Printify: Print on Demand

#1- Printify does not offer support over the phone where someone can speak to a real person. The only support they provide is via a chat window or “articles”. The support person I was typing with was not knowledgeable of the processes and policies of Printify. Their idea of providing support is; “you’ll have to look up an article or find it in a FAQ or something.” It seemed very uncaring and I felt like I was just being blown off. I’m very new to Printify and Shopify and really thought my question would have been rather basic for a customer support person to be able to answer but they did not seem to much knowledge. It was like an automatic “I don’t care about your issue, go find the answer yourself.” And when they finally tried to find an article for me to answer the question, they couldn’t find one. It really is a useless and disappointing support system they have. First and foremost they should get knowledgable support staff. Secondly, get a customer support phone line (with a phone number prominently displayed on their website, not hidden where multiple clicks are needed to find it) so that customers can actually speak to a person and explain their issue. Printify’s support was extremely discouraging and I am considering just closing out my online store. I’m new and I need support, Printify did not provide any.

Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.

This app is really helped me a lot! This app is really helped me a lot! This app is really helped me a lot!

Love Printify! It has been so much easier to run my business since switching to Printify. I love that I can choose more than one vendor to fit certain product needs. The printing quality has been nothing but professional and clear. The shipping is fast and reasonable especially during a pandemic! Haven't had any issues yet!

If you care about quality, your brand and reputation then skip these guys. They're a middle man for POD companies and don't give a fck about you or your customers satisfaction.

Like any small business I'm trying to provide the highest quality product for the lowest margin. Their Bella 8001 was/is cheaper by a few dollars than another pod on Shopify so I moved 2 designs to them. The partner I chose was ArtGun. Not just for the price but they could do an outside back label. I had 4 orders, 2 individual, 1 low volume order from the music artist, and one other individual. The first 3 orders, 2 individual, and the volume order for around 12 shirts all came or shipped to the customer with the outside back label printed as an inside label. I had no idea until the artist got their volume order. First, it took 10 business days to print 12 shirts. Another 3-5 days to actually receive the shirts. Needless to say, they were not accurate about their fulfillment time. Contacted Printify, got a sad story that ArtGun was merging with another company, blah, blah, blah, it won't happen again. Plus since it was a "large" order (12 shirts? 2 designs?!) It was harder to fulfill... Are you for real? It should be easier right? Load the graphic, change shirts in the dtg printers..... So it's scripted offshore support... Ok, apologize to artist, no merchandise at their show... When it arrived they d me, all the back labels we're printed on the inside label area. I saw and took photos of all the shirts in person and took it back for an exchange. Contacted Printify, generic support contacted me with send photos, proof etc. Few days goes by, ok they're is a problem with their pod ArtGun. They've been notified will be fixed and will get back to me when I can get reprints. So I contact the 2 previous individual orders, turns out their shirts are not correct either. Let Printify know, etc etc photos, done. 1 month goes by, Printify points the finger to ArtGun, my customers have shirts that are not correct, the artist merchandise still not correct... I think 6 weeks finally ok, ArtGun fixed their problem we're sending reprints.
Check the reprints, Printify reprints the 3 individual orders (I had another individual orders during this waiting period that was printed wrong and had rust and irregular water stains on it). The 2 dark colors are ok. The white shirt still discolored, after they assured me that it was getting extra qc. Then I ask, what about the larger order from the artist and they respond they need proof of the mistake, again! Mind you I sent them the photos from that order as proof of their mistake a month and a half back. They push back with their canned script, now it's October and still the 12 shirts aren't reprinted.

They blame ArtGun, no, it's them, Printify, because they choose to do business with pods that can't even get a back label right. If they do so much volume like they claim, how can I be the only one affected?

This company is dishonest and doesn't care about you, your brand or your customers. I have all emails, photos, and correspondence.

If you have a family reunion, small tee run you wanna do cheap and don't know or care about quality then go ahead and save a buck.

If you are trying to grow a brand, have high quality prints and customer satisfaction, stay away from Printify.
They can point fingers to the pod, but they continue to do business with them because of their character. Your partners reflect you. I should have never ever used them. It's one of the worst experiences since I've started to do my open custom shirts.

So far so good on the app. I wish they would make the business discount for everyone or make it a 1 time fee.

