Printify: Print on Demand

Terrible Support & System Bug Ignored

Printify flagged valid customer addresses and phone numbers as “invalid,” blocking order fulfillment. After hours with support, I was told to “use another provider” instead of anyone investigating the issue.

This wasn’t a user error — it was clearly a system glitch between Printify Choice and their hidden print provider. Yet no one took ownership, no escalation was provided, and the order remains stuck.

If your business relies on dependable fulfillment and real support when things go wrong, beware — Printify leaves you stranded.

If you’re looking to do embroidery, stay away. Im not sure i can convey just how bad the experince has been. They are not able to tell you why something "fails" digitsiation. Just that it does. The poor communication and what feels like constantly shifting embroidery guidelines make it unusable. You can submit a simple design a simple as three large uppercase letters (e.g., “ABC”) and have it approved - then submit the exact same design with different letters (e.g., “DEF”) and have it fail without any useful explanation. We check each design and all meet the guidelines so when you get told "does not meet" it woud be somewhat helpful if they could say "what part" does not meet .

All you're told is: “Digitization failed for the embroidery. Please update the design to meet the embroidery criteria.” We only submit designs that already meet the stated embroidery criteria, so when we ask, “Can you be more specific?” we either get no response, or the reply contradicts the embroidery guidelines.

Example 1 – Polo Shirts:
We ordered samples of three different polo shirts to compare shirt quality and embroidery. Immediately, there were issues. We were advised:
• Front Print – Digitized Successfully
• Right Sleeve – Digitized Successfully (this included multiple lines of text, complex script, and an image of an aircraft)
• Left Sleeve – Digitization Failed

The left sleeve simply had a 1” x 2” rectangle. We were told it was “too complex.” Yes, apparently a rectangle is too complex.
When we pointed out that the other sleeve included an aircraft shape and complex script (clearly more detailed), we were then told the sleeve was “unsuitable for filled designs.”

We referred them to their own embroidery guidelines, which say nothing about filled designs being unsuitable. In fact, it specifically mentions that small gaps will be filled, and advises to “keep your design simple.” You know, like a rectangle? I don’t think a shape gets any simpler.
Nearly a week later, we still have no clarity on why it failed. As far as we can tell, it meets all the criteria. Thankfully this was only a sample - imagine a customer dealing with this. (Which, when you think about it, we are too.)

Example 2 – Embroidered Caps:
• Cap 1 – Featured 3 capital letters – approved, no issues.
• Cap 2 – Same design, different letters – rejected. Order cancelled.
We were told: “Digitization failed for the embroidery. Reason for rejection: Small Shape/Text.”
We asked, “Can you be more specific - which shape or text is the issue?”
Their reply: “We are currently in touch with the team responsible for the embroidery process and will keep you informed with any updates.”
We referred them to the Cap 1 order, which used the exact same layout and was approved.
The next day, we were told:
“Your order had to be cancelled and refunded to allow for production to continue.”
What the...? We still have no idea why it failed - awaiting response.

I was hoping Printify embroidery would be a good alternative to Printful. While Printify is slightly more expensive, it doesn’t charge a digitization fee like Printful does. But clearly, that comes at a huge cost in frustration and reliability.

UPDATE 28 Aug: Whlst their other products and support was previously (5 stars), there has since been NO support on any orders. When tying to login to view support tickets it says "user suspended". No details why and no explanation. Chatbot also does not connect to an agent. At this stage, there is NO support. Horrible experience for what was once a great service.

Products go out of stock constantly and they never comeback. Tried republishing over and over. More than half of my Products are out of stock and cant sell anymore I guess

POS App. I submitted a File for DTF Printing on a Onesie. I work with DTF daily, my customer received a blurry DTG print. Looks like crap. I reach out and send a pic from my customer and they say send another pic. the pic I sent clearly shows the horrible print quality. they are ripping me off and I'll never use this crap app again

Worst ever customer support, and even not assigning any agent to the live chat i am trying this since 3 days.

Absolutely the worst print on demand system there is. I have tried so many times to use this but just keep going back to Printful. The shipping, profit and everything else about the Printify system is terrible. I gave it one star as they have a decent range of products but not useful if impossible to setup correctly. I have close to 8 stores so not new at this and I would pick Printful every single time. Sadly I just heard that both companies are merging so I hope they just trash the current system.

having a terrible experience since migrating to shopify. I have orders that cant get fulfilled because printify and shopify can't be configured correctly. printify help is non existent. still waiting for anyone from printify to help me.

Printify has a lot of potential, but the user interface really holds it back. Simple tasks often feel confusing, and the dashboard layout makes managing products and orders more complicated than it should be. With a better, more intuitive setup, this platform could be so much better. Right now, it’s just too frustrating to use consistently.

Always an issue.

Printify’s interface feels clunky and unintuitive, making simple tasks more time-consuming than they should be. Navigating the platform isn’t smooth, and the overall experience is frustrating. There are better options out there.