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I am on my 10th Misprint in a month out of approx. 20 t-shirts. Vendors are hit or miss. Some do good work others poor work. You pay the price finding out. They do not have a handle on their business. All vendors should do QC on items going out the door. if you can not make a professional product then stop selling defective products. There is no excuse.
We apologise for the inconveniences created. In these difficult times are working hard on providing the best services to our customers and making sure their businesses run as smooth as possible. Despite our efforts, some issues may still happen, such as misprints or other quality errors. In such cases, we are always trying to make it up to our customers by reprinting or refunding the orders. Our support team has been overwhelmed with requests, this is why they might take longer to respond. Nevertheless, we have notified the responsible team about your request and they will be back to you within the next 24 hours.
Honestly, at the end of the day, it's not about the app, but the customer service and final product.
I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself.
I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.
I am doing a sample sale how well everything goes from here. They , Printify call me this morning it was all ok
I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.
You guys should look into other shirt making places features, and add some of them. Like the lines/cubes that show up to help you line up a product. Also bigger placement, and more options to add a design all over a product instead of just the little square. Thanks!
Thank you for your review!
We will make sure to note down your feedback for future improvements in the mockup generator.
We already have products that can be designed all over and these can be found in the AOP Clothing category - https://printify.com/app/products/AOP%20Clothing
Few of our products have options to print on the sleeves and custom neck labels, which can be filtered in our catalog.
In case you need assistance with navigating the products in the Catalog, do not hesitate to reach out to us at merchantsupport@printify.com or through the chat bubble.
Order arrived damaged and after 35 days. Customer service is slow. Website looks fresh and clean but that's about it. No more Printify for my store and customers!
We are sorry to hear about that. Due to the health crisis, our print providers have been experiencing delays in fulfilment, but due to our efforts, the delays have been considerably reduced now. We value you as a merchant and we want to make sure that you have a good experience with us. Therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
Awesome APP, do the job for you. My only concern is about the support. I consider it very slow and this is very important when you are outsourcing services.
The app itself is easy and great to use. Only a couple of complaints. Shipping for sample orders takes FOREVER. Also, it’s confusing (if it’s even possible at all) to make one design available for multiple articles of clothing without doing it manually. I wish from a clients point of view, that I could select a product and then select which design I want on it. Also, they advertise that your logo can go on the garment tag (inner back neck), but I haven’t seen that option on any of the available products yet.
Thanks for your review! Shipping depends on products and print providers, as well as your address. Most of products are shipped within 2-5 business days domestically, but may reach up to 30 business days if shipped from far. You can see shipping times here: https://printify.com/shipping-rates/
Regarding inner labels, it is available for particular products and print providers. You see available print area "Neck label" in the product view of the catalog. If you can't find, feel free to ask our support at merchantsupport@printify.com, they will help you out!
Very user friendly. Only problem is that shipping costs are far too high. If you're able to print elsewhere and stock items you can ship for a fraction of the cost.
We appreciate your feedback. Printify is always looking for ways to improve, therefore, one of our managers will be in touch with you within the next 24 hours to find out how and what things we can improve. Thank you.
I just received a couple of sample shirts. I just changed printers from another to printify. I love the platform, the response time and the ease of dealing with Printify. However the print color is not as bright and sharp as the other printer I was dealing with. This has been a disappointment .
Please send your sample photos to merchantsupport@printify.com. We'll investigate the situation and make sure you find suppliers with the quality of print you want.