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Update... I'm bumping my review up to four stars after tremendous support from Tom at Printify. I had a lot of concerns and set up a call with Tom. I was extremely impressed with the homework he had done before our call. He had read through all my support issues, put together a list of all orders that had been late and took care of those on their end, and really went over the top to show me that he cared about my concerns. Because of Tom I decided to stay with Printify and just launched my second store.
I ended up switching print providers within their network and have been been fairly pleased. My orders are shipping in a timely matter and I haven't heard anything negative from my customers (limited orders so far as I'm easing my way back into it) since the change. One thing to remember, however, and something I've found very valuable, is to know that all print on demand providers use DTG as their method of printing. Be aware of this and educate yourself on what this means before making your designs.
I really like most things with Printify and, judging by their dedication to my problem, combined with a solid working platform, competitive prices, and broad product selection, I would imagine they'll continue to improve and grow in the future. Thanks, Tom!
I have really mixed feelings about this app and I really hope my opinion of it changes for the better in the future. There are a lot of things I really like and a couple that I really dislike. The problem is that the couple things I dislike are extremely important...
I built my store in November and Started advertising for it around the first of December. Things were great and I sold hundreds of items in the first couple weeks...
Then the customer complaints came in...
Multiple orders missing items...
Multiple orders with bad prints - crooked, see through, missing blocks of images, you name it...
I had to turn my advertising off until I can determine if these guys can print a shirt that looks good and deliver the right items to my customers...
They gave a cutoff order deadline of December 11th for having items by Christmas. I have many orders that were placed before then that won't be at my customer's houses before Christmas...
The support has been solid but not perfect. It's a very busy season but most of the time I can get a response in less than a day. For the items missing orders and for the bad prints I have been refunded....
The problem is that a simple refund doesn't get my customer's products to them by Christmas. I've had to manually place orders and do it with expedited shipping in hopes that some kid will have their shirt on Christmas morning...
Despite trying to get them to help cover the costs of the shipping because of their mistake, printify has refused to do so....
These simple printing/packing mistakes have costs me hundreds of dollars/countless hours of time and, most importantly, future business from a number of customers...
And this is just from two weeks of sales!
Now, to the good stuff...
Their products are very easy to build.
The app is easy to navigate.
The prices are good for most items.
The customer service has been attentive.
They have a solid selection of products.
From what I've seen so far, this company is doing very well with all the really hard stuff. Probably the best in the industry. If they could get a system together with better quality control from their print partners, these guys would absolutely take over the industry.
The problem is a quality product (end result) is the most important thing in this industry and these guys are lacking big time on it so far. If the shirt looks bad it doesn't matter what else you have right.
The good news is (from someone who's printed shirts for a decade) printing shirts isn't hard. Hopefully these guys can find a way to get their print suppliers to care about the product they put out. If they do they will dominate.
I've seen shirts that MyLocker puts out under its own brand name. Printify isn't getting the same quality.
I'm currently switching all my products over to another print provider in their network. This isn't easy to do as each product has to be manually recreated.
I'm really really hoping the print quality is much better with the new vendor. I like everything else about these guys but the shirt quality is very important.
We have 8 more stores we plan to open in 2019 and it would be really sweet if things work with these guys.
I'll update once I start to see results from the new vendor.
im with printify about half of year, before shopify i used them on another platform..im happy with them, prices are great, items i tested looked great and they customer support was always very nice and helpful.
Inconsistent delivery. Careless operation. - Every few orders aren't printed within the generous 10 business day deadline for fulfillment, get 'lost in the mail' (before being in the hands of USPS) or have some other issue. This is supported with only lip service from Printify, as a middle man, and little or NO COMMUNICATION from the actual print vendor. Disappointing clients without any sort of explanation is horrifying, and a business-killer. Random reduction in print area on a garment, without warning or announcement, is no big deal to them but means WEEKS OF UNEXPECTED WORK for me with hundreds of items - showing carelessness and complete lack of business insight. As one of the 'big 2' POD providers, I don't know if I can afford to wait for Printify to mature their operations and ethics. These and other ongoing issues are outweighing the orders fulfilled reasonably and have me wondering if I should move everything to Printful, pay a little more and get a lot less stress.
We are sorry to hear about your experience with us. Nevertheless, we want to make things right for you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you for your patience.
That's a good way for starting business and also for people who want to look nice can come here and visit this site
Thank you for your positive feedback 🌟! We're thrilled to be a part of your entrepreneurial journey and to be a home for those seeking quality products. If you ever need anything or have questions, feel free to reach out. We're here to assist and help you look your best 🚀!
Awesome everything... except
Customer support was amazing at first. Had issues and they'd respond so well and reasonable amount of time. Months into this I'm not able able to get support. I do get replies but no support. My current issue has been going on for a month and has put me at a next to stand still. Files toggle in design. 9/4 to 10/14 all that's happened is different people responding asking how to help and nothing back. Today is the same, an email from someone different, yet again, asking, yet again, what to do to help. How can I add product? Issues happen with eCommerce, I get ya. Today is day 3 of products not wanting to publish so I change my 4 to a 3. But how long should actual support take, a month? Wonderful app that they improve on all of the time, but if you ever need support, perhaps proceed with caution.
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
Extremely easy to use and quick to set up.
Thrilled to hear that you find our platform easy to use! 🎉🚀
I used this app and I'm very happy with him I can do everything how I want to do recommended with two hands
Printify is definitely a game changer for any new POD business. There are some things I had spoken with the support team about adding in the near future, that apparently everyone has needed. Other than that, very simple and straight to the point.
Thank you for the kind words! :) We're happy to hear that you're finding our services suitable for your needs. We wish you the best of luck with your sales!
Printify is an excellent service with excellent customer service. Beware of MyLocker to do your printing. They could care less what they send out of their place. On average 1 of every 4 or 5 shirts i order need to be replaced for terrible quality, holes in the shirts, and ink splatters all over. They have issues. MyLocker is terrible. Prinitfy is great..
AMAZING! They are really helping me turn my dreams to reality! Their customer support is amazing super nice. I plan to use this company FOREVER!
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!