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I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.
I had a customer make a multi item order but each item came in separate packages so she had more postage and shipping costs. She would have preferred to have the option to have all items in one box. Other than shipping she is very satisfied with the print quality.
Thank you for your review!
We are sorry to hear about your situation. If you have selected separate print providers for each item, then the items will be produced and shipped out separately. Our team will be in touch with you to check this order and help you further.
Awesome, haven't sold anything yet but just using the app is really easy
This app works very well, just as you’d expect. The only thing I dislike is the inability to combine suppliers into a single product, this means I’ve had to create a separate page for each. Just makes my UI slightly more clunky. In terms of printing quality:speed it’s been great so far!
Thank you very much for your review. We are glad to hear that our quality met your expectations, and we will take into consideration your suggestion regarding combining the suppliers.
In case you have any questions, do not hesitate to contact us at merchantsupport@printify.com anytime!
Higher priced then most print on demand apps, and also orders take about 4-5 weeks and customers don’t want to wait weeks for their products.
Wish I could do sleeve designs.
Incredibly easy to install. You'll be selling top-quality tees and merchandise in about 30 min. The integration with Shopify from images to fulfilment notifications is seamless.
You guys should look into other shirt making places features, and add some of them. Like the lines/cubes that show up to help you line up a product. Also bigger placement, and more options to add a design all over a product instead of just the little square. Thanks!
Thank you for your review!
We will make sure to note down your feedback for future improvements in the mockup generator.
We already have products that can be designed all over and these can be found in the AOP Clothing category - https://printify.com/app/products/AOP%20Clothing
Few of our products have options to print on the sleeves and custom neck labels, which can be filtered in our catalog.
In case you need assistance with navigating the products in the Catalog, do not hesitate to reach out to us at merchantsupport@printify.com or through the chat bubble.
Order arrived damaged and after 35 days. Customer service is slow. Website looks fresh and clean but that's about it. No more Printify for my store and customers!
We are sorry to hear about that. Due to the health crisis, our print providers have been experiencing delays in fulfilment, but due to our efforts, the delays have been considerably reduced now. We value you as a merchant and we want to make sure that you have a good experience with us. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
Being a designer and working in EC I'm hard one to please with services like this... These guys blow the competition out of the water! Great service, easy to setup all the way from artwork to shipping details. They make it so easy to setup an online business with Shopify. Would love to see more background colour options available for the one design in prints not just shirts.