Unfortunately - I have to modify my review again. After complaining I really had a nice contact with the customer service. It looked ( I was told) the shipping method had been changed and would only take about 3 days. But those were only words... shipments from Germany are still done in the less eco friendly way you can imagine - by plane (< 200 km drive) by the French Poste (package from Germany => Holland).. time consuming. Customer Service told me 21th March to come back to me a.s.a.p... it's now 5th April. So far for close monitoring...Also the packages are not offered at the door of the customer, in stead they go straight to a service point, while the system displays it has been offered at the door. 100% NOT true... because of my doubts I ran a test with a package to my sister... The worst is - the buyer doesn't receive any notification where the package has been delivered!!! If you complain on the chat the answer is: please contact the local post office service point, but which one is a miracle???

Next week one of my sweaters will be in a national television show with over 1 million viewers - I worked really hard to realize that.. I hope to make a lot of sales, but where possible (depending on the ordered colors) it will probably be better to re direct to Printful. Unbelievable Printify doesn't see this! So frustrating...The quality of the app , the sweaters and the prints is great, but the shipment process spoils everything.

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I wanted to update my previous review and sincerely give a 5 star rating for the way Printify (especially Ariel) handled my complaint. In just a few weeks the shipment proces. In just a few weeks, the shipping method was changed to a more environmentally conscious and faster process. Thank you Printify and thank you Ariel! By the way, I do hope that this fine trend will spread to all European providers that deliver within the EU....
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I am situated in the Netherlands. The closest printer is in Germany - a max. 3 hours car drive. I truly love the Printify app, but it seems they are responsible for the transport process. If you order directly at the printer they use a (road) transport service with delivers within 1-2 days within the Netherlands (2 small road trips). However, the orders placed by Printify follow this route:
- a road trip from the German printer to a French airport
- a flight from France to the Netherlands
- a drive from the airport to a distribution center
- a drive from the distribution center to the end user
The whole point of choosing a local printer is to save: time, money and the environment. Now 1 simple sweater delivery takes up to 15 days (above the production time), an augmented CO2 emission and most probably it won't be very cheap.
I only started to work with the app, but selling within my own country (the Netherlands) seems impossible this way.

I had 3 orders with them (immediately upon starting with the app) and the shipping was extremely unorganized (2 inaccurate tracking numbers and 1 order shipped without a tracking number). A customer asked why her order was taking a week and a half at that point. After an online chat and emailing, the issue wasn't resolved (and not one of the 4 people I emailed responded). I suggest (and did suggest during the chat) that they get accurate tracking numbers AND use them on ALL shipments. It seems like that would be a good way to take care of customers. After the first 3 orders where a debacle, I decided this is not a good app for business purposes and have moved on.

UPDATE:
The below review was written on May 21st. It has been a month and customer service is now worse, not better. I submitted a request for the status of an order 5 days ago... I will now lose this customer for future sales because I can't give him the status of his order (which he placed May 12th) for 5 days. Once again, COVID has caused a lot of problems and myself and my customers have generally been really understanding. The problem is there is NO PROGRESS. The same problems that were happening a month and a half ago, are still happening. HIRE MORE CUSTOMER SERVICE REPS, THERE ARE PLENTY OF PEOPLE LOOKING FOR JOBS!!!
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ORIGINAL REVIEW:
With the Covid-19 crisis, I understand that there will be some speed bumps. However, it has become the most frustrating experience trying to get in contact with customer service. On top of that, I have had products changed by their system that I have had to go back and recreate on my own. I've had items in multiple orders cancelled and have had to recreate orders. When I try to reach out to them about these problems? No response. It has been an absolute disaster the last week and they have caused me hours in unnecessary work to keep my shop running smoothly. On top of it, when they make mistakes, they always say that they can't fix them. I will more than likely be changing POD providers.

I need a full refund for a faulty order; the people refuse to understand that i'm in no way in need of their samples or services any further as they have been proven to be way too faulty for the type of audience that i'm trying to engage; they don't answer their messages in chat after more than 15 hours; They're shady, they suck, their products suck, depite sucking they still are being sent separately, their support team sucks, their providers suck, everything sucks. DON'T WORK WITH PRINTIFY