: Print on Demand

I'm very unhappy with this service. First of all, they ship via DHL, which takes significantly longer than any other service. I had a customer order products from my store as well as from printify and they didn't receive their printify products until 8 days after they received what I shipped them. Their app also drops the second address line moving from Shopify to printify, so I have 2 orders which are being returned to printify as undeliverable because it dropped the Suite/Apt. number from the shipping address. What should only take a few days to get from printify to Georgia is going to turn into a 4 week ordeal. Very dissatisfied, as are my customers.

This app is not working for me!!! I designed over 200 products and I have a monthly Premium subscription of $29.00 with Printify. When I try to publish to my Shopify website I receive an error. I contacted customer service on April 1, 2022 and the problem is not fixed yet!!! It is April 16, 2022, 15 days. I am so disappointed with the customer service and am considering using a different POD company because of this. The customer service sucks! No telephone number to speak with someone, my place in the que constantly changes and subpar customer service. Think twice before using this app because it may not work for you.

I just started on Shopify and I chose printify because of reviews and the fact that I could check the products they have with a supplier I use so I know the quality. I placed 2 sample orders then pulled my products listed with them.

The sample prints from the two orders were inconsistent. The print area didn't match the tiny print area offered on their design software. Some were too big, others too small.

In my order I received two shirts from someone else's order, including the shipping label for them. I notified printify who kept asking me to take pictures and then more pictures so they could fix the problem, despite that everything they needed was in the first pictures I sent. I'm not here to jump through hoops to fix their problems. I contacted the shop they messed up the order on directly so they will be able to deal with Printify.

I have had one of the worst experiences of my life with this application because of the non-professional way I was treated. I was practically expelled and discriminated against the functions of this application by just defending my rights as a professional and social. For me it is a total lack of respect that for only one error caused by perhaps my little experience since I was a new user of this application Printify decided that I could not continue using their services. For days I was litigating with the Printify Customer Service the refunde for only $ 17. Apparently one of my orders was made twice by mistake, one was sent to my client and the other Printify decided to send it to me since it was too late to cancel the production process something very unexpected since in the event I communicate immediately with the Department of Printify and I offered an explanation of what happened and there was where they determined to send the second order to my address, but this does not end there, I asked them to at least let me select my size, favorite color, etc but they again denied My petition, something extremely unfair and illogical, since HOW COULD I USE A T-SHIRT THAT IS NOT OF MY TASTE OR OF MY PREFERENCE CHARACTERISTIC?
Finally decided to make the return of the few $ 17 but won by only this small sum the dissatisfaction of a Client. Here I leave the email sent by Mrs. Alina Ignatovich of the customer service of Printify: Dear Alex,

Dear Alex,

Hope all is well!

My team has notified me of the issues you had with our company.

I have investigated all the communications you previously had with us, and here is our decision:

We have refunded you one of the orders (5765735.1) to your credit card:

Inline image 1

Alex, we believe that we will not be able to provide the service that you are looking for and you should look for another company that meets your requirements.

Therefore, both your Printify accounts have now been terminated.

Best regards,

Alina Ignatovich
Customer Care Manager at Printify
Printifyapp.com

launched my first ever on-demand printing store with shopify yesterday, got over 100 orders and nearly every single one is having issues. we're constantly being notified that shipping destinations are restricted, many customers purchases are pending with the status "no payment" (and continues to not go through whenever we retry) even though the payment methods used are 100% valid/usable. would like to be in touch with someone from customer service asap to have everyone who's purchased from the store refunded and to shut down the store or resolve these issues asap.

Terrible quality!! Misprinted, Pink tinted, chemical smelling shoes! I was enjoying Printify until I ordered something for myself. I ordered a pair of one of the shoes I designed and the ink had a pink tint- even in the white ares of the shoes there was pink! (The shoes deign itself contained no pink.) The tracking was completely in Chinese, so I had no idea when it was coming. The shoes smelled like chemicals so strongly they made my entire room smell for a few hours, even after they were no longer in the room. ALSO they were misprinted! My logo which was on the outside of each shoe, ended up being on both sides of one shoe! Legit terrible. Then if I wanted to get a refund I would have to get Printify Credits after submitting a claim.
I DISCONTINUED ALL OF MY PRODUCTS FROM THEM ASAP b4 anyone bought any. Really awful.

I ordered a black onesie but was very disappointed to see the quality and the print. It looked more like a shiny sticker than a print and had terrible colors. I won't be using it.

Very frustrated with this app. The prices are in US but it doesn't say that anywhere and as a result my business has lost money. Beware of using this if you're based in Canada.

Added the app and set everything up, even paying the subscription fee for "lower pricing". My first sample order was a nightmare. Multiple emails back and forth but interestingly enough, when my frustration finally told them just to put the order through, I didn't care what it would look like. It ended up being a pretty great shirt! I had to cancel a customer order, as the customer didn't want to wait three weeks for a shirt. (Yes! 3 weeks!) My 2nd sample order (third order) was stuck in production for 15 total days. Again multiple emails sent to their support team, many excuses from delays, reprinting to the whole printing company changing locations (wouldn't they know that ahead of time?) The order has allegedly been sent but I don't have it and tracking still says it's waiting for pick up. Who knows if I will ever see that shirt. If you don't want to be emailing their support team or having your customers wonder where orders are, you should use a different app. Printify is nothing more than a "middle man" directing orders for multiple low cost printing companies.

I used this app to sell print-on-demand T-shirts and mugs from my Shopify store. I liked how easy it was to set up and the variety of T-shirt colors offered. Unfortunately, my first customer order was placed on November 2, 2018 and the tracking info that was just released after Thanksgiving says the package won’t arrive until December 3, 2018. Unacceptable